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Customer Service Operations Manager Jobs in Madison, NJ

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Service Operations Manager

Manhattan, NY · Remote

Service Operations Manager Department:Service Delivery Reports To:CEO Location:Remote, Global Term: Permanent Full-Time Benefits: Remote Work, Certifications and Training Program. Unlimited Time Off ...

Thrive

Manager, Service Operations

New York, NY · On-site

$90K - $120K/yr

Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen ... In partnership with the Director, Managed Services, this role drives operational excellence ...

Thrive

Manager, Service Operations

New York, NY · On-site

$90K - $120K/yr

Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen ... In partnership with the Director, Managed Services, this role drives operational excellence ...

Hertz

Customer Operations Manager

Newark, NJ · On-site

$62K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

RimePro Inc

Operations Manager

New York, NY

$90K - $150K/yr

... service technicians and is responsible for daily operations, technical oversight, customer ... Manage and support a team of service technicians in the field * Provide technical guidance ...

Fora Financial

Customer Service Manager

New York, NY · On-site

$75K - $95K/yr

In this role, you will be responsible for overseeing daily customer service operations, developing ... Manage adherence to customer service policies, procedures, and best practices * Handle, track, and ...

Fora Financial

Customer Service Manager

New York, NY

$75K - $95K/yr

In this role, you will be responsible for overseeing daily customer service operations, developing ... Manage adherence to customer service policies, procedures, and best practices * Handle, track, and ...

SBM Management

Operations Manager

Rahway, NJ

$80K - $90K/yr

Operations Manager- MIT Manager in Training (MIT) Position- Operations Manager Are you an ... Exceptional Customer Service: Drive customer advocacy by delivering outstanding service and ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Madison, NJ

Customer Service Operations Manager information

See Madison, NJ salary details

$45.9K

$127.5K

$139.7K

How much do customer service operations manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer service operations manager in Madison, NJ is $127,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,100.00 and $138,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They develop policies, analyze performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong leadership, communication skills, and experience in customer service are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $110,000 annually, depending on experience, location, and company size. Factors such as industry certifications, leadership skills, and familiarity with customer service tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, certifications, and the complexity of operations managed.
What cities near Madison, NJ are hiring for Customer Service Operations Manager jobs? Cities near Madison, NJ with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Madison, NJ as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, 2% Contract, and 2% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $127,485 per year, or $61.3 per hour.

Service Operations Manager

Butler Recruitment Group

Cranford, NJ

$90K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Commercial HVAC Service Operations Manager

Job Type: Full-Time (In-office)

Location: Cranford, NJ

Schedule: Monday – Friday, 7:30 AM – 4:30 PM

Compensation: $90,000 – $125,000 annually (Salaried) + Performance-based bonus

Benefits: Health, Dental, Vision, 401K, PTO

Position Overview

We are seeking an experienced Commercial HVAC Service Operations Manager to lead our service department. The ideal candidate must have a strong commercial or industrial HVAC background and exceptional communication skills. You will be responsible for supervising field teams, building strong customer relationships, and managing vendor interactions to ensure efficient, high-quality service.

Minimum Qualifications

  • 10+ years of experience in the commercial/industrial HVAC industry.
  • 3+ years of experience in a management or supervisory role.
  • Exceptional leadership, customer service, and vendor management skills.

Key Responsibilities

Team Leadership & Daily Operations

  • Manage, train, and support service technicians, dispatchers, and administrative staff.
  • Oversee scheduling, dispatching, and workload distribution to ensure safe, on-time job completion.
  • On-Call: Participate in a manager on-call rotation (one week/month) to handle emergency dispatching.

Customer Relations & Strategic Growth

  • Act as the primary contact for escalated concerns and conduct site visits to build client relationships.
  • Assist with service quotes, proposals, and recommendations for repairs or upgrades.
  • Collaborate with management to identify growth opportunities and track contract renewals.

Financial & Resource Management

  • Approve invoices, timesheets, and purchase orders, ensuring accurate billing and cost control.
  • Submit completed jobs to invoicing within two (2) business days and follow up on warranty credits.
  • Oversee inventory (tools, vehicles, truck stock) and coordinate with vendors for the best pricing.

Technical Quality, Safety & Compliance

  • Provide technical troubleshooting support for complex HVAC issues and review job closeouts.
  • Enforce OSHA safety policies, conduct quarterly safety meetings, and ensure code compliance.
  • Track KPIs, maintain accurate service records, and oversee preventive maintenance schedules.