ZipRecruiter

Log In

1

Customer Service Operations Manager Jobs in Washington

Hertz

Customer Operations Manager

Hanover, MD · On-site

$132K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Burlington

Operations/Service Manager II

Forestville, MD

$24.15 - $33.35/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Sila Services

Operations Manager

Beltsville, MD

Operations Manager Sila Heating & Air Conditioning \u007C Beltsville, MD Lead the Field. Develop ... Ensure consistent execution of customer service, jobsite, vehicle, and documentation standards.

Colonial Parking Inc

OPERATIONS MANAGER

Washington, DC · On-site

OPERATIONS MANAGER Location: Virginia and Washington, DC Employment Status: Full-Time Work ... customers, vendors, service providers, contractors, and other external business partners associated ...

Sila Services

Operations Manager

Beltsville, MD · On-site

$100K - $130K/yr

Operations Manager Sila Heating & Air Conditioning | Beltsville, MD Lead the Field. Develop the ... Ensure consistent execution of customer service, jobsite, vehicle, and documentation standards.

Sila Services

Operations Manager

Beltsville, MD

$100K - $130K/yr

Operations Manager Sila Heating & Air Conditioning | Beltsville, MD Lead the Field. Develop the ... Ensure consistent execution of customer service, jobsite, vehicle, and documentation standards.

Inlandgroup

Operations Manager - IAD

Dulles, VA · On-site

Operations Manager - IAD (Washington Dulles International Airport) $75,000 - $85,000 Inland Deicing ... A broad range of airline operational experience including but not limited to customer service ...

next page

Showing results 1-20

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Washington

Customer Service Operations Manager information

See Washington salary details

$50.4K

$140.1K

$153.5K

How much do customer service operations manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer service operations manager in Washington is $140,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $151,800.00 and $151,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Washington?

The most popular types of Customer Service Operations jobs in Washington are:

What cities in Washington are hiring for Customer Service Operations Manager jobs?

Cities in Washington with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Temporary, and 7% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $140,077 per year, or $67.3 per hour.

Service Operations Manager

Titan Mechanical and Plumbing

Manassas Park, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Service Operations Manager - Commercial & Multifamily HVAC and Plumbing
Job Description
Titan Mechanical & Plumbing, Inc is currently looking for a Service Operations Manager to lead our growing Service Division. This position is responsible for leading the daily operations, growth, and profitability of the commercial and multifamily HVAC and plumbing service division. This role directs and oversees field technicians, dispatch, supervisors, and support staff to ensure exceptional customer service, operational efficiency, safety compliance, and strong financial performance.
Responsibilities
  • Hire, lead and develop technicians, dispatchers, supervisors, and support staff
  • Oversee daily service operations for commercial and multifamily clients
  • Ensure fast, high-quality response to service calls, maintenance, repairs, and emergencies
  • Coordinate with Sales Team on accuracy of proposals and maintenance agreements
  • Supports ongoing construction operations and internal customers
  • Build strong relationships with property managers, facility managers, and ownership groups
  • Develop and forecast labor requirements for service operations
  • Drive revenue growth, gross margin, productivity, and recurring preventative maintenance agreements
  • Develop and Improve processes, accountability, communication, and team performance
  • Maintain a strong safety culture and ensure compliance standards are met
  • Supervise and direct HVAC technicians to effectively perform equipment repair, start-up, and operation.
  • Supervise and direct Plumbing Service Technicians to effectively troubleshoot and solve complex customer issues.
  • Ensure tools, service vans, and uniforms are clean, well kept, and maintained.
  • Ensure vehicle & tool stock levels are optimal.
  • Solve technical problems beyond normal operations capabilities. Initiate, analyze, recommend, and communicate solutions to technicians and management.
  • Review reports.
  • Work in a safe manner daily and ensure that all safety measures are always taken.
  • Passion for teaching, learning, and sharing knowledge.
  • Moderate lifting.
  • Ability to self-schedule on occasion and work independently as required.
  • Drive company culture of quality, customer service and safety through-out work force

Qualifications
  • 10+ years of leadership experience in HVAC, plumbing, mechanical service, or related trades
  • Strong knowledge of commercial and multifamily service operations
  • Experience managing technicians and field service teams
  • Proven ability to lead people, solve problems, and drive performance
  • Experience with dispatch/service software
  • Experience with Service Titan platform a plus
  • Proficient with computers and able to learn company software.
  • Strong communication and customer relationship skills
  • Financial acumen with budgeting, labor management, and P&L accountability
  • Highly motivated to achieve goals and excellence.

Benefits
  • Competitive Salary
  • Health/Dental/Vision Insurance
  • Continuing Education assistance
  • 401(k) with 4% company match
  • Eligibility for a performance-based bonus tied to individual and company results

Apply