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Customer Service Operations Manager Jobs in Forest Grove, OR

CCL Label, Inc.

Operations Manager

Portland, OR · On-site

The Operations Manager oversees all manufacturing activities, staffing, scheduling, employee ... The role works closely with Customer Service, Sales, Quality, Finance, Human Resources, and ...

Williams-Sonoma

Operations Manager

Portland, OR · On-site

... customer service, production planning, assembly, finishing and packaging of top-quality lighting ... Overview of the Operations Manager role As an Operations Manager, you will lead a team of hourly ...

New

Rejuvenation

Operations Manager

Portland, OR

... customer service, production planning, assembly, finishing and packaging of top-quality lighting ... Overview of the Operations Manager role As an Operations Manager, you will lead a team of hourly ...

New

Schneider

Operations Manager

Portland, OR

Operations Manager Work model:On-Site Location:Portland, OR, USA Shift:First shift Job level ... Collaborate with other Schneider teams to develop solutions that meet customers needs. * Review ...

Aston Carter

Operations Manager

Mcminnville, OR · On-site

$105K - $180K/yr

Senior Operations Manager Lead daily manufacturing operations across multiple value streams to ... Partner with Quality, Engineering, Supply Chain, Maintenance, HR, Customer Service, and Safety to ...

Aston Carter

Operations Manager

Mcminnville, OR

$105K - $180K/yr

Senior Operations Manager Lead daily manufacturing operations across multiple value streams to ... Partner with Quality, Engineering, Supply Chain, Maintenance, HR, Customer Service, and Safety to ...

GiftTree

Operations Manager

Vancouver, WA

$90K - $115K/yr

As our Operations Manager, you are the conductor of our fulfillment engine. You will oversee the ... You live in your CRM and ERP. You use KPIs to identify bottlenecks before they become backlogs.

Ulta Beauty, Inc.

Operations Manager

Mcminnville, OR

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty

Operations Manager

Mcminnville, OR · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

QXO

Operations Manager

Tigard, OR · On-site

... in-class customer experience. QXO is North America's largest distributor and installer of ... Manager to uphold the highest safety standards, supervising protocols reporting, and operational ...

Airgas

Area Operations Manager

Vancouver, WA · On-site

$97.75 - $132.25/hr

R10096312R10096312 Area Operations Manager (Open)Location:Vancouver, WA (Admin) - Management## How ... Coordinates with other departments to ensure seamless follow through customer service requirements ...

Ulta Beauty, Inc.

Operations Manager

Mcminnville, OR

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Forest Grove, OR

Customer Service Operations Manager information

See Forest Grove, OR salary details

$47.1K

$130.9K

$143.5K

How much do customer service operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service operations manager in Forest Grove, OR is $130,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,900.00 and $141,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What cities near Forest Grove, OR are hiring for Customer Service Operations Manager jobs?

Cities near Forest Grove, OR with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you

Operations Manager

SECURITY INDUSTRY SPECIALISTS INC

Hillsboro, OR

$90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Security Industry Specialists rating

7.9

Company rating: 7.9 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

17th of 116 rated security

Job description

About the role:

The Operations Manager is responsible for reducing risk, responding to incidents, and limiting exposure to liability within the client Global Safety & Security operations.  The Operations Manager will partner with the client Global Safety & Security Management team to develop, implement and manage physical security, safety, executive protection, special events, investigations and risk management programs that align with the client culture, values and policies. The Operations Manager reports directly to the Director of Operations.
 

In this role, your responsibilities will be:

•    Design, develop, implement, and manage physical security operations for the client including post orders, standards, policies, and procedures
•    Maintain close coordination, planning, communication and regular direct liaison with the client Global Safety & Security management team and SIS Executive team around all aspects of physical security, safety, executive protection, special events, investigations and risk management programs
•    Manage operations at local client campus including budget management, performance metrics and contract management
•    Responsible for identifying areas of program improvement, expansions of service, customer service improvements and other evolutionary changes
•    Create measurable reporting process to include alarm monitoring, incident response, tracking and reporting of performance metrics and other service areas
•    Respond in a timely manner to emergent events, issues, staffing deficiencies, and client requests
•    Perform other related duties as required

As a candidate you must have:

•    Bachelor’s degree in criminal justice, emergency management, business management, or related discipline or equivalent
•    Five plus years experience in safety and security management or supervision, law enforcement or military, or security control room supervision
•    ASIS Certified Protection Professional (CPP) and/or Physical Security Professional (PSP) 
•    Proficient in PC and iOS hardware and software, including word processing, data analysis, Lenel, Salesforce
•    Complete and maintain state guard certification as prescribed by presiding state law, as well as all client requested certification; all documentation and fees are the responsibility of the employee unless otherwise noted
•    Must be a dependable team player with business maturity and enthusiasm with the ability to deliver high level of customer service
•    Have flexibility to work any shifts on any day of the week (Mon-Sun) and willingness to assist the team when needed
 

We offer:

•    $90,000.00 per year
•    Health, Dental, Vision, and 401k for eligible employees
•    Paid Time Off including Sick/Safe Time
•    A dynamic and challenging work environment with opportunity for growth

Security Agency #0352

Security Industry Specialists, Inc. is an Equal Opportunity Employer

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