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Collection Agent Customer Service Jobs (NOW HIRING)

KM2 Solutions

Agent, Customer Service

Manchester, MD · On-site

$14.75 - $19.75/hr

Ensures customers receives efficient and courteous service and could potentially be able to ... Campaign KPI Agent Ranking (Attendance/ Productive Hours / Campaign KPI'

KM2 Solutions

Agent, Customer Service

Manchester, MD · On-site

$14.75 - $19.75/hr

Ensures customers receives efficient and courteous service and could potentially be able to ... Campaign KPI Agent Ranking (Attendance/ Productive Hours / Campaign KPI'

KM2 Solutions

Agent, Customer Service

Manchester, MD · On-site

$14.75 - $19.75/hr

Ensures customers receives efficient and courteous service and could potentially be able to ... Campaign KPI Agent Ranking (Attendance/ Productive Hours / Campaign KPI'

Mandarich Law Group, LLP

Collection Agent

Buffalo, NY · On-site

... Collection Agents for our Williamsville, NY office and our Lake Mary, FL office. START NOW ... Previous customer service work preferred. Benefits * Competitive Hourly Salary * Graduated bonus ...

KM2 Solutions

Agent, Customer Service

Manchester, MD · On-site

$14.75 - $19.75/hr

Ensures customers receives efficient and courteous service and could potentially be able to ... Campaign KPI Agent Ranking (Attendance/ Productive Hours / Campaign KPI'

KM2 Solutions

Agent, Customer Service

Manchester, MD · On-site

$14.75 - $19.75/hr

Ensures customers receives efficient and courteous service and could potentially be able to ... Campaign KPI Agent Ranking (Attendance/ Productive Hours / Campaign KPI'

Mandarich Law Group, LLP

Collection Agent

Chicago, IL · On-site

Effectively manage an open queue of accounts to consistently hit your monthly collection goal ... Previous customer service work preferred. Benefits * Competitive Hourly Salary * Graduated bonus ...

Mandarich Law Group, LLP

Collection Agent

Chicago, IL · On-site

Effectively manage an open queue of accounts to consistently hit your monthly collection goal ... Previous customer service work preferred. Benefits * Competitive Hourly Salary * Graduated bonus ...

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Collection Agent Customer Service information

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How much do collection agent customer service jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for collection agent customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Collection Agent Customer Service vs Collection Agent?

AspectCollection Agent Customer ServiceCollection Agent
CredentialsHigh school diploma; sometimes certifications in customer service or collectionsHigh school diploma; certifications in collections or finance often preferred
Work EnvironmentCall centers, customer service departments, remote workDebt collection agencies, financial institutions, call centers
Employer & IndustryCustomer service departments within various industriesFinancial services, debt collection agencies
Search & Comparison IntentCustomer service skills, communication, dispute resolutionDebt recovery, negotiation, financial compliance

While both roles involve communication and negotiation, Collection Agent Customer Service focuses on assisting customers and resolving issues, whereas Collection Agent primarily concentrates on recovering debts. The skills and work environments overlap, but their main objectives differ.

How to make 2000 a week working from home?

A collection agent customer service role can potentially earn $2,000 weekly by working full-time, handling high-volume calls, and consistently meeting performance targets. Increasing income may involve gaining experience, developing strong communication skills, and working for companies that offer commission or incentive-based pay structures.

What job makes $10,000 a month without a degree?

A collection agent in customer service can potentially earn $10,000 a month with experience, strong communication skills, and performance-based incentives. High earnings are often linked to commission, bonuses, or overtime in roles that involve debt recovery or account management, typically requiring no formal degree but emphasizing skills and performance. Such positions may also require a background check and training but generally do not mandate higher education credentials.

What is a customer collection agent?

A customer collection agent is a professional responsible for contacting customers to collect overdue payments on debts or accounts. They often use communication skills, negotiation, and sometimes specialized software to manage accounts and ensure timely payments while maintaining customer relationships.

What is the 7 7 7 rule for debt collectors?

The 7-7-7 rule for debt collectors refers to a guideline where they are advised to contact the debtor no more than seven times over seven days and to wait at least seven days between contact attempts. As a collection agent, understanding and respecting these limits helps ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and maintains ethical communication standards.
What cities are hiring for Collection Agent Customer Service jobs? Cities with the most Collection Agent Customer Service job openings:
What states have the most Collection Agent Customer Service jobs? States with the most job openings for Collection Agent Customer Service jobs include:
Agent, Customer Service

Agent, Customer Service

KM2 Solutions

Manchester, MD • On-site

$14.75 - $19.75/hr

Other

Posted 6 days ago

Job description

Position Requirements

Languages:

  • Advanced English level (Spoken and Grammar).

Competencies:

  • Proactive (B)
  • Enthusiastic (B)
  • Pronunciation (A)
  • Fluent (A)
  • Active listening (A)
  • Vocabulary (B)
  • Grammar (A)
  • Confident (B)
  • Patient (A)
  • Confidential (A)
  • Interpersonal skills (B)
  • Integrity (A)
  • Adaptability (A)

Assesment level: A = High, B = Medium, C = Low

Position Overview

Description:

This position is responsible for taking calls (inbound/outbound) from the customers and responding to their questions, inquiries and concerns about their specific products or services. Ensures customers receives efficient and courteous service and could potentially be able to recommend various products/services to meet the customer's needs.

Roles and Responsibilities:

  1. Respond to customer inquiries regarding service, billing, equipment, features, activations, cancelations refunds and/or changes to account information.
  2. Retain Customers.
  3. Inform customers about available products/services that meet their needs.
  4. Maintains financial accounts by processing customer adjustments.
  5. Maintains customer accurate notations.
  6. Comply with all of the established policies (General, Security of Information, Compliance) and Standards of conduct established by KM2. Your duties will include but not be restricted to the above.
  7. Other responsibilities or duties as assigned by direct supervisor.

Roles and Responsibilities:

  1. QA Audits / Supervisions.
  2. Campaign KPI Agent Ranking (Attendance/ Productive Hours / Campaign KPI's).

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