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Customer Service Operations Manager Jobs in Buckley, WA

Robert Half

Customer Service Manager

Tacoma, WA · On-site

$27 - $31/hr

We are looking for a Customer Service Manager to support service operations and deliver an outstanding experience for customers in Frederickson, Washington. This Long-term Contract position is ideal ...

ULINE

Operations Manager

Sumner, WA · On-site

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Tacoma, WA · On-site

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Sumner, WA · On-site

$96K - $160K/yr

Operations Manager Pay from $96,000 to $160,000 per year Washington Branch 3131 Hogum Bay Road NE ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

Glass Doctor

Operations Manager

Kent, WA · On-site

As Operations Manager you will work closely with our field manager, dispatcher, customer service professionals and inside sales, while accomplishing targeted financial results. We run our company ...

Riverstone Logistics

Operations Manager

Spanaway, WA · On-site

Customer Focus * Drive for Results * Ethics and Values * Problem Solving * Conflict Resolution ... Supporting the General Manager in the meeting and exceeding client service goals * Driving ...

Riverstone Logistics

Operations Manager

Spanaway, WA · On-site

Customer Focus * Drive for Results * Ethics and Values * Problem Solving * Conflict Resolution ... Supporting the General Manager in the meeting and exceeding client service goals * Driving ...

Riverstone Logistics

Operations Manager

Spanaway, WA · On-site

Customer Focus * Drive for Results * Ethics and Values * Problem Solving * Conflict Resolution ... Supporting the General Manager in the meeting and exceeding client service goals * Driving ...

Estes Express Lines

Operations Manager

Auburn, WA · On-site

$81K - $123K/yr

The Operations Manager reports directly to the management of a small to large size transportation ... The successful candidate will have strong leadership skills and customer service focus so if you ...

Estes Express Lines

Operations Manager

Auburn, WA · On-site

The Operations Manager reports directly to the management of a small to large size transportation ... The successful candidate will have strong leadership skills and customer service focus so if you ...

Estes Express Lines

Operations Manager

Auburn, WA · On-site

The Operations Manager reports directly to the management of a small to large size transportation ... The successful candidate will have strong leadership skills and customer service focus so if you ...

RED DOT CORPORATION

Operations Manager

Puyallup, WA · On-site

Operations Manager, Puyallup, Washington Summary Description: The Operations Manager is the General ... Make real-time staffing, line balancing, and prioritization decisions to protect customer ...

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Showing results 1-20

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Buckley, WA

Customer Service Operations Manager information

See Buckley, WA salary details

$50.2K

$139.4K

$152.7K

How much do customer service operations manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer service operations manager in Buckley, WA is $139,399.00, according to ZipRecruiter salary data. Most workers in this role earn between $151,000.00 and $151,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Buckley, WA are hiring for Customer Service Operations Manager jobs?

Cities near Buckley, WA with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Buckley, WA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $139,399 per year, or $67 per hour.

Retail Maintenance, Service Operations Manager - Commercial Only

Tacoma, WA • On-site

Ideal Services NW LLC
Facilities Support Services • 51 - 200 employees
Learn more about Ideal Services NW LLCexternal

$80K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

On-site position - Not remote
• Oversee 35+ field Techs and a team of 5 support staff
• Oversee dispatch staff for smooth and efficient work order flow, from scheduling to completion
o Ensure work order description is understood and
o Ensure the techs have proper training on procedures
o Ensure the right tech is sent to a job based on skill level
o Work to improve the skill level of the service techs
o Work to build the techs and staffs confidence, attitude
o Ensure techs have the proper
• Manage work order scheduling, with staff, to ensure ETAs are met.
• Oversee work order completions to meet client’s criteria
• Work with Account manager team to ensure our performance score card stays in the “A” rating
• Oversee that each work order is done on time, with quality and profitable
• Work with the Account Manager team on quotes and scheduling to keep the clients happy
• Oversee the warehouse staff and mechanic to ensure an efficient use of all resources
o Oversee the vehicle inventory and the proper operation
Work with the GM and owners to ensure the team works together as cohesive team
Must have "MINIMUM" 10+ years experience in the "Commercial Construction trades" and 5+ years experience in a Supervisory role
Looking for a leader that can:
• Work with, motivate and train the field staff to be their best.
• Ensure the techs have the necessary training on protocols and procedures.
• Ensure the techs are efficient and thorough in performing repairs and maintenance

Company Description

Ideal Services NW is the only Self-Performing, Facility Maintenance Providers in the Pacific Northwest that actively maintains over 500 locations in Electrical, Plumbing, and Handyman based work. We are driven by an entrepreneurial spirit of success and an understanding of technology that moves the business forward. Our goal is to be problem solvers first, innovative second, and to always be responsible for our decisions. The spirit of “Integrity First” drives our company’s owners. The prevailing sentiment of Ideal Services NW from its’ clients and peers nationwide is one of steadfast integrity.

We are looking for an Operations manager that understands the fast pace nature of Service, as well as the urgency needed to keep the customers happy