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Customer Service Operations Manager Jobs in Warren, OR

CCL Label, Inc.

Operations Manager

Portland, OR · On-site

The Operations Manager oversees all manufacturing activities, staffing, scheduling, employee ... The role works closely with Customer Service, Sales, Quality, Finance, Human Resources, and ...

Williams-Sonoma

Operations Manager

Portland, OR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customer service, production planning, assembly, finishing and packaging of top-quality lighting ... Overview of the Operations Manager role As an Operations Manager, you will lead a team of hourly ...

New

Rejuvenation

Operations Manager

Portland, OR

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customer service, production planning, assembly, finishing and packaging of top-quality lighting ... Overview of the Operations Manager role As an Operations Manager, you will lead a team of hourly ...

New

Schneider

Operations Manager

Portland, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operations Manager Work model:On-Site Location:Portland, OR, USA Shift:First shift Job level ... Collaborate with other Schneider teams to develop solutions that meet customers needs. * Review ...

Bridge Brothers Inc.

Operations Manager

Woodland, WA

Business Operations Manager Location: Woodland, WA Job Type: Full-Time Company: Topper Industries ... Drive accountability across departments while balancing customer expectations, production schedules ...

SERVPRO of Southwest Portland

Operations Manager

Portland, OR · On-site

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an Operations Manager, you will lead the day-to-day activities within the facility and ensure that job schedules and products meet the customers' quality standards at minimum costs. Benefits ...

GiftTree

Operations Manager

Vancouver, WA

$90K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

As our Operations Manager, you are the conductor of our fulfillment engine. You will oversee the ... You live in your CRM and ERP. You use KPIs to identify bottlenecks before they become backlogs.

Airgas

Area Operations Manager

Vancouver, WA · On-site

$97.75 - $132.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

R10096312R10096312 Area Operations Manager (Open)Location:Vancouver, WA (Admin) - Management## How ... Coordinates with other departments to ensure seamless follow through customer service requirements ...

Stefanini

Operations Manager

Portland, OR

Our IT staffing services free you from the challenges of finding, recruiting, training and ... This individual will assist the Operation Production Managers and Production Supervisors to manage ...

Airliquidehr

Area Operations Manager

Vancouver, WA

$110K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

R10096312 Area Operations Manager (Open) Location: Vancouver, WA (Admin) - Management How will you ... Coordinates with other departments to ensure seamless follow through customer service requirements ...

Airgas

Area Operations Manager

Vancouver, WA · On-site

$110K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

R10096312 Area Operations Manager (Open) Location: Vancouver, WA (Admin) - Management How will you ... Coordinates with other departments to ensure seamless follow through customer service requirements ...

Jetson Home

Field Operations Manager

Portland, OR · On-site

$104K - $116K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Field Operations Manager is responsible for ensuring that the HVAC installation teams are fully ... Train and mentor field technicians to improve workmanship, efficiency, and customer service.

ArcBest

Supervisor, Operations I - ABF Freight

Portland, OR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Process Management * Service Center Operation and Maintenance * Transportation Safety * Taking ... customer service, ABF offers best-in-class LTL transportation for companies of all sizes and ...

Penhall

Operations Manager (Full-Time)

Portland, OR · On-site

Position Description The Operations Manage r is responsible for overseeing the day-to-day ... Customer Focus : Commitment to providing excellent service and resolving issues to meet customer ...

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Showing results 1-20

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Warren, OR

Customer Service Operations Manager information

See Warren, OR salary details

$48.8K

$135.7K

$148.7K

How much do customer service operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service operations manager in Warren, OR is $135,735.00, according to ZipRecruiter salary data. Most workers in this role earn between $147,100.00 and $147,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What cities near Warren, OR are hiring for Customer Service Operations Manager jobs?

Cities near Warren, OR with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Warren, OR as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $135,735 per year, or $65.3 per hour.

Operations Manager

CCL Label, Inc.

Portland, OR • On-site

Full-time

Posted 20 days ago

CCL Label rating

8.7

Company rating: 8.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

10th of 119 rated packaging manufacturers

Job description

Position Summary
The Operations Manager is responsible for the overall leadership, performance, and day-to-day operation of the Portland facility, a specialized manufacturer of premium wine and beverage labels. This position ensures a safe, efficient, and customer-focused operation that consistently meets production, quality, delivery, and financial objectives.
The Operations Manager oversees all manufacturing activities, staffing, scheduling, employee relations, timekeeping administration, and continuous improvement initiatives. The role works closely with Customer Service, Sales, Quality, Finance, Human Resources, and Maintenance to ensure operational excellence and exceptional customer satisfaction.
Essential Duties and Responsibilities
Key Performance Indicators (KPIs)
  • Safety performance
  • On-time delivery
  • Productivity/OEE
  • Labor efficiency
  • Quality metrics and waste reduction
  • Employee retention and engagement
  • Attendance and timekeeping accuracy
  • Budget and cost-control performance

Operations Leadership
  • Direct and oversee all production activities, including printing, finishing, shipping, and related support functions.
  • Ensure production schedules are met while maintaining quality, efficiency, and customer delivery requirements.
  • Monitor and improve productivity, scrap, downtime, quality, and overall operational performance.
  • Develop and implement plans to improve operational efficiency and profitability.
  • Participate in capacity planning and resource allocation to support future business growth.
  • Lead daily production meetings and communicate operational priorities to employees.

Financial & Business Management
  • Assist with budgeting, forecasting, and cost-control initiatives.
  • Monitor labor, material, and operational expenses.
  • Review operational reports and implement corrective actions as needed.
  • Support management in achieving plant profitability goals.

Employee Leadership & Relations
  • Supervise, coach, develop, and motivate approximately 20 employees.
  • Conduct hiring, onboarding, training, performance evaluations, and employee development activities.
  • Address employee concerns promptly and professionally while fostering a positive workplace culture.
  • Partner with Human Resources regarding employee relations matters, corrective action, investigations, attendance concerns, leaves of absence, and policy interpretation.
  • Promote employee engagement, accountability, teamwork, and continuous improvement.

Timekeeping & Workforce Administration
  • Review and approve employee timecards for accuracy and payroll processing.
  • Monitor attendance, overtime, meal and rest period compliance, and scheduling practices.
  • Ensure appropriate documentation of attendance issues, schedule changes, and employee records.
  • Coordinate staffing levels to meet operational demands while controlling labor costs.
  • Maintain compliance with all applicable wage and hour regulations.

Quality & Customer Satisfaction
  • Ensure all products meet customer specifications and CCL quality standards.
  • Support continuous improvement efforts to reduce waste, improve consistency, and increase customer satisfaction.
  • Participate in customer reviews, corrective actions, and process improvement initiatives as needed.

Safety & Compliance
  • Maintain a safe workplace and ensure compliance with all OSHA, environmental, and company safety requirements.
  • Promote safety awareness and employee participation in safety programs.
  • Participate in incident investigations and implementation of corrective actions.
  • Ensure compliance with all company policies, GMP requirements, and applicable federal, state, and local regulations.

Required Skills and Abilities
  • Strong leadership and employee development skills.
  • Excellent communication and interpersonal abilities.
  • Experience managing employee relations issues in a manufacturing environment.
  • Knowledge of timekeeping, payroll practices, attendance management, and wage and hour compliance.
  • Strong analytical, organizational, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced manufacturing environment.
  • Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Experience using manufacturing, production planning, or ERP systems.
  • Ability to effectively communicate with employees, customers, vendors, and all levels of management.

Education and Experience
  • Bachelor's degree in Business, Manufacturing, Operations Management, or related field preferred.
  • Minimum of 5 years of manufacturing leadership experience.
  • Previous supervisory experience managing hourly manufacturing employees required.
  • Printing, label manufacturing, packaging, or related industry experience strongly preferred.
  • Experience in wine, beverage, or premium consumer packaging markets is a plus.

Physical Requirements
  • Ability to move throughout a manufacturing environment on a daily basis.
  • Prolonged periods of standing, walking, and occasional lifting of up to 25 pounds.
  • Ability to work in an environment with moving machinery, production equipment, and varying noise levels

CCL Ind. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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