ZipRecruiter

Log In

1

Collection Agent Customer Service Jobs (NOW HIRING)

Everon LLC

Collection Agent

Irving, TX · On-site

... providing exceptional customer service - people who understand the importance of customer ... The Collection Agent ensures receivables are collected while maintaining strong customer relations.

KM2 Solutions

Agent, Customer Service

Manchester, MD · On-site

$14.75 - $19.75/hr

Ensures customers receives efficient and courteous service and could potentially be able to ... Campaign KPI Agent Ranking (Attendance/ Productive Hours / Campaign KPI'

KM2 Solutions

Agent, Customer Service

Manchester, MD · On-site

$14.75 - $19.75/hr

Ensures customers receives efficient and courteous service and could potentially be able to ... Campaign KPI Agent Ranking (Attendance/ Productive Hours / Campaign KPI'

KM2 Solutions

Agent, Customer Service

Manchester, MD · On-site

$14.75 - $19.75/hr

Ensures customers receives efficient and courteous service and could potentially be able to ... Campaign KPI Agent Ranking (Attendance/ Productive Hours / Campaign KPI'

KM2 Solutions

Agent, Customer Service

Manchester, MD · On-site

$14.75 - $19.75/hr

Ensures customers receives efficient and courteous service and could potentially be able to ... Campaign KPI Agent Ranking (Attendance/ Productive Hours / Campaign KPI'

next page

Showing results 1-20

All JobsFinance And Insurance JobsCollection JobsCollections Specialist JobsCollection Agent Customer Service Jobs

Collection Agent Customer Service information

See salary details

$9

$18

$27

How much do collection agent customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for collection agent customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Collection Agent Customer Service vs Collection Agent?

AspectCollection Agent Customer ServiceCollection Agent
CredentialsHigh school diploma; sometimes certifications in customer service or collectionsHigh school diploma; certifications in collections or finance often preferred
Work EnvironmentCall centers, customer service departments, remote workDebt collection agencies, financial institutions, call centers
Employer & IndustryCustomer service departments within various industriesFinancial services, debt collection agencies
Search & Comparison IntentCustomer service skills, communication, dispute resolutionDebt recovery, negotiation, financial compliance

While both roles involve communication and negotiation, Collection Agent Customer Service focuses on assisting customers and resolving issues, whereas Collection Agent primarily concentrates on recovering debts. The skills and work environments overlap, but their main objectives differ.

What cities are hiring for Collection Agent Customer Service jobs?

Cities with the most Collection Agent Customer Service job openings:

What states have the most Collection Agent Customer Service jobs?

States with the most job openings for Collection Agent Customer Service jobs include:

What are popular job titles related to Collection Agent Customer Service jobs?

For Collection Agent Customer Service jobs, the most frequently searched job titles are:

Collection Agent / Customer Service

Carbondale, IL • On-site

SIU Credit Union
Commercial Banking • 51 - 200 employees
Learn more about SIU Credit Unionexternal

$18.73 - $23.41/hr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Job description

Are you a skilled negotiator with a passion for helping others find financial solutions? SIU Credit Union, a strong and growing financial institution in Southern Illinois, is looking for a dedicated Credit Resolution Specialist to join our team full-time.At SIU Credit Union, we pride ourselves on providing a high level of service to both our internal team and our external members. If you are looking for a stable career with a competitive salary and a robust benefits program, we want to hear from you.Primary FunctionAs a Credit Resolution Specialist, you will manage activities associated with delinquent accounts. You will be responsible for identifying the root causes of delinquency and utilizing various communication methods to work with members to resolve outstanding balances.Key ResponsibilitiesMember Advocacy & Negotiation: Establish early contact with members to create payment arrangements. Use your human relations skills to negotiate resolutions that balance the best interests of the credit union with the member's unique circumstances.Account Management: Maintain accurate, up-to-date activity reports on late and delinquent loans. Document all collection activities thoroughly.Legal & Administrative Support: Assist in preparing documents for repossessions, collection agencies, and legal actions (including bankruptcy claims).Skip Tracing: Perform investigative tasks to locate members and collateral when necessary.Compliance: Ensure all activities remain in strict compliance with security procedures and federal/state regulations while maintaining member confidentiality.Position RequirementsEducation: High School Diploma or equivalent.Legal: Must be bondable.Knowledge: Strong understanding of collection procedures and current federal/state laws and regulations.Communication: Exceptional oral and written communication skills for interacting with members, staff, and management.Tech Savvy: Proficiency in Microsoft Excel, Word, and Windows-based programs.Experience (Preferred): Background in a financial institution and knowledge regarding bankruptcies and small claims court.Why SIU Credit Union?Competitive Salary: We value your expertise and offer pay that reflects your skills.Comprehensive Benefits: A full program designed to support your health and future.Growth: Join a thriving organization that is deeply rooted in the Southern Illinois community.Perks: We offer paid time off, paid holidays, and a 401(k) profit share option.Ready to help our members get back on track? Apply today to join a team that values integrity, service, and professional excellence.EEO
Job Posted by ApplicantPro