In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
New
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
New
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Customer Service Pharmacist information
See salary details
$27.88 - $32.10
2% of jobs
$32.10 - $36.32
0% of jobs
$36.32 - $40.54
0% of jobs
$40.54 - $44.76
0% of jobs
$44.76 - $48.97
5% of jobs
$48.97 - $53.19
9% of jobs
$55.91 is the 25th percentile. Wages below this are outliers.
$53.19 - $57.41
13% of jobs
The median wage is $61.32 / hr.
$57.41 - $61.63
22% of jobs
$61.63 - $65.84
21% of jobs
$66.40 is the 75th percentile. Wages above this are outliers.
$65.84 - $70.06
18% of jobs
$70.06 - $74.28
9% of jobs
$27
$60
$74
How much do customer service pharmacist jobs pay per hour?
As of Aug 9, 2026, the average hourly pay for customer service pharmacist in the United States is $60.91, according to ZipRecruiter salary data. Most workers in this role earn between $56.01 and $67.31 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a customer service pharmacist?
To thrive as a Customer Service Pharmacist, you need a Doctor of Pharmacy (PharmD) degree, active pharmacist licensure, and a thorough understanding of medication therapy and pharmacy regulations. Familiarity with pharmacy management systems, prescription processing software, and drug information databases is typically required. Strong interpersonal skills, problem-solving abilities, and a patient-centered approach help build trust and deliver effective assistance. These skills and qualities are crucial for ensuring accurate medication dispensing, regulatory compliance, and positive patient experiences.
What are some common challenges faced by customer service pharmacists and how can they be addressed?
Customer Service Pharmacists often encounter challenges such as managing high volumes of patient inquiries, balancing accuracy with efficiency, and navigating complex insurance or medication questions. To address these, strong communication skills, staying up-to-date with pharmacy systems, and collaborating closely with pharmacy technicians and healthcare providers are essential. Continuous professional development and proactive problem-solving can help pharmacists provide excellent service while managing their workload effectively.
What is a customer service pharmacist?
Customer service pharmacists are licensed pharmacy professionals who focus on assisting patients and customers with their medication needs and questions. They provide information on prescriptions, help resolve insurance issues, and ensure patients understand how to take their medications safely. In addition to dispensing medications, they address customer concerns, process refills, and sometimes offer health advice or vaccination services. Their role is key in ensuring a positive pharmacy experience and promoting safe medication use.
What is the difference between Customer Service Pharmacist vs Retail Pharmacist?
| Aspect | Customer Service Pharmacist | Retail Pharmacist |
|---|---|---|
| Credentials | Pharmacy degree, licensure | Pharmacy degree, licensure |
| Work Environment | Customer support, pharmacy settings | Retail stores, community pharmacies |
| Employer & Industry | Hospitals, clinics, pharmacies | Retail chains, independent pharmacies |
| Primary Focus | Customer assistance, medication info | Dispensing medications, sales |
Customer Service Pharmacists primarily focus on assisting customers with medication questions and providing support in pharmacy settings, often working in hospitals or clinics. Retail Pharmacists, on the other hand, work in retail pharmacy environments, dispensing medications and managing sales. Both roles require pharmacy licensure and share similar credentials but differ mainly in work environment and primary responsibilities.
More about Customer Service Pharmacist jobs
What cities are hiring for Customer Service Pharmacist jobs? Cities with the most Customer Service Pharmacist job openings:
What job categories do people searching Customer Service Pharmacist jobs look for? The top searched job categories for Customer Service Pharmacist jobs are:
- Weekend Remote Medical Customer Service
- Escalations Rep
- Unlicensed Customer Service Representative
- Trupanion Pet Insurance
- Digital Customer Service
- Customer Service Hospital
- Full Time Cibc Customer Service Representative
- Workforce Services Representative
- Teleperformance Hiring
- Full Time Remote Customer Service Supervisor
Walgreens rating
5.5
Based on 2,188 frontline employees who took The Breakroom Quiz
99th of 112 rated pharmacies
Job description
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
What Walgreens employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Walgreens
Sourced by ZipRecruiter
Industry
Pharmaceutical and medicine manufacturing, retail and software development
Company size
51 - 200 Employees
Headquarters location
Deerfield, IL, US