ZipRecruiter

Log In

1

Customer Service Rep Jobs in Chicago, IL (NOW HIRING)

Rose International

Customer Service Representative

Cary, IL · On-site

$16.25 - $22/hr

Customer Service Representative Required Education: High School Diploma or equivalency Required Skills & Experiences: * Minimum of 2 or more years of experience * Customer service experience

AlphaGraphics

Customer Service Representative

Chicago, IL · On-site

$40K - $45K/yr

Our tight-knit team in AlphaGraphics - US715 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for ...

previous page

Showing results 41-60

All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Chicago, IL

Customer Service Rep information

See Chicago, IL salary details

$10

$19

$27

How much do customer service rep jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service rep in Chicago, IL is $19.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.54 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Chicago, IL?

The most popular types of Customer Service Rep jobs in Chicago, IL are:

What are popular job titles related to Customer Service Rep jobs in Chicago, IL?

For Customer Service Rep jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Chicago, IL look for?

The top searched job categories for Customer Service Rep jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Customer Service Rep jobs?

Cities near Chicago, IL with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Chicago, IL as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,308 per year, or $19.4 per hour.

Customer Service Representative

Doral Elite Collision Center

Chicago, IL • On-site

$16.50 - $22.50/hr

Full-time

Re-posted 21 days ago

Job description

Company Description
Doral Elite Collision Center is a new body shop in Doral, FL. We are an associate of Talleres Biondi C.A., a Venezuelan corporation founded in 1996. For over 15 years, Talleres Biondi has provided auto body and paint services for both commercial and private vehicles. During this time we have been working with the largest and the most prestigious insurance companies in the country, and now we are bringing that experience to Miami.
Doral Elite Collision Center offers high quality services and reliability with the highest technology in the automotive market while ensuring the excellence of our service at a fair price. We guarantee honesty, and on time delivery, with customized attention to each vehicle. We are staffed with a highly trained, responsible and motivated team to provide elite quality services.
Doral Elite Collision Center presents the most advanced tools in auto body Repairing and Painting, Cold Welding Machine, Spray Paint Booth, Paint Mixing Lab and Computer-Based Color Matching System, for both domestic and imported vehicles.
Doral Elite Collision Center has a 12,500 ft. facility with room for 35-40 vehicles. The body shop is divided into a customer service office, diagnostic area, measurements and straightening area, painting laboratory, preparation and painting area, assembly area, alignment and balancing area and as well a private office for appraisers is also available.
Doral Elite Collision Center's Mission is to provide high quality, convenient and complete auto body collision and repair services at very reasonable prices. TRUST, is the most important aspect of the business. The company's goal is to have the highest customer satisfaction in quality, friendliness and turnaround time while performing new ways to exceed our client's expectations.
Job Description
Job Summary
The Customer Service Representative (CSR) is responsible for providing effective customer service for all customers by using knowledge of company products and services. CRS's interact with customers to provide information in response to questions, concerns and complaints by phone and Internet.
Expert communication and listening skills are a must for this challenging and rewarding position which is often the "face" of the company to the customers. By listening effectively to find the root cause of issues, and communicating in a clear and friendly way, the Customer Service Representative is able to solve the issue and provide a positive customer experience.
Customer Service Representatives know how to diffuse a tense situation and do everything within reason to quickly and effectively resolve the issue.
Responsibilities:
  • Manage and prioritize multiple concerns simultaneously.
  • Provide appropriate and correct information to incoming customer order status and product knowledge requests.
  • A positive attitude, even when faced with misplaced criticism or frustration.
  • The ability to learn quickly and move on from both success and failure.
  • Process customer orders/changes/returns according to established department policies and procedures.
  • Work closely with the credit department to resolve disputed credit items.
  • Provide timely feedback to company management regarding challenges or customer concerns.
  • Partnership with the sales team to meet and exceed customer's service expectations.
  • Listen, document, and help resolve conflicts with customers.
  • Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.

Qualifications
Qualifications:
  • High School diploma.
  • Previous customer service experience.
  • Computer experience and aptitude.
  • Previous experience with corporate phone systems or switchboard.
  • Patience in dealing with confused or irate customers.
  • Problem-solving skills, and the ability to think under pressure.
  • Commitment to continual education about the company, products and services.

Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply