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Customer Service Representative Collections Jobs

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Mauldin, SC · On-site

$15 - $17/hr

Previous experience in customer service, collections, or the finance industry a plus. JOB SUMMARYThe CSR plays a very important part in the operation of a consumer finance office. The duties of a CSR ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Mauldin, SC · On-site

$14 - $17/hr

Previous experience in customer service, collections, or the finance industry a plus. JOB SUMMARY The CSR plays a very important part in the operation of a consumer finance office. The duties of a CS ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Mauldin, SC · On-site

$14 - $17/hr

Previous experience in customer service, collections, or the finance industry a plus. JOB SUMMARY The CSR plays a very important part in the operation of a consumer finance office. The duties of a CS ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Mauldin, SC · On-site

$14 - $17/hr

Previous experience in customer service, collections, or the finance industry a plus. JOB SUMMARYThe CSR plays a very important part in the operation of a consumer finance office. The duties of a CSR ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Mauldin, SC · On-site

$15 - $17/hr

Previous experience in customer service, collections, or the finance industry a plus. JOB SUMMARY The CSR plays a very important part in the operation of a consumer finance office. The duties of a CS ...

viLogics

Customer Service Representative (CSR)

Ebensburg, PA · On-site

$13 - $17.75/hr

Customer Service Representative (CSR) - Accounting Department Location: viLogics HQ - Ebensburg,PA ... ups and collections as needed. * Contract Management & Review: * Review customer contracts ...

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Customer Service Representative Collections information

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How much do customer service representative collections jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer service representative collections in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative collections?

Customer Service Representative Collections are professionals who contact customers with overdue accounts to remind them of outstanding balances and arrange for payment. They handle inbound and outbound calls, negotiate payment plans, and provide information about account status. In addition to collecting payments, they also answer customer questions, update account information, and work to resolve any disputes or concerns. Their role requires strong communication, problem-solving skills, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a customer service representative collections?

To thrive as a Customer Service Representative in Collections, you need strong communication, negotiation, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections tracking systems, and basic office applications is typically required. Patience, resilience, and professionalism are crucial soft skills for handling difficult conversations and maintaining positive client relationships. These competencies help ensure effective debt recovery while preserving customer satisfaction and adhering to compliance standards.

What are some common challenges faced by customer service representatives collections, and how can they be managed?

Customer Service Representatives in collections often encounter challenges such as handling difficult conversations with customers who may be experiencing financial stress, maintaining empathy while enforcing payment policies, and meeting collection targets without sacrificing customer satisfaction. Managing these challenges involves practicing active listening, remaining patient and professional, and using problem-solving skills to find mutually beneficial solutions. Many organizations provide training and support tools to help representatives manage stress and develop effective communication strategies.

What is the difference between Customer Service Representative Collections vs Customer Service Representative?

AspectCustomer Service Representative CollectionsCustomer Service Representative
CredentialsHigh school diploma; sometimes certifications in collections or financeHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, finance companies, healthcare billingRetail, telecom, banking, various service industries
Employer & IndustryFinancial institutions, healthcare providers, debt collection agenciesRetail stores, telecom providers, banks, service companies
Search & Comparison IntentFocus on debt collection, payment recovery, credit issuesCustomer support, service inquiries, general assistance

Customer Service Representative Collections primarily handles debt recovery and payment issues within financial or healthcare sectors, requiring knowledge of collections processes. In contrast, Customer Service Representatives provide general support and assistance across various industries. While both roles involve communication skills and customer interaction, collections roles focus more on financial negotiations and debt resolution.

What are popular job titles related to Customer Service Representative Collections jobs?

For Customer Service Representative Collections jobs, the most frequently searched job titles are:

Customer Service Representative Collections jobs near you
Infographic showing various Customer Service Representative Collections job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (Full Time)

Whiteville, NC • On-site

Liberty Medical Specialties
51 - 200 employees
Learn more about Liberty Medical Specialtiesexternal

$13.25 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Liberty Medical Specialties, Inc. - a leading provider of home medical equipment, supplies and services - is looking for a full time Customer Service Representative in Whiteville, NC!


The position of Customer Service Representative (CSR) performs the initial intake of patient referrals and customers, processes insurance benefits verification and provides basic equipment demonstration.  The CSR is also responsible for preparing and managing paperwork and other documentation required for effective billing and collections.


Duties of the CSR position include, but are not limited to, the following:

  • Order taking and basic customer service functions, including collections of patient demographic, medical and therapy information, as well as insurance financial information and documentation.
  • Process retail sales transactions and maintain retail inventory when applicable.
  • Coordinate with warehouse/distribution to ensure proper delivery, set-up/pick-up of equipment and/or supplies
  • Coordinate (via telephone or in person) with customers and referral sources concerning updates and/or changes, as well as received orders for changes or discontinuance of services.
  • Participate in weekly on-call rotation ( not effective immediately: only after successful completion of training requirements).


MUST HAVES:

  • Basic knowledge/familiarity with medical terminology and diagnostic codes.
  • Recent experience with insurance verification, healthcare benefits assessment and paperwork/documentation for billing Medicare, Medicaid and private insurances
  • Good organizational skills
  • Effective communication skills
  • Dependable attendance
  • High School Diploma
  • Must pass drug test


DESIRED QUALIFICATIONS (will be given preference):

     At least some college education

     At least 6 months of recent, related experience.


FULL TIME POSITION - benefits (medical, dental, vision, life insurance, PTO, Holiday pay, 401(k) & more)

COMPENSATION - Hourly wage


APPLY ONLINE TODAY!  Simply Click "Apply" at the top of this page.


No phone calls please.


Liberty Medical Specialties is a family-owned company that opened in October of 1993 with one location.  Today, the company services patients throughout the Carolinas and beyond with branches across the state.  We are dedicated to providing quality care to our patients; from our family to yours.


We comply with the Equal Employment Opportunity Commission and are dedicated to a fair hiring process.  We do not make hiring decisions based on race, color, religion, sex ( including pregnancy), national origin, age, disability or genetic information.