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Customer Service Representative Collections Jobs

Byrider

Collections Representative

Fond Du Lac, WI

$50K - $70K/yr

Collections Representative CNAC is Byrider's exclusive lending company. A Collections ... Collections, customer service, customer retention * Assist with lending/credit origination * Help ...

Byrider

Collections Representative

Fond Du Lac, WI · On-site

$50K - $70K/yr

A Collections Representative career opportunity is open at the Fond du Lac, WI, finance office ... Collections, customer service, customer retention * Assist with lending/credit origination * Help ...

Byrider

Customer Account Representative

Terre Haute, IN · On-site

$45K - $60K/yr

Byrider - 5055 US-41, Terre Haute, IN 47802 Customer Account Representative (Consumer Finance) Do ... Collections, customer service, customer retention * Assist with lending/credit origination * Help ...

Byrider

Customer Account Representative

Terre Haute, IN · On-site

$45K - $60K/yr

Byrider - 5055 US-41, Terre Haute, IN 47802 Customer Account Representative (Consumer Finance) Do ... Collections, customer service, customer retention * Assist with lending/credit origination * Help ...

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How much do customer service representative collections jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for customer service representative collections in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in Collections, and why are they important?

To thrive as a Customer Service Representative in Collections, you need strong communication, negotiation, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections tracking systems, and basic office applications is typically required. Patience, resilience, and professionalism are crucial soft skills for handling difficult conversations and maintaining positive client relationships. These competencies help ensure effective debt recovery while preserving customer satisfaction and adhering to compliance standards.

What are some common challenges faced by Customer Service Representatives in collections, and how can they be managed?

Customer Service Representatives in collections often encounter challenges such as handling difficult conversations with customers who may be experiencing financial stress, maintaining empathy while enforcing payment policies, and meeting collection targets without sacrificing customer satisfaction. Managing these challenges involves practicing active listening, remaining patient and professional, and using problem-solving skills to find mutually beneficial solutions. Many organizations provide training and support tools to help representatives manage stress and develop effective communication strategies.

What are Customer Service Representative Collections?

Customer Service Representative Collections are professionals who contact customers with overdue accounts to remind them of outstanding balances and arrange for payment. They handle inbound and outbound calls, negotiate payment plans, and provide information about account status. In addition to collecting payments, they also answer customer questions, update account information, and work to resolve any disputes or concerns. Their role requires strong communication, problem-solving skills, and the ability to remain calm under pressure.

What is the difference between Customer Service Representative Collections vs Customer Service Representative?

AspectCustomer Service Representative CollectionsCustomer Service Representative
CredentialsHigh school diploma; sometimes certifications in collections or financeHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, finance companies, healthcare billingRetail, telecom, banking, various service industries
Employer & IndustryFinancial institutions, healthcare providers, debt collection agenciesRetail stores, telecom providers, banks, service companies
Search & Comparison IntentFocus on debt collection, payment recovery, credit issuesCustomer support, service inquiries, general assistance

Customer Service Representative Collections primarily handles debt recovery and payment issues within financial or healthcare sectors, requiring knowledge of collections processes. In contrast, Customer Service Representatives provide general support and assistance across various industries. While both roles involve communication skills and customer interaction, collections roles focus more on financial negotiations and debt resolution.

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What cities are hiring for Customer Service Representative Collections jobs? Cities with the most Customer Service Representative Collections job openings:
What job categories do people searching Customer Service Representative Collections jobs look for? The top searched job categories for Customer Service Representative Collections jobs are:
Customer Service Representative Collections jobs near you

Collections Representative

Byrider Sales of Indiana S LLC

Fond Du Lac, WI

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Byrider - 44 N. Rolling Meadows Drive - Fond du Lac, WI 54935 Collections Representative (Consumer Finance) CNAC is Byrider's exclusive lending company. A Collections Representative career opportunity is open at the Fond du Lac, WI, finance office. Rewards for Collections Representative:
  • Annual compensation: $50,000.00 - $70,000.00
  • Top hourly rate based on experience + monthly bonus up to $2,000.00
  • Full benefits- Health, Dental, Vision, PTO, 401k
  • Career growth to Manager or Specialist
  • Industry-best customer program
  • 37 years in business
  • Growing national company
Responsibilities for Collections Representative:
  • Collections, customer service, customer retention
  • Assist with lending/credit origination
  • Help ensure branch compliance
  • Demonstrate a high level of customer service
  • Work with consumer finance software
  • Attend ongoing training classes
Hours for Collections Representative:
  • Full-time (40 hours)
  • 100% onsite
  • No Sundays
  • Work most Saturdays (shorter day) with a weekday off
  • Location hours: Monday - Friday 9-7, Sat 9-4
  • Shifts will vary
  • Overtime as needed with OT pay
Requirements for Collections Representative:
  • 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or related experience
  • Good communication, computer & customer service skills
  • Able to work the hours listed & 100% onsite
  • Able to pass a background check

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