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Customer Service Project Manager Jobs in Seattle, WA

ATS Automation

Service Project Manager

Renton, WA · On-site

$76K - $126K/yr

Provide project management on projects as required, interfacing directly to customers. Select and ... contractor and service drawing files * Develop and schedule Owner training DUTIES AND ...

ATS Companies

Service Project Manager

Renton, WA · On-site

$76K - $126K/yr

Provide project management on projects as required, interfacing directly to customers. Select and ... contractor and service drawing files * Develop and schedule Owner training DUTIES AND ...

ATS Companies

Service Project Manager

Renton, WA

$76K - $126K/yr

Provide project management on projects as required, interfacing directly to customers. Select and ... contractor and service drawing files * Develop and schedule Owner training DUTIES AND ...

Globe Machine

Customer Support Manager

Tacoma, WA

The Customer Support Manager leads post-sale customer support operations, including new equipment ... Lead parts sales and non-project field service operations * Identify upgrade opportunities and ...

Schneider

Project Manager

Federal Way, WA

... customer relations. This includes developing bid packages, calculating project costs, selecting ... Procures materials and services from suppliers for current projects as required by project needs.

Orion Marine Group

Project Manager

Federal Way, WA · On-site

... customer relations. This includes developing bid packages, calculating project costs, selecting ... Procures materials and services from suppliers for current projects as required by project needs.

TAS Concrete

Project Manager

Federal Way, WA · On-site

... customer relations. This includes developing bid packages, calculating project costs, selecting ... Procures materials and services from suppliers for current projects as required by project needs.

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All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Seattle, WA

Customer Service Project Manager information

See Seattle, WA salary details

$41.5K

$103.5K

$129.7K

How much do customer service project manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer service project manager in Seattle, WA is $103,478.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,700.00 and $118,900.00 per year, depending on experience, location, and employer.

How does a Customer Service Project Manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the 4 types of project managers?

In project management, four common types of project managers are functional, projectized, matrix, and hybrid. Functional managers work within a specific department, projectized managers oversee projects independently, matrix managers share authority across functions, and hybrid combines elements of these structures. Understanding these types helps customer service project managers adapt to different organizational environments and team dynamics.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What is a good hourly rate for a project manager?

For a Customer Service Project Manager, typical hourly rates range from $30 to $70, depending on experience, industry, and location. Senior or specialized project managers with certifications like PMP may command higher rates, especially when managing complex or large-scale projects. Rates can also vary based on whether the work is freelance, contract, or full-time employment.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What are the key skills and qualifications needed to thrive as a Customer Service Project Manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.
What are the most commonly searched types of Customer Service Project jobs in Seattle, WA? The most popular types of Customer Service Project jobs in Seattle, WA are:
What are popular job titles related to Customer Service Project Manager jobs in Seattle, WA? For Customer Service Project Manager jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Customer Service Project Manager jobs in Seattle, WA look for? The top searched job categories for Customer Service Project Manager jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Customer Service Project Manager jobs? Cities near Seattle, WA with the most Customer Service Project Manager job openings:
Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Seattle, WA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $103,478 per year, or $49.7 per hour.
Service Project Manager

Service Project Manager

ATS Automation

Renton, WA • On-site

$76K - $126K/yr

Full-time

Posted 27 days ago

Job description

COMPANY INFORMATION:
Established in 1986, ATS Automation is the leading provider of energy management services, automated control systems, critical airflow solutions, and building systems integration. We aim to be the market leader in excellence in building technologies by providing the industry's best teams, engineered solutions, service support, and products.
At ATS, we custom engineer and install building automation systems to optimize buildings' mechanical and electrical systems, reduce building energy consumption, increase tenant comfort, and maximize the productivity of tenants and facilities management personnel.
Headquartered in the Pacific Northwest, with 14 offices and growing across the United States, we support and manage complex building automation and controls projects across the country and abroad. We seek out candidates from diverse backgrounds who are curious and eager to learn, have excellent communication skills, and who possess an exceptional work ethic and initiative.
ATS is committed to employee development and offers an extensive training program and ongoing advancement to all employees. Our company enjoys remarkable tenure and we take pride in our employees' ability to grow their career and find long-term success at ATS.
JOB SUMMARY:
Design and engineer control system hardware and procure material based on project plans, specifications, and other contract documents. Ensure documentation is accurate and complete. Provide project management on projects as required, interfacing directly to customers. Select and manage sub-contractors and suppliers as needed. Direct project financial responsibility increases with tenure in this position, including use of project management financial reports.
DUTIES AND RESPONSIBILITIES:
  • Complete control system overall design responsibility
  • Design Auto-Cad control drawings and graphic development for field technician and subcontractor
  • Assemble Project Turnover Package for field technician use on project
  • Plan and schedule the startup of control systems and coordinate with mechanical contractors
  • Plan and schedule the commissioning of building control and mechanical systems
  • Track field changes and assist Sales Engineers with Change Order pricing
  • Update Auto-Cad drawings with field changes and distribute as-build documentation to customer/contractor and service drawing files
  • Develop and schedule Owner training

DUTIES AND RESPONSIBILITIES:
  • Provide project management tasks (job plans, labor planning/scheduling, fiscal analysis, etc.)
  • Select and manage sub-contractors and suppliers as needed.
  • Material ordering/coordination
  • Research and obtain Foreign Protocol Integration documentation and coordinate site visits
  • Manage and schedule time to complete assignments on time and within budget

SKILLS AND ABILITIES:
  • Programming skills
  • Excellent interactive and communication skills
  • Exceptional analytical and troubleshooting skills
  • Ability to work independently and unsupervised
  • Good decision making skills
  • Excellent prioritization skills to meet changing deadlines
  • ACAD skills

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
This position is office-based with the potential for occasional jobsite visits for training purposes. Project jobsites may present typical construction and outdoor conditions that require the use of personal protective equipment for safety purposes. Occasional lifting and exerting force up to 20 pounds may be required.
COMPENSATION AND BENEFITS
  • Annual base salary ranges from $76,000 - $126,000 depending on experience
  • Benefits summary can be found at ATS Benefits

POSITION TYPE AND HOURS
  • Full-time, exempt
  • Typical Monday - Friday working hours with flexibility as needed
  • Local travel required up to 30% of the time

CREDENTIALS AND EXPERIENCE
  • Engineering undergraduate degree or equivalent combination of education and experience
  • Computer programming experience
  • Building Mechanical system experience
  • Experience with electronics and basic electrical circuits
  • Knowledge of DDC Control Theory and Applications

ATS is an equal opportunity employer and we are committed to complying with all federal, state, and local laws providing equal employment opportunities. When making hiring and employment decisions, we do not discriminate based on race, color, national origin, ancestry, religion, sex, gender identity, sexual orientation, marital status, pregnancy, age, military service, military or veteran status, physical or mental disability, medical condition as defined under state and federal law, or any other legally protected category. All such discrimination is strictly prohibited.
The above job description may not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

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