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Customer Service Representative Appointment Setter Jobs

Toyota of Clermont

Appointment Setter

Clermont, FL · On-site

$100K/yr

The Appointment Setter supports our sales efforts by contacting prospective customers in a call ... Other reasonable duties as may be requested Requirements: * 1-2 years customer service experience ...

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Customer Service Representative Appointment Setter information

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$10

$18

$26

How much do customer service representative appointment setter jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service representative appointment setter in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are Customer Service Representative Appointment Setters?

Customer Service Representative Appointment Setters are professionals who handle incoming and outgoing calls or messages to schedule appointments between customers and a business. They provide information about products or services, answer customer inquiries, and confirm or reschedule appointments as needed. These representatives play a key role in ensuring clients are connected with the right staff members and that appointments are properly managed. Their work often requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Appointment Setter, and why are they important?

To excel as a Customer Service Representative Appointment Setter, you need strong verbal communication, active listening, and organizational skills, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is highly valued. Patience, resilience, and a positive attitude help build rapport and handle rejections effectively. These abilities ensure efficient appointment scheduling, high customer satisfaction, and contribute to overall business growth.

How does a Customer Service Representative Appointment Setter typically handle scheduling conflicts or last-minute changes from clients?

Customer Service Representative Appointment Setters frequently encounter scheduling conflicts or last-minute changes, and handling these efficiently is essential for maintaining client satisfaction. They usually rely on robust scheduling software and clear communication protocols to quickly update calendars, notify relevant team members, and reschedule appointments without disrupting workflow. Proactive communication, flexibility, and a calm demeanor are key, as these representatives must assure clients their needs are prioritized while minimizing any inconvenience. Over time, developing strong organizational skills and familiarity with company processes helps streamline these interactions and build trust with both clients and colleagues.

What is the difference between Customer Service Representative Appointment Setter vs Customer Service Representative?

AspectCustomer Service Representative Appointment SetterCustomer Service Representative
Primary RoleScheduling appointments and follow-upsHandling customer inquiries and support
Required SkillsCommunication, scheduling software familiarityCommunication, problem-solving
Work EnvironmentCall centers, remote or office-basedCall centers, retail, office settings
Common Industry UsageSales, telemarketing, lead generationCustomer support, client relations

While both roles involve communication skills, the Customer Service Representative Appointment Setter primarily focuses on scheduling and lead follow-up, whereas the Customer Service Representative handles ongoing customer inquiries and support. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

More about Customer Service Representative Appointment Setter jobs
What job categories do people searching Customer Service Representative Appointment Setter jobs look for? The top searched job categories for Customer Service Representative Appointment Setter jobs are:
Customer Service Representative Appointment Setter jobs near you
Infographic showing various Customer Service Representative Appointment Setter job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Appointment Setter

Appointment Setter

Toyota of Clermont

Clermont, FL • On-site

$100K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Are you a people person with strong phone skills, a drive to succeed, and eager to earn more? Toyota of Orlando is looking for a bilingual, goal-driven Appointment Setter to join our dynamic team! The Appointment Setter supports our sales efforts by contacting prospective customers in a call center environment.  Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Sales team.

What We Offer :

  • Daily guaranteed pay
  • Full benefits package
  • Competitive pay structure with top performers earning up to $100K/year
  • Supportive leadership and team culture
  • Ongoing training and development

Job Responsibilities:

  • Maintain a minimum standard of outbound calls to prospective customers
  • Approach each call with a goal to transfer or set an appointment for customers to visit the dealership
  • Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers
  • Adhere to lead management plan guidelines for each lead in your database
  • Respond to internet leads and inquiries
  • Accurately record interactions with each prospective customer in our database
  • Other reasonable duties as may be requested

Requirements:

  • 1-2 years customer service experience in an outbound calling environment
  • Outstanding written and verbal communication skills
  • Prior phone experience, required
  • Proficient in MS Office
  • Ability to work evenings until 9:00 PM
  • Ability to work weekends as business needs dictate
  • Bilingual (English and Spanish) fluency is required for this position and must be demonstrated during the hiring process

Competencies:

  • Goal–oriented individual, driven to exceed personal and team goals
  • Eager to earn more
  • Exceptional communication and customer service skills exemplified to internal and external customers
  • Effectively collaborate with fellow employees

In return for your invaluable knowledge, skills, talent and ambition, Toyota of Orlando offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation.

Toyota of Orlando is proud to be an Equal Opportunity Employer.

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