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Customer Service Operations Manager Jobs in Forney, TX

SSA Group

Food Service Operations Manager

Dallas, TX · On-site

$60K - $65K/yr

Food Service Operations Manager Reports to: General Manager Responsibilities ... Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our ...

Insperity

Airport Operations Manager DFW Airport

Dallas, TX · On-site

$80K - $85K/yr

We're counting on you to maximize terminal and customer service performance by providing proactive ... Airport Service Operations Manager 's Responsibilities * Act as a primary point of contact for all ...

Burlington

Operations/Service Manager III

Irving, TX

$22.60 - $30.15/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

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Customer Service Operations Manager information

See Forney, TX salary details

$40.1K

$111.4K

$122.1K

How much do customer service operations manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for customer service operations manager in Forney, TX is $111,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,700.00 and $120,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They develop policies, analyze performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong leadership, communication skills, and experience in customer service are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $110,000 annually, depending on experience, location, and company size. Factors such as industry certifications, leadership skills, and familiarity with customer service tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, certifications, and the complexity of operations managed.
What cities near Forney, TX are hiring for Customer Service Operations Manager jobs? Cities near Forney, TX with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Forney, TX as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $111,416 per year, or $53.6 per hour.

Service Operations Manager

Albertsons

Grand Prairie, TX

Full-time

Medical, Dental, Retirement, PTO

Posted 14 days ago

Albertsons rating

5.9

Company rating: 5.9 out of 10

Based on 1,150 frontline employees who took The Breakroom Quiz

61st of 121 rated grocery stores

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

The Service Operations Manager is responsible for directing and coordinating all front-end operations, customer service functions, and administrative processes within the store. This position ensures exceptional customer experiences, operational efficiency, compliance with company policies, and achievement of sales, labor, and profitability goals. The Service Operations Manager leads front-end teams and administrative personnel while supporting overall store performance and execution.

Key Responsibilities Leadership & Team Development
  • Recruit, train, coach, and develop front-end and service operations associates.
  • Provide ongoing performance feedback, recognition, and corrective action when appropriate.
  • Foster a culture of accountability, teamwork, inclusion, and customer service excellence.
  • Promote associate engagement and retention through effective leadership.
  • Support succession planning and leadership development initiatives.
Customer Experience
  • Ensure exceptional customer service standards are consistently delivered.
  • Resolve customer concerns, complaints, and service issues promptly and professionally.
  • Promote a customer-first culture throughout the front end and customer service areas.
  • Monitor customer service metrics and implement improvement plans as needed.
  • Create a positive and welcoming shopping experience for all customers.
Front-End Operations
  • Direct daily front-end operations, including checkout lanes, self-checkout, customer service desk, and related functions.
  • Ensure proper staffing levels to meet customer demand and productivity goals.
  • Monitor transaction accuracy, cash handling, and customer flow.
  • Ensure adherence to company operating procedures and service standards.
  • Support efficient execution of front-end processes and initiatives.
Administrative Operations
  • Oversee administrative functions including cash office operations, scheduling support, reporting, and record retention.
  • Ensure accuracy and compliance in cash management procedures.
  • Maintain required operational documentation and reporting.
  • Support payroll, workforce management, and administrative processes as assigned.
  • Ensure compliance with company policies and procedures regarding financial controls.
Financial Management
  • Manage labor expenses and staffing productivity within assigned areas.
  • Monitor front-end performance metrics and operational results.
  • Support achievement of store sales and profitability goals.
  • Assist in controlling shortages, cash variances, and operational expenses.
  • Identify opportunities to improve efficiency and customer service performance.
Safety, Compliance & Asset Protection
  • Maintain a safe environment for customers and associates.
  • Ensure compliance with company policies, operational standards, and regulatory requirements.
  • Support asset protection initiatives and shrink reduction programs.
  • Investigate and address operational and compliance concerns promptly.
  • Ensure confidential information is handled appropriately.
Store Support & Operations
  • Collaborate with store leadership and department managers to ensure operational excellence.
  • Support execution of company programs, initiatives, and promotional events.
  • Assist with store opening, closing, and manager-on-duty responsibilities.
  • Serve as a member of the store leadership team and support total store operations.
  • Assume additional leadership responsibilities as assigned.
Knowledge, Skills & Abilities
  • Strong leadership and team development skills.
  • Excellent customer service and communication abilities.
  • Knowledge of retail operations, front-end management, cash handling, and labor planning.
  • Ability to analyze operational reports and performance metrics.
  • Strong organizational, administrative, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office, workforce management systems, and retail technologies.
  • Ability to maintain confidentiality and exercise sound judgment.

We also provide a variety of benefits including:

  • Competitive wages paid weekly
· Access to up to 50% of your earned wages before payday, via our partnership with Stream
  • Associate discounts
  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
  • Leaders invested in your training, career growth and development
  • An inclusive work environment with talented colleagues who reflect the communities we serve


Our Values – Click below to view video: ACI Values

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