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Customer Service Professional Jobs in Decatur, TX

La Familia Insurance

CSR

Haltom City, TX · On-site

$15 - $18/hr

A courteous and professional demeanor * Comfortable with utilizing technology and strong computer skills. * Ability to multitask * Prior experience with in-person customer service and phone-based ...

ShipMonk

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management ... professional manner. Whether it involves checking on a received product's bin location-while ...

Glamour Paws

Customer Service Representative

Fort Worth, TX · On-site

$12 - $15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a Customer Service Representative to join our team! You will be responsible for ... Positive and professional demeanor * Excellent written and verbal communication skills Company ...

La Familia Insurance

CSR

Haltom City, TX · On-site

$15 - $18/hr

A courteous and professional demeanor * Comfortable with utilizing technology and strong computer skills. * Ability to multitask * Prior experience with in-person customer service and phone-based ...

Solo Stove

Customer Service Specialist

Grapevine, TX · On-site

$15.75 - $20.75/hr

Effectively address and resolve customer complaints, returns, refunds, and cancellations in a professional and empathetic manner. * Provide accurate information: Maintain deep product and service ...

La Familia Insurance

CSR

Denton, TX · On-site

$15 - $18/hr

A courteous and professional demeanor * Comfortable with utilizing technology and strong computer skills. * Ability to multitask * Prior experience with in-person customer service and phone-based ...

Solo Brands

Customer Service Specialist

Grapevine, TX · On-site

$15.75 - $20.75/hr

Effectively address and resolve customer complaints, returns, refunds, and cancellations in a professional and empathetic manner. * Provide accurate information: Maintain deep product and service ...

Solo Stove

Customer Service Specialist

Grapevine, TX · On-site

$15.75 - $20.75/hr

Effectively address and resolve customer complaints, returns, refunds, and cancellations in a professional and empathetic manner. * Provide accurate information: Maintain deep product and service ...

defi AUTO, LLC

Customer Service Specialist

Roanoke, TX · On-site

$16.25 - $21.50/hr

  • PTO

Position Summary The Customer Service Specialist is responsible for managing a high volume of ... Handle inbound and outbound calls professionally while providing accurate account support.

Hertz

Customer Service Associate

Dallas, TX · On-site

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Dollar/Thrifty Customer Service Associate As a Dollar/Thrifty Customer Service Associate, you will ... Proudly represent Hertz with your professional appearance, language and behavior. * Focus on ...

Silver Creek Materials

Customer Service Ambassador

White Settlement, TX · On-site

$15 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide prompt, professional customer service to customers, haulers, and team members. * Inspect incoming loads and verify materials meet company acceptance standards. * Identify, document, and ...

Posted today

Brightwing

CSR

Fort Worth, TX

$18 - $20/hr

The Contractor Customer Service Rep. must provide knowledgeable, professional communication to customers on every interaction. This position must consistently provide high levels of customer ...

Glamour Paws

Customer Service Representative

Fort Worth, TX · On-site

$12 - $15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a Customer Service Representative to join our team! You will be responsible for ... Positive and professional demeanor * Excellent written and verbal communication skills Company ...

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Showing results 41-60

All JobsCustomer Service Professional JobsCustomer Service Professional Jobs in Decatur, TX

Customer Service Professional information

See Decatur, TX salary details

$9

$15

$23

How much do customer service professional jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer service professional in Decatur, TX is $15.18, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $16.35 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Professional vs Customer Support Specialist?

AspectCustomer Service ProfessionalCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentCall centers, retail, officesTechnical support centers, online chat, call centers
Employer & IndustryRetail, hospitality, telecom, bankingIT, software, electronics, telecom
Common Search IntentCustomer service roles, customer interactionTechnical support, troubleshooting, product assistance

Customer Service Professionals focus on general customer interactions, inquiries, and service issues across various industries. Customer Support Specialists typically handle technical problems, troubleshooting, and product-specific questions, often requiring technical knowledge. Both roles involve assisting customers but differ in technical complexity and focus areas.

What types of jobs fall under customer service?

Customer service jobs include roles such as customer service representatives, call center agents, support specialists, and client service managers. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools.

What is a customer service professional?

Customer Service Professionals are individuals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They often work via phone, email, chat, or in person, aiming to ensure customer satisfaction and build positive relationships. Their role is crucial in maintaining a company's reputation and retaining customers by delivering effective and empathetic support.

How does a customer service professional typically collaborate with other departments to resolve complex customer issues?

Customer Service Professionals frequently work with departments such as technical support, billing, and sales to resolve customer concerns that require specialized knowledge. When a customer’s issue extends beyond standard procedures, clear communication and teamwork are crucial to ensure timely and accurate solutions. Professionals in this role often act as the liaison, relaying customer feedback and coordinating with colleagues to address root causes. This collaboration not only helps resolve individual cases but also contributes to improving products and services overall.

What are the key skills and qualifications needed to thrive as a customer service professional?

To thrive as a Customer Service Professional, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is often required. Patience, empathy, and adaptability help professionals excel in managing diverse customer needs and resolving conflicts. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the overall success of the organization.
More about Customer Service Professional jobs

What are the most commonly searched types of Customer Service jobs in Decatur, TX?

The most popular types of Customer Service jobs in Decatur, TX are:

What cities near Decatur, TX are hiring for Customer Service Professional jobs?

Cities near Decatur, TX with the most Customer Service Professional job openings:

Customer Service Professional jobs near you
Infographic showing various Customer Service Professional job openings in Decatur, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $31,584 per year, or $15.2 per hour.

CSR

La Familia Insurance

Haltom City, TX • On-site

$15 - $18/hr

Full-time

Re-posted 13 days ago

Job description

The Customer Service Representative is responsible for delivering exceptional service to clients while selling auto insurance policies. This role ensures customer needs are met through effective communication, accurate policy management, and proactive problem-solving. Representatives also support office operations by handling payments, maintaining records, marketing services, and ensuring compliance with company policies. By combining customer care, sales, and operational responsibilities, this position directly contributes to customer satisfaction, retention, and the overall growth of La Familia Auto Insurance.


Duties and responsibilities


  • Provide excellent customer service by greeting and assisting all customers and visitors

  • Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines

  • Identify opportunities to upsell or cross-sell based on customer needs

  • Handle customer documentation and maintain accurate policy records (IE, uploads, underwriting processes, photos).

  • Verify coverage for customers, confirm policy changes, and provide proof of insurance documents to customers.

  • Troubleshoot customer issues, resolve them quickly, and work to build and maintain strong customer relationships.

  • Ensure company policies are followed and sales requirements are met daily, weekly, and monthly to ensure commission opportunities are met.

  • Handle cash, process payments, reconcile daily cash/credit card transactions, and make timely bank deposits following the company’s cash handling policy.

  • Make outbound calls for payment reminders, promotions, and marketing campaigns; answer inbound customer and carrier calls professionally

  • Participate in marketing activities, including visiting local businesses, distributing flyers, and promoting services on social media

  • Maintain office cleanliness and organization, including basic cleaning such as floors, glass, disinfecting bathrooms, and trash removal

  • Work at various office locations within the assigned region as needed.

  • Open and close the office as required. Setting alarms prior to leaving the office at closing and disarming alarms when entering the office.

  • Obtain and maintain all required licenses and certifications

  • Miscellaneous


Qualifications

  • Must be at least 18 years old

  • High school diploma or equivalent

  • Bilingual in Spanish preferred

  • Strong customer service and communication skills

  • Ability to actively listen

  • Expert attention to detail

  • A courteous and professional demeanor

  • Comfortable with utilizing technology and strong computer skills.

  • Ability to multitask

  • Prior experience with in-person customer service and phone-based, ideally with a sales component

  • Motivated to sell and meet individual customer needs.

  • Ability to work well in a team environment, maintaining a professional and respectful demeanor at all times.

  • Must be authorized to work in the United States. La Familia follows all State and Federal laws.

  • Willing to submit to a background screening. Required to be Licensed by the Texas Department of Insurance.

  • Sales or insurance experience preferred.

  • Available to work Monday through Saturday, 9 - 7, and rotating Sunday 11-5

  • Continuous education required: on-site training, workshops, coaching 1:1s. Travelling to another location in the region may be required.


Monday 10 - 7
Tuesday 10 - 7
Wednesday 10 - 7
Thursday 10 - 7
Friday 10 - 7
Saturday 10 - 6
Sunday 11 - 5

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