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$10

$18

$26

How much do customer service representative appointment setter jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for customer service representative appointment setter in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are Customer Service Representative Appointment Setters?

Customer Service Representative Appointment Setters are professionals who handle incoming and outgoing calls or messages to schedule appointments between customers and a business. They provide information about products or services, answer customer inquiries, and confirm or reschedule appointments as needed. These representatives play a key role in ensuring clients are connected with the right staff members and that appointments are properly managed. Their work often requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Appointment Setter, and why are they important?

To excel as a Customer Service Representative Appointment Setter, you need strong verbal communication, active listening, and organizational skills, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is highly valued. Patience, resilience, and a positive attitude help build rapport and handle rejections effectively. These abilities ensure efficient appointment scheduling, high customer satisfaction, and contribute to overall business growth.

How does a Customer Service Representative Appointment Setter typically handle scheduling conflicts or last-minute changes from clients?

Customer Service Representative Appointment Setters frequently encounter scheduling conflicts or last-minute changes, and handling these efficiently is essential for maintaining client satisfaction. They usually rely on robust scheduling software and clear communication protocols to quickly update calendars, notify relevant team members, and reschedule appointments without disrupting workflow. Proactive communication, flexibility, and a calm demeanor are key, as these representatives must assure clients their needs are prioritized while minimizing any inconvenience. Over time, developing strong organizational skills and familiarity with company processes helps streamline these interactions and build trust with both clients and colleagues.

What is the difference between Customer Service Representative Appointment Setter vs Customer Service Representative?

AspectCustomer Service Representative Appointment SetterCustomer Service Representative
Primary RoleScheduling appointments and follow-upsHandling customer inquiries and support
Required SkillsCommunication, scheduling software familiarityCommunication, problem-solving
Work EnvironmentCall centers, remote or office-basedCall centers, retail, office settings
Common Industry UsageSales, telemarketing, lead generationCustomer support, client relations

While both roles involve communication skills, the Customer Service Representative Appointment Setter primarily focuses on scheduling and lead follow-up, whereas the Customer Service Representative handles ongoing customer inquiries and support. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

More about Customer Service Representative Appointment Setter jobs
What job categories do people searching Customer Service Representative Appointment Setter jobs look for? The top searched job categories for Customer Service Representative Appointment Setter jobs are:
Customer Service Representative Appointment Setter jobs near you
Appointment Setter

Appointment Setter

Southern National Roofing

Clayton, NC • On-site

$40K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

Weekly Pay Weekly Earnings $770-$1,350 Hourly Pay + Commission + Bonuses
Urgently hiring. Start ASAP with paid training.
This is a full-time W-2 role where your performance directly impacts what you earn and how quickly you advance.
Why Southern National Roofing
Southern National Roofing is where effort turns into opportunity. We train from the ground up, promote based on performance, and reward people who show up and execute. Many of our leaders started in this exact role after working in retail, warehouse, restaurant server, bartender, receptionist, customer service representative, or administrative assistant positions.
We're a $20M+ residential roofing company, ranked #93 on the Roofing Contractor Top 100 list, #116 on the Top 500 Remodelers list, #379 on the Inc. 5000, A+ BBB Accredited, and a Top 2% Master Elite Roofer nationwide.
If you're competitive, coachable, and motivated by face-to-face customer service and people-focused work, this role can open real doors beyond traditional retail, warehouse, hospitality, or administrative jobs.
The Role
We are urgently hiring a Customer Service focused Appointment Setter to speak with homeowners and schedule free roof inspections. This role is ideal for people with backgrounds in customer service, retail, hospitality, warehouse work, restaurant server positions, receptionist roles, administrative assistant positions, or forklift operator jobs who enjoy talking with people and staying active during the workday.
You are setting appointments.
You are creating qualified opportunities.
This is a face-to-face, field-based position where strong customer service skills, communication, and professionalism are key.
People who succeed in this role often come from backgrounds such as:
  • Customer service representative
  • Retail associate
  • Receptionist or front desk staff
  • Administrative assistant
  • Restaurant server or bartender
  • Warehouse associate or forklift operator
  • Hospitality or hotel staff

These backgrounds translate well because the role requires customer interaction, reliability, communication skills, and strong work ethic.
What You'll Do
  • Market in assigned neighborhoods face-to-face
  • Speak directly with homeowners at their homes
  • Explain our free inspection service
  • Schedule appointments for inspections
  • Stay active and work outdoors

This role is a great fit for people who enjoy customer service, retail interaction, hospitality environments, or service-based work and want a position with higher earning potential.
Compensation
  • W-2 full-time position
  • Hourly pay + commission + performance bonuses
  • First-year team members earn $40,000-$70,000
  • Earnings vary based on performance and consistency

Schedule
  • Full-time, on-site role
  • Monday-Saturday within 9am-7pm
  • No overnight travel
  • Team transportation provided from the office

If you are currently working in warehouse, retail, customer service, receptionist, restaurant server, administrative assistant, or forklift operator roles and want a position with paid training, weekly pay potential, and real advancement opportunities, apply today.
We are urgently hiring and training new team members now.
Requirements
  • Comfortable talking to people face-to-face
  • A positive attitude
  • A strong desire to succeed
  • A professional appearance
  • Great communications skills
  • High school diploma or GED
  • A valid drivers license and reliable vehicle (to get to and from the office)
  • Ability to work 40 hrs between 9am - 7pm, Mon -Sat

Benefits
  • Average first-year income range: $40,000 - $70,000+ (Hourly Pay + Commission + Bonuses)
  • Recognition and rewards for high performance
  • Health + Dental + Vision Benefits
  • 401K
  • Ongoing sales training and coaching
  • A robust social program filled with events and activities

Apply