From Home Global Solutions Jobs (NOW HIRING)

FranklinWH is a rapidly expanding company determined to become the leader in the global energy home storage system (ESS) industry. FranklinWH offers whole home energy solutions typically coupled with solar PV systems, bringing households into the modern all-electric future. Though founded by experts in power electronics, BMS and EMS, FranklinWH is equally focused on energy management software while also providing top level service to our partners and customers. FranklinWH is expanding its global footprint, relying on an industry leading supply chain.

FranklinWH is a rapidly growing global energy technology company with a premium residential battery focus and top 3 U.S. market share. As we expand internationally, we are building world-class teams to deliver comprehensive, customer-ready solutions across diverse regions and markets.

About the Global Solutions Department

The Global Solutions organization is a newly established team responsible for delivering comprehensive, end-to-end solutions on a global scale. As FranklinWH continues to expand internationally, it is critical to have a dedicated organization that can translate our innovations into winning, customer-ready solutions across diverse regions and markets. The Global Solutions team directly reports to the Global CEO.

Role Summary

The VP of Global Solutions will lead and scale the Global Solutions department, serving as the strategic bridge between R&D, frontline teams, and customers worldwide. This executive will be responsible for building and managing a high-performing global team that delivers integrated, comprehensive solutions — spanning system design, integration, commissioning, certification, and ongoing support — while driving Go-To-Market initiatives and ensuring FranklinWH's solutions meet the evolving needs of customers across all regions.

Responsibilities

- Serve as the customer and frontline-facing interface with comprehensive solutions — including system design, integration, commissioning, and ongoing support — integrating inputs from R&D, supply chain, legal, compliance, and other cross-functional teams

- Act as the bridge between R&D and frontline teams, as well as customers, ensuring end-to-end solution delivery across all regions

- Serve as the Solution Representative (SR) for strategic and key accounts, providing direct solution support

- Build and maintain relationships with certification institutions to ensure product and solution compliance across markets

Product & Solution Development

• - Analyze and review frontline product and solution requests, then translate them into requirements
• - Gather customer and frontline requests and translate them into solution and product requirements
• - Collaborate with R&D to ensure products and solutions are developed to meet customer and market needs across hardware, software, and cloud platforms
• - Review and accept VPP (Virtual Power Plant) & API integration requests based on priorities and fees
• - Oversee solution engineering and verification at the U.S. lab

Go-To-Market & Marketing

• - Lead Go-To-Market (GTM) initiatives to introduce new solutions to the market
• - Develop and maintain master solution and product presentation decks for marketing, promotion, and training purposes
• - Own the creation of white papers that demonstrate FranklinWH technologies and solutions
• - Develop product and solution display materials for trade shows and events

Training & Enablement

• - Prepare, review, and validate product training materials and technical specifications
• - Manage the FranklinWH University training curriculum and develop training courses for installers and partners
• - Analyze market trends and competitor offerings, and provide pricing recommendations for products and solutions
• - Initiate SDT requests to seek decision-making in sales opportunities, solutions, and pricing

Leadership & Team Management

• - Lead and provide guidance to regional product/solution representatives
• - Build, scale, and manage the Global Solutions organization as the business continues to grow
• - Drive cross-functional collaboration across R&D, supply chain, legal, compliance, marketing, regional product, and sales teams

Qualifications And Experience

Qualifications

Required

• - 20+ years of progressive experience in customer-facing product solutions, engineering or technical support within energy, technology, or related industries
• - 10+ years of leadership experience managing global, cross-functional teams
• - Proven track record of building and scaling organizations from the ground up
• - Strong technical acumen with the ability to understand complex systems and solutions
• - Strong experience in Go-To-Market strategy, solution launches, and customer-facing solution delivery
• - Demonstrated ability to bridge technical and commercial functions, translating customer needs into product requirements
• - Experience managing strategic and key accounts at the executive level
• - Strong analytical skills with experience in market analysis, competitive intelligence, and pricing strategy
• - Excellent communication and presentation skills with the ability to influence at all levels of the organization

Preferred

• - Experience with cloud platforms, system architecture, or distributed computing environments
• - Background in managing training programs or university-style learning platforms
• - Experience with international market expansion and working across diverse regions
• - MBA or advanced technical degree in engineering, energy systems, or related field
• - Track record of working directly with R&D teams to influence product roadmaps
• - Experience with cloud-based management systems, VPP platforms, or API integrations
• - Bilingual proficiency in English and Mandarin is a strong plus

Compensation and Benefits

FranklinWH offers a competitive salary plus a performance bonus tied to annual objectives, with offer level set based on demonstrated experience and depth at hire. The role includes a comprehensive benefits package:

Medical, dental, and vision coverage

Life insurance and long-term disability

PTO and sick days

FranklinWH is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, marital status, pregnancy (including childbirth, breastfeeding, and related medical conditions), national origin, ancestry, citizenship, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by federal, state, or local law.