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Customer Service Operations Manager Jobs in Spring, TX

EōS Fitness

Operations Manager

Spring, TX · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

G & H Trash Valet

Operations Manager

Spring, TX · On-site

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... quality service standards. You will also oversee staffing, property maintenance, and customer ...

G & H Trash Valet

Operations Manager

Pasadena, TX · On-site

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... quality service standards. You will also oversee staffing, property maintenance, and customer ...

Crunch Fitness

Operations Manager

Humble, TX · On-site

The ideal candidate combines strong leadership skills with a passion for health, wellness, and customer service. Key Responsibilities Operational Management * Oversee day-to-day gym/studio operations ...

Crunch Fitness

Operations Manager

Humble, TX · On-site

$33K - $50K/yr

The ideal candidate combines strong leadership skills with a passion for health, wellness, and customer service. Key Responsibilities Operational Management * Oversee day-to-day gym/studio operations ...

Palmer Logistics

Operations Manager

Baytown, TX · On-site

Promote a culture focused on safety, accountability, quality, and customer service. * Drive ... Experience managing operational budgets and P&L performance. * Knowledge of warehouse management ...

Crunch Fitness

Operations Manager

Humble, TX

The ideal candidate combines strong leadership skills with a passion for health, wellness, and customer service.Key ResponsibilitiesOperational Management Oversee day-to-day gym/studio operations to ...

Crunch Fitness

Operations Manager

Humble, TX

$33K - $50K/yr

The ideal candidate combines strong leadership skills with a passion for health, wellness, and customer service.Key ResponsibilitiesOperational Management Oversee day-to-day gym/studio operations to ...

JLL

Operations Manager

Houston, TX · On-site

Operations Manager / Chief Engineer - Mobile Technical Services Reports To: Regional Operations Director Summary of The Mobile Technical Services - Operations Manager / Chief Engineer has the overall ...

Range And Roots LLC

Sales Operations Manager

Houston, TX · On-site

$40K - $60K/yr

Sales Operations Manager / Sales and Operations Specialist (Epoxy Flooring) Position Type ... A strong commitment to delivering excellent customer service. * Exceptional written and verbal ...

iFLY Indoor Skydiving

Operations Manager

Houston, TX · On-site

$60K/yr

As the Operations Manager, you will lead and inspire the team of instructors, customer service reps and STEM educators, ensure the tunnel is fully staffed at all times, enforce the highest standards ...

Range And Roots LLC

Sales Operations Manager

Houston, TX · On-site

$40K - $60K/yr

Sales Operations Manager / Sales and Operations Specialist (Epoxy Flooring) Position Type ... A strong commitment to delivering excellent customer service. * Exceptional written and verbal ...

iFLY

Operations Manager

Houston, TX · On-site

$60K/yr

As the Operations Manager, you will lead and inspire the team of instructors, customer service reps and STEM educators, ensure the tunnel is fully staffed at all times, enforce the highest standards ...

Vego Garden

Operations Manager

Tomball, TX · On-site

Coordinate closely with Customer Service, Supply Chain, Logistics, Quality, Product, and IT to ... Experience building and managing operational KPIs and dashboards. * Experience with ERP and WMS ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Spring, TX

Customer Service Operations Manager information

See Spring, TX salary details

$39.6K

$110.1K

$120.6K

How much do customer service operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service operations manager in Spring, TX is $110,059.00, according to ZipRecruiter salary data. Most workers in this role earn between $119,200.00 and $119,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What cities near Spring, TX are hiring for Customer Service Operations Manager jobs? Cities near Spring, TX with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $110,059 per year, or $52.9 per hour.

Operations Manager

EōS Fitness

Spring, TX • On-site

$65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

EōS Fitness rating

6.0

Company rating: 6.0 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

42nd of 63 rated gym and leisure clubs

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym. Beyond greeting and directing members, guests, and team members upon entry, they serve as representatives of our gym's commitment to exceptional service. The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting on gym functionality and cleanliness, partnering with the sales, fitness, facilities, and marketing team to improve overall gym performance and upholding brand standards. Our Operations Manager remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.
Position Purpose: Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
  • Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
  • Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
  • Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
  • Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
  • Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
  • Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
  • Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
  • Partners with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
  • Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
  • In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Qualifications:
  • 2-3 years of operations management experience
  • Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
  • 3-4 years of customer service experience
  • Prior experience or strong interest in the fitness industry is a plus
  • Excellent relationship building and influencing skills with people at all levels and in all functions.
  • Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
  • Excellent MS Office skills
  • And, of course, someone who embraces our Core Values!

Requirements:
  • Must successfully pass background check.
  • CPR certification required within 30 days of hire.
  • The Operations Manager must be intimately knowledgeable and up to date on all current company policies and SOP's to ensure the adherence to such policies and standard operating procedures
  • Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
  • Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from data base or email system.
  • Ability to bend routinely and repetitively to lift more than 40 lbs.

Salary Pay Range
$65,000-$65,000 USD
Benefits and Perks:
  • A highly energetic and collaborative team.
  • A management team that cares about your professional development.
  • Free membership for you and plus one family member.
  • Discounted Personal Training, and merchandise - including supplements.
  • Employee referral program.
  • Daily Pay offered - access your funds before payday.
  • Competitive pay plus vacation, holiday, and sick pay.*
  • Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
  • 401(k) + Company matching!*
  • Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at recruitinghelpline@eosfitness.com or by calling 949.309.4182. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.

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