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Customer Service Professional Jobs in Decatur, TX

Fenix Parts Inc

Customer Service Representative

Hurst, TX · On-site

$21 - $24/hr

... and professionalism in every interaction. Fenix Parts is growing rapidly, offering hands-on ... Customer Service & Support • Build strong customer relationships that encourage repeat business ...

Brightwing

CSR

Fort Worth, TX · On-site

$18 - $20/hr

The Contractor Customer Service Rep. must provide knowledgeable, professional communication to customers on every interaction. This position must consistently provide high levels of customer ...

Fenix Parts Inc

Customer Service Representative

Hurst, TX · On-site

$21 - $24/hr

... and professionalism in every interaction. Fenix Parts is growing rapidly, offering hands-on ... Customer Service & Support • Build strong customer relationships that encourage repeat business ...

Hertz

Customer Service Associate

Dallas, TX · On-site

$15.50/hr

As a Customer Service Associate , you will be interacting with our customers to provide world-class ... Proudly represent Hertz with your professional appearance, language and behavior. * Focus on ...

Pavestone

Customer Service Representative

Grapevine, TX

$14.75 - $20/hr

We are seeking a Customer Service Representative to join our team! *This is an on-site role, and ... Achieve your professional goals without sacrificing the balance between work and life. * A ...

Hertz

Customer Service Associate

Dallas, TX · On-site

$15.50/hr

The Customer Service Associate consults with customers on their car rental. Maximizing revenue ... Proudly represent Hertz with your professional appearance, language and behavior. * Focus on ...

dbi

Part Time Customer Service

Fort Worth, TX

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Hertz

Customer Service Associate

Dallas, TX · On-site

$17.50/hr

As a Customer Service Associate , you will be interacting with our customers to provide world-class ... Proudly represent Hertz with your professional appearance, language and behavior. * Focus on ...

Composites One

Customer Service Representative

Fort Worth, TX · On-site

$14.50 - $19.50/hr

As a Customer Service Representative, you will provide excellent care for our customers by serving ... We cultivate a culture of empowerment and opportunity, fostering both personal and professional ...

dbi

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

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Customer Service Professional information

See Decatur, TX salary details

$9

$15

$23

How much do customer service professional jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer service professional in Decatur, TX is $15.18, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $16.35 per hour, depending on experience, location, and employer.

What Is a Customer Service Professional?

A customer service professional, also known as a customer service representative, is responsible for answering calls or emails, listening to customers, and addressing customer complaints and questions. Depending on which industry they work in, their duties may involve finding answers to billing or service questions, providing information on the items that customers are purchasing or returning, and documenting complaints. In the customer service industry, excellent communication skills are essential to work with frustrated or upset customers dealing with problems buying items or incorrect billing statements. Customer service professionals may also help sell products that may be useful to the customer based on their conversation.

What are the key skills and qualifications needed to thrive as a Customer Service Professional, and why are they important?

To thrive as a Customer Service Professional, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is often required. Patience, empathy, and adaptability help professionals excel in managing diverse customer needs and resolving conflicts. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the overall success of the organization.

How does a Customer Service Professional typically collaborate with other departments to resolve complex customer issues?

Customer Service Professionals frequently work with departments such as technical support, billing, and sales to resolve customer concerns that require specialized knowledge. When a customer’s issue extends beyond standard procedures, clear communication and teamwork are crucial to ensure timely and accurate solutions. Professionals in this role often act as the liaison, relaying customer feedback and coordinating with colleagues to address root causes. This collaboration not only helps resolve individual cases but also contributes to improving products and services overall.

What are Customer Service Professionals?

Customer Service Professionals are individuals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They often work via phone, email, chat, or in person, aiming to ensure customer satisfaction and build positive relationships. Their role is crucial in maintaining a company's reputation and retaining customers by delivering effective and empathetic support.

What is the difference between Customer Service Professional vs Customer Support Specialist?

AspectCustomer Service ProfessionalCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentCall centers, retail, officesTechnical support centers, online chat, call centers
Employer & IndustryRetail, hospitality, telecom, bankingIT, software, electronics, telecom
Common Search IntentCustomer service roles, customer interactionTechnical support, troubleshooting, product assistance

Customer Service Professionals focus on general customer interactions, inquiries, and service issues across various industries. Customer Support Specialists typically handle technical problems, troubleshooting, and product-specific questions, often requiring technical knowledge. Both roles involve assisting customers but differ in technical complexity and focus areas.

More about Customer Service Professional jobs
What are the most commonly searched types of Customer Service jobs in Decatur, TX? The most popular types of Customer Service jobs in Decatur, TX are:
What cities near Decatur, TX are hiring for Customer Service Professional jobs? Cities near Decatur, TX with the most Customer Service Professional job openings:
Customer Service Professional jobs near you
Customer Service Representative

Customer Service Representative

Fenix Parts Inc

Hurst, TX • On-site

$21 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

Fenix Parts rating

4.1

Company rating: 4.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

331st of 335 rated retail wholesalers

Job description

About the Job
Your Opportunity
Customer Service Representative
Fenix Parts LLC
860 Airport Freeway Suite 701. Hurst, TX 76054
As a Customer Service Representative (CSR), you will help customers access high-quality OEM auto and truck parts from salvaged vehicles. You'll build strong relationships and provide exceptional service across phone, email, and online channels. In this fast-paced environment, you will process orders, assist with part selection, and ensure accuracy and professionalism in every interaction.
Fenix Parts is growing rapidly, offering hands-on training, support, and opportunities for long-term career advancement.
What We Offer
Hourly wage of $21.00 to $24.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
  • Benefits & Perks
  • Health insurance
  • Dental Insurance
  • 401(k) with match
  • Vision insurance
  • Life insurance
  • Flexible spending account
  • Referral program
  • Employee assistance program
  • Monday-Friday schedule (no weekends)
  • Supportive team environment with strong leadership
  • Opportunities for advancement

What You'll Do - Essential Duties and Responsibilities
Customer Service & Support
• Build strong customer relationships that encourage repeat business
• Handle inbound inquiries via phone, email, and chat
• Resolve customer concerns, returns, exchanges, and complaints
• Maintain knowledge of parts, inventory, pricing, and interchange systems
Order Processing & Accuracy
• Review, validate, and process orders accurately
• Provide information on part availability, compatibility, pricing, and condition
• Recommend alternative or interchangeable parts when needed
• Coordinate with yards to resolve discrepancies
Sales & Retention
• Negotiate pricing and terms within guidelines
• Follow up on quotes, inquiries, and order updates
• Provide solutions that support long-term customer satisfaction
Documentation & CRM Management
• Enter and maintain accurate customer information in the CRM
• Meet daily/weekly call volume, follow-up, and quote conversion goals
Vendor & Team Collaboration
• Contact vendors to source parts not in stock
• Work with yard teams and global staff to ensure a seamless customer experience
General Responsibilities
• Manage high inbound call volume and maintain response-time goals
• Maintain organization and professionalism in a fast-paced environment
• Perform additional tasks as assigned
What We're Looking For - Qualifications and Skills
• Customer service experience required
• Automotive repair and/or auto parts knowledge preferred
• Strong verbal and written communication skills
• Effective problem-solving abilities
• High attention to detail
• Ability to multitask in a high-volume environment
• Proficiency with computer systems, phones, and CRM tools
Nice to Have - Preferred Qualifications
• Auto parts sales or automotive service experience
• Knowledge of interchange systems
• Experience in a fast-paced call center or parts department
• Bilingual skills

What Fenix Parts employees say

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