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Customer Service Operations Manager Jobs in Madison, NJ

Sandream Specialties

Operations Manager

Fairfield, NJ · On-site

Highly motivated and experienced Operations Manager leading our warehouse operations, customer service, and EHSS functions. The ideal candidate will have a proven track record of success in managing ...

CVS Health

Operations Manager

Paterson, NJ · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

New York, NY · On-site

$22 - $36/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Hackensack, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

East Rutherford, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

New York, NY · On-site

$22 - $36/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

West Orange, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Fort Lee, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Livingston, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

River Edge, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Spgi

Manager II, IT Service Operations

New York, NY · Hybrid

Minimum 12 years of experience in Application Support, Production Operations, or Service Management ... We're committed to a more equitable future and to helping our customers find new, sustainable ways ...

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Showing results 21-40

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Madison, NJ

Customer Service Operations Manager information

See Madison, NJ salary details

$45.9K

$127.5K

$139.7K

How much do customer service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service operations manager in Madison, NJ is $127,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,100.00 and $138,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What cities near Madison, NJ are hiring for Customer Service Operations Manager jobs? Cities near Madison, NJ with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Madison, NJ as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $127,485 per year, or $61.3 per hour.

Operations Manager- Service/Repair (Manhattan)

TK Elevator

Manhattan, NY • On-site

$198K - $242K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

TK Elevator rating

8.2

Company rating: 8.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

129th of 487 rated machine equipment manufacturers

Job description

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Who we are
With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world's leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company's most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE - move beyond.
What we expect
The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Manhattan, NY.
Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.
ESSENTIAL JOB FUNCTIONS:
  • Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
  • Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
  • Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
  • Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
  • Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
  • Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
  • Works with Branch Manager and service and repair Sales Managers to address customers' needs. Communicates daily with customers that have down cars.
  • Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
  • Maintains strong familiarity of company products by attending company training classes & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
  • Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.

Who we are looking for
EDUCATION & EXPERIENCE:
  • Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
  • Requires a valid driver's license and a satisfactory Motor Vehicles Report.
  • Thorough knowledge of the elevator industry and general management methods within the elevator industry
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables

What we offer
Salary range: $198,000- $242,000. The role offers a car allowance or company vehicle, fuel card, and annual incentive program.
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
  • Medical, dental, and vision coverage
  • Flexible spending accounts (FSA)
  • Health savings account (HSA)
  • Supplemental medical plans
  • Company-paid short- and long-term disability insurance
  • Company-paid basic life insurance and AD&D
  • Optional life and AD&D coverage
  • Optional spouse and dependent life insurance
  • Identity theft monitoring
  • Pet insurance
  • Company-paid Employee Assistance Program (EAP)
  • Tuition reimbursement
  • 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:
  • 15 days of vacation per year
  • 11 paid holidays each calendar year (10 fixed, 1 floating)
  • Paid sick leave, per company policy
  • Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
Additional information
TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.
Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.
Contact
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
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