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Customer Service Representative Collections Jobs

Trustpilot

CUSTOMER SERVICE REPRESENTATIVE

Carrollton, GA · On-site

$14.75 - $20/hr

Telephones past due customers QUALIFICATIONS Previous experience in customer service, collections, or the finance industry a plus. The CSR must have knowledge of computer skills. REQUIRED A high ...

Trustpilot

CUSTOMER SERVICE REPRESENTATIVE

Easley, SC

$55K/yr

Previous experience in customer service, collections, or the finance industry a plus. JOB SUMMARY The CSR plays a very important part in the operation of a consumer finance office. The duties of a CS ...

Trocar Supplies

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Customer Service Representative

Columbiana, OH · On-site

$40K/yr

We are seeking a Customer Service Representative to join our team! You will be responsible for ... Handle invoicing and collections of outstanding invoices ​ Qualifications: * Previous experience ...

Easy Recruiter

$14.75 - $20.25/hr

Remote Customer Service Representative Aurora, Illinois, United States About the Job The Remote ... Working knowledge of state and federal laws applicable to collections, including FDCPA, TCPA and ...

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How much do customer service representative collections jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for customer service representative collections in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in Collections, and why are they important?

To thrive as a Customer Service Representative in Collections, you need strong communication, negotiation, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections tracking systems, and basic office applications is typically required. Patience, resilience, and professionalism are crucial soft skills for handling difficult conversations and maintaining positive client relationships. These competencies help ensure effective debt recovery while preserving customer satisfaction and adhering to compliance standards.

What are some common challenges faced by Customer Service Representatives in collections, and how can they be managed?

Customer Service Representatives in collections often encounter challenges such as handling difficult conversations with customers who may be experiencing financial stress, maintaining empathy while enforcing payment policies, and meeting collection targets without sacrificing customer satisfaction. Managing these challenges involves practicing active listening, remaining patient and professional, and using problem-solving skills to find mutually beneficial solutions. Many organizations provide training and support tools to help representatives manage stress and develop effective communication strategies.

What are Customer Service Representative Collections?

Customer Service Representative Collections are professionals who contact customers with overdue accounts to remind them of outstanding balances and arrange for payment. They handle inbound and outbound calls, negotiate payment plans, and provide information about account status. In addition to collecting payments, they also answer customer questions, update account information, and work to resolve any disputes or concerns. Their role requires strong communication, problem-solving skills, and the ability to remain calm under pressure.

What is the difference between Customer Service Representative Collections vs Customer Service Representative?

AspectCustomer Service Representative CollectionsCustomer Service Representative
CredentialsHigh school diploma; sometimes certifications in collections or financeHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, finance companies, healthcare billingRetail, telecom, banking, various service industries
Employer & IndustryFinancial institutions, healthcare providers, debt collection agenciesRetail stores, telecom providers, banks, service companies
Search & Comparison IntentFocus on debt collection, payment recovery, credit issuesCustomer support, service inquiries, general assistance

Customer Service Representative Collections primarily handles debt recovery and payment issues within financial or healthcare sectors, requiring knowledge of collections processes. In contrast, Customer Service Representatives provide general support and assistance across various industries. While both roles involve communication skills and customer interaction, collections roles focus more on financial negotiations and debt resolution.

More about Customer Service Representative Collections jobs
What cities are hiring for Customer Service Representative Collections jobs? Cities with the most Customer Service Representative Collections job openings:
What job categories do people searching Customer Service Representative Collections jobs look for? The top searched job categories for Customer Service Representative Collections jobs are:
Customer Service Representative Collections jobs near you

CUSTOMER SERVICE REPRESENTATIVE

Trustpilot

Carrollton, GA • On-site

$14.75 - $20/hr

Other

Posted 3 days ago

Job description

JOB SUMMARY
The CSR plays a very important part in the operation of a consumer finance office. The duties of a CSR are to wait on the customers, take applications, investigate credit, take payments, refinance loans, help with the delinquent work, send out advertising letters, and complete other duties. This person must fill out correctly most of the office forms and reports, as well as maintain current the master cash drawer, bank deposits, and related daily transactions.
DUTIES & ESSENTIAL JOB FUNCTIONS
Working directly under the supervision of the branch manager, the Customer Service Representative:
  1. Solicit loans on the telephone and at the counter.
  2. Must answer the telephone, post customer payments, input new and refinance loans into the loan software system, process loan applications and prepare refinance and delinquency mail. Answers the telephone.
  3. Other duties include: opening mail and distributing, posting counter payments, and giving customer credit experience to inquiring creditors and credit bureau.
  4. Completes loan documents and closes current refinance loans.
  5. Prepares daily deposits of cash and checks.
  6. Maintains and balances correct amount and denominations of money in cash drawers daily.
  7. Maintains loan standard report daily.
  8. Telephones past due customers

QUALIFICATIONS
Previous experience in customer service, collections, or the finance industry a plus. The CSR must have knowledge of computer skills.
REQUIRED
A high school diploma or equivalence is required.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily sedentary in nature, no special demands are required.

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