Customer Service Operations Manager Jobs in Rockwall, TX

Why choose us? 

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Deli Department Manager, where fresh food, customer service, and operational excellence come together. 

At Albertsons Companies, we are looking for team-focused managers who are passionate about food quality, people, and performance. As a Deli Department Manager, you will oversee daily deli operations, drive sales, and ensure high standards for food safety, merchandising, and service. This role offers a fastpaced, handson environment where your team-building skills and attention to detail directly impact customer satisfaction and department success. 

Bring your flavor  

Building the future of food and wellbeing starts with fresh, delicious food and great service. Bring your passion for food preparation, merchandising, and team leadership to a role where you set the standard for quality, support your associates, and deliver a deli experience customers can trust and enjoy every day. 

Main responsibilities: 

• Oversee daily operations of the Deli Department with a strong focus on customer service, food quality, and department readiness  

• Create a fast, friendly, customerfirst environment and resolve customer questions, concerns, and special requests  

• Execute merchandising plans, planograms, promotional sets, and seasonal programs  

• Oversee preparation, slicing, cooking, packaging, and merchandising of deli items following company recipes and standards  

• Maintain full, fresh, and visually appealing service case, grabandgo, and hot case displays  

• Manage ordering, inventory, shrink, production logs, and waste reporting  

• Build and manage schedules aligned with sales volume and labor targets  

• Hire, train, coach, and develop deli associates while promoting teamwork and accountability  

• Ensure strict compliance with food safety, sanitation, temperature controls, and regulatory requirements 

We are looking for candidates who possess the following: 

Soft skills: 

• Strong customerservice mindset with a passion for food quality 

• Effective leadership, coaching, and communication skills 

• Strong organization, time management, and problemsolving abilities 

• Ability to lead in a fastpaced, highvolume environment 

Competencies: 

• Deli production, food handling, and merchandising execution 

• Labor planning, scheduling, and performance management 

• Inventory management, ordering, and shrink control 

• Food safety, sanitation, and compliance oversight 

Knowledge: 

• Food safety standards, sanitation practices, and equipment operation 

• Deli preparation techniques and merchandising standards 

• Store systems, ordering platforms, and basic computer applications 

Abilities: 

• Ability to review sales, labor, and shrink data to support planning and prioritization 

• Ability to train, coach, and develop associates 

• Ability to lift up to 50 lbs. and work in hot and cold temperature environments 

• Ability to safely operate slicers, ovens, knives, scales, and cleaning tools 

• Travel requirements: None 

• Other requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company policies, food safety standards, and the Code of Business Conduct 

We also provide a variety of benefits including: 

• Competitive wages paid weekly 

• Associate discounts 

• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) 

• Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits 

• Leaders invested in your training, career growth and development 

• An inclusive work environment with talented colleagues who reflect the communities we serve 

Our Values - Click below to view video:   ACI Values 

A copy of the full job description can be made available to you.