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Customer Service Representative Collections Jobs

QCHI

Customer Service Representative

Hendersonville, TN · On-site

$14/hr

Additional pay available based on collections experience. As a Customer Service Representative you will: * Complete cash transactions for our customers * Initiate customer loans * Contact customers ...

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Customer Service Representative Collections information

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$18

$26

How much do customer service representative collections jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer service representative collections in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative collections?

Customer Service Representative Collections are professionals who contact customers with overdue accounts to remind them of outstanding balances and arrange for payment. They handle inbound and outbound calls, negotiate payment plans, and provide information about account status. In addition to collecting payments, they also answer customer questions, update account information, and work to resolve any disputes or concerns. Their role requires strong communication, problem-solving skills, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a customer service representative collections?

To thrive as a Customer Service Representative in Collections, you need strong communication, negotiation, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections tracking systems, and basic office applications is typically required. Patience, resilience, and professionalism are crucial soft skills for handling difficult conversations and maintaining positive client relationships. These competencies help ensure effective debt recovery while preserving customer satisfaction and adhering to compliance standards.

What are some common challenges faced by customer service representatives collections, and how can they be managed?

Customer Service Representatives in collections often encounter challenges such as handling difficult conversations with customers who may be experiencing financial stress, maintaining empathy while enforcing payment policies, and meeting collection targets without sacrificing customer satisfaction. Managing these challenges involves practicing active listening, remaining patient and professional, and using problem-solving skills to find mutually beneficial solutions. Many organizations provide training and support tools to help representatives manage stress and develop effective communication strategies.

What is the difference between Customer Service Representative Collections vs Customer Service Representative?

AspectCustomer Service Representative CollectionsCustomer Service Representative
CredentialsHigh school diploma; sometimes certifications in collections or financeHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, finance companies, healthcare billingRetail, telecom, banking, various service industries
Employer & IndustryFinancial institutions, healthcare providers, debt collection agenciesRetail stores, telecom providers, banks, service companies
Search & Comparison IntentFocus on debt collection, payment recovery, credit issuesCustomer support, service inquiries, general assistance

Customer Service Representative Collections primarily handles debt recovery and payment issues within financial or healthcare sectors, requiring knowledge of collections processes. In contrast, Customer Service Representatives provide general support and assistance across various industries. While both roles involve communication skills and customer interaction, collections roles focus more on financial negotiations and debt resolution.

What are popular job titles related to Customer Service Representative Collections jobs?

For Customer Service Representative Collections jobs, the most frequently searched job titles are:

Customer Service Representative Collections jobs near you
Infographic showing various Customer Service Representative Collections job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Collections

Tucson, AZ • On-site

Bass and Associates PC
See more jobs at Bass and Associates PCexternal

$17/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 24 days ago

Job description

About the Organization
Bass & Associates, P.C. offers talented and motivated people the opportunity to do the best work of their lives in a dynamic company. We are a law firm that offers comprehensive, fully-coordinated debt recovery services to clients in the credit-granting industries. Our clients are provided with professional portfolio management for commercial and consumer debt, including collections, bankruptcy, litigation, probate services, and government services.
Description
Job Description
The Customer Service Representative - Collections (CSR) works cooperatively with borrowers to establish repayment arrangements and resolving defaulted accounts in accordance with all applicable Federal and State laws and company policies. The CSR will be expected to provide exceptional customer service while adhering to quality expectations for inbound and outbound customer interactions.
Qualification Requirements
  • Education Requirement: HS/GED diploma
  • Related Experience: Minimum of 1 year of collections or related experience
  • Computer Equipment and Software Requirements: Working knowledge of Microsoft Office and Internet software.

Essential Functions
  • Working with borrowers via inbound and outbound calls to negotiate and arrange payment plans for defaulted accounts
  • Update borrowers' demographic and financial information on each call
  • Actively listen and inquire from borrowers to gather information to assist in resolving the outstanding balance of the account in a positive and productive manner
  • Provide clear, concise, and professional communication with all borrowers and attorneys
  • Conduct skip trace work to locate and/or verify borrower contact as necessary
  • Maintain accurate and thorough records regarding actions taken on accounts
  • Follow guidelines set forth in federal, state or other governing body in addition to all guidelines set forth by other governing agencies
  • Follow up on accounts to ensure activities and payment arrangements are maintained
  • Conform with and abide by all regulations, policies, work procedures, and instructions to perform any other job-related duties requested by any person authorized to give instructions or assignments

Apply at www.bass-associates.com/careers
Location
Ft. Lowell
Position
Customer Service Representative - Collections
Position Requirements
Skills/Requirements
  • Ability to speak clearly, excellent listening skills, empathy, attention to detail, and confident demeanor
  • Strong computer and multi-tasking skills
  • Excellent written and verbal communications skills
  • Dependability and attention to detail
  • Strong organizational skills
  • Ability to prioritize and manage time
  • Must be able to work well independently and as a team member
  • Working knowledge of Microsoft Office, Word, Excel and the internet
  • Ability to operate standard office equipment, including but not limited to, computers, telephone systems, copiers and fax machines
  • Ability to learn in-house software

Other Work Requirements
  • Various work shifts available including early morning and evenings. Required to work every other Saturday 8-noon.
  • Must be able to pass a drug and alcohol test.
  • Must be able to pass a criminal background check.

We Offer
  • Medical, dental, vision, life insurance, short-term disability, long-term disability, accident insurance, and critical-illness Insurance
  • Vacation and paid sick time
  • 10 paid holidays
  • Career growth opportunities
  • Professional work environment
  • Incentive opportunities

Bass & Associates, P.C. is an Equal Opportunity Employer. We will recruit, hire, train and promote the best-qualified person for all jobs without regard to race, color, ethnicity, ancestry, national origin, citizenship, religion, sex (including gender, pregnancy, childbirth, related medical conditions, sex or gender stereotypes), sexual orientation, gender identity or expression, veteran status, disability (physical or mental), genetic information, age (40 or over), marital status, or any other protected category under applicable federal, state or local laws.
Full-Time/Part-Time
Full-Time
Pay range
Starting at $17.00/hr
Hiring Manager(s)
Janet Morris
Category
Credit and Collection
EOE Statement
Bass & Associates, P.C. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
This position is currently accepting applications.

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