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Customer Service Operations Manager Jobs in Madison, NJ

CORT

Operations Manager

North Bergen, NJ · On-site

$85K - $95K/yr

The Operations Manager is responsible for overseeing all aspects of warehouse and transportation ... Provides real-time support to service centers, delivery team, and customers. May conduct delivery ...

Wylander

Operations Manager

Brooklyn, NY

$140K/yr

Foster a culture of accountability, teamwork, continuous improvement, and exceptional customer service throughout the organization. Operations Manager Requirements: * 5+ years of management ...

Wylander

Operations Manager

Brooklyn, NY

$140K/yr

Foster a culture of accountability, teamwork, continuous improvement, and exceptional customer service throughout the organization. Operations Manager Requirements: * 5+ years of management ...

Heihotels

Operations Manager

New York, NY · On-site

No Overview The Operations Manager is responsible for supporting the daily operation of the hotel ... Review guest feedback, service recovery reports, and customer satisfaction metrics and take action ...

HEI Hotels and Resorts

Operations Manager

Manhattan, NY · On-site

No Overview The Operations Manager is responsible for supporting the daily operation of the hotel ... Review guest feedback, service recovery reports, and customer satisfaction metrics and take action ...

dimex

Operations Manager

South Hackensack, NJ

As an Operations Manager, you will be responsible for managing and coordinating daily activities ... Collaborates with Purchasing, Customer Service, Sales, Warehouse, and other departments to ...

dimex

Operations Manager

South Hackensack, NJ · On-site

As an Operations Manager, you will be responsible for managing and coordinating daily activities ... Collaborates with Purchasing, Customer Service, Sales, Warehouse, and other departments to ...

Hawke & Co

OPERATIONS MANAGER

Manhattan, NY

Operations Manager Hawke & Co. - New York Garment Center About Hawke & Co. Founded in 1958, Hawke ... Coordinate with sales, product development, sourcing, logistics, customer service, and finance.

CORT

Operations Manager

North Bergen, NJ

$85K - $95K/yr

The Operations Manager is responsible for overseeing all aspects of warehouse and transportation ... Provides real-time support to service centers, delivery team, and customers. May conduct delivery ...

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Customer Service Operations Manager information

See Madison, NJ salary details

$45.9K

$127.5K

$139.7K

How much do customer service operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service operations manager in Madison, NJ is $127,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,100.00 and $138,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Madison, NJ are hiring for Customer Service Operations Manager jobs?

Cities near Madison, NJ with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Madison, NJ as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $127,485 per year, or $61.3 per hour.

Operations Manager

CORT

North Bergen, NJ • On-site

$85K - $95K/yr

Full-time

Posted 5 days ago

CORT rating

7.0

Company rating: 7.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

27th of 62 rated furniture retailers

Job description

Overview

CORT Furniture Rental is hiring a full-time Operations Manager in North Bergen,NJ. The Operations Manager is responsible for overseeing all aspects of warehouse and transportation operations within the district. This includes managing daily workflows, ensuring compliance with safety and regulatory standards, optimizing labor and delivery schedules, and driving operational efficiency. The Operations Manager leads warehouse and delivery teams, manages inventory and fleet assets, and ensures alignment with company goals.

This is an onsite position performed from the CORT distribution center.

Salary: $85,000 /$95,000 year depending on experience.

Schedule: Monday-Friday, 7:30AM-4:00PM. Saturdays may be required.


Responsibilities

  • Daily Operational Planning: Plans and adjusts daily workload for warehouse and delivery teams to meet business demands, audits, cycle counts, and safety compliance.
  • Routing, Scheduling & Dispatching: Schedules deliveries and labor hours, maintains availability, and routes trucks efficiently. Provides real-time support to service centers, delivery team, and customers. May conduct delivery pre-calls to customers. Follows up on any issues with deliveries or pickups. Ensures compliance with routing software and delivery KPIs.
  • Team Leadership: Coaches, trains, and motivates staff; manages performance and fosters a culture of accountability and continuous improvement.
  • Interviewing and Onboarding: Participates in the recruitment, onboarding, and training of warehouse and delivery personnel. Provides ongoing coaching and performance feedback to support employee development and operational excellence.
  • Inventory and Asset Management: Oversees inventory accuracy, cycle counts, and movement of goods; ensures compliance with Days in Location goals.
  • Fleet and Equipment Oversight: Ensures vehicle inspections, maintenance, and DOT compliance; manages warehouse equipment and safety gear. Coordinates with third-party vendors for transportation or equipment servicing.
  • Budgeting, Forecasting and Cost Control: Manage and forecast warehouse and payroll costs to ensure alignment with district financial goals. Monitor daily expenditures, analyze cost trends, and implement strategies to meet or exceed monthly EBIT forecasts. Proactively plan and collaborate with leadership to
    maintain budget discipline and drive operational efficiency.
  • Safety and Compliance: Leads safety initiatives, conducts audits, and ensures adherence to TMS and DOT standards.
  • Customer Service and Issue Resolution: Acts as escalation point for customer issues; collaborates with internal teams to ensure satisfaction.
  • Administrative Duties: Manages paperwork, payroll, and reporting; uses tools to track KPIs and support decision-making.
  • Project Management: Leads warehouse improvement projects, including layout optimization, rack planning, and inventory reorganization.
  • Cross-Functional Collaboration: Interfaces with sales, asset management, and customer service teams to align operational goals.
  • Other duties as assigned.

Qualifications

  • High School Diploma or GED equivalent; college degree preferred
  • 3-5 years of experience in warehouse or distribution management
  • Strong understanding of logistrics, safety, and compliance standards
  • Physically able and willing to move furniture indoors, outdoors, up or down stairs and in all weather conditions; ability to lift 100+ pounds with a partner

What CORT employees say

Pay

Benefits

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