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Customer Service Operations Manager Jobs in Spokane, WA

CVS Health

Operations Manager

Spokane Valley, WA · On-site

$22.13 - $36.13/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Amazon

Operations Manager

Spokane Valley, WA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Boise Cascade

Operations Manager

Spokane Valley, WA · On-site

$64K - $125K/yr

Responsibilities The Operations Manager is responsible for the yard, warehouse, trucking ... Today we're the only wholesale stocking distributor for building products that can service the ...

Boise Cascade

Operations Manager

Spokane Valley, WA · On-site

$31.11 - $60.43/hr

Responsibilities The Operations Manager is responsible for the yard, warehouse, trucking ... Today we're the only wholesale stocking distributor for building products that can service the ...

Walgreens

Pharmacy Operations Manager

Spokane, WA · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Spokane, WA · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Spokane, WA · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Insomnia Cookies

Store Operations Manager

Spokane, WA · On-site

We are actively hiring for a Store Operations Manager (GM) for our location in Spokane, WA store ... engaging customer service, employee friendliness, and store cleanliness, through the team. • ...

Insomnia Cookies

Store Operations Manager

Spokane, WA · On-site

We are actively hiring for a Store Operations Manager (GM) for our location in Spokane, WA store ... Lead service components including stellar food quality, engaging customer service, employee ...

dbi

Customer Service

Spokane, WA

$16.25 - $22/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

Amazon

Operations Manager - Spokane, WA

Spokane, WA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Spokane, WA

Customer Service Operations Manager information

See Spokane, WA salary details

$45K

$125.1K

$137K

How much do customer service operations manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer service operations manager in Spokane, WA is $125,053.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Spokane, WA are hiring for Customer Service Operations Manager jobs?

Cities near Spokane, WA with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Spokane, WA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $125,053 per year, or $60.1 per hour.

Merchant Service Operations Manager

Corporate Tools

Post Falls, ID • On-site

$100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Overview
Corporate Tools in Post Falls, Idaho is searching for an expert who knows the ins and outs of all things credit cards, credit card processing and merchant services. You will be part of the beginning stages of creating a brand new service to our clients that will assist in offering complete online payments for their business. You will work with a team of developers, marketers and finance personnel to create, market and launch this service to thousands of clients throughout the country. Our business model will be cost plus a very minimal monthly fee for access to the incredible pricing we'll pass on. We are an Agent right now and in the process of becoming an ISO. If you've ever wanted to build an ISO from the ground up, where the customer comes before nickel and dime fees, this is your chance. It's a messy industry and we want to do it at a high level. This position is coded as "Hybrid" which means after initial training and on-boarding which will take place in office, occasional remote work is available. However, this role will be expected to continue to work in our Post Falls, Idaho office 2-3 days/week.
Wage
$100,000 / year
Benefits
  • 100% employer-paid medical, dental and vision for employees
  • Annual review with raise option
  • 22 days Paid Time Off accrued annually, and 4 holidays
    • After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued, not capped, take time off when you want
    • The 4 holidays are: New Year's Day, Fourth of July, Thanksgiving, and Christmas Day
  • Paid Parental Leave
  • Up to 6% company matching 401(k) with no vesting period
  • Quarterly allowance
    • Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
  • Open concept office with friendly coworkers
  • Creative environment where you can make a difference
  • No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
  • Trail Mix Bar - oh yeah

Responsibilities
  • Build an awesome credit card processing service for our clients that doesn't suck
  • Build and maintain relationship with sponsoring bank and credit card network
  • Develop creative strategies for attracting and retaining clients
  • Help us build a service from agent to ISO
  • Manage product launch and continuously search for ways to offer better service to our clients

Requirements
  • 5+ years previous experience managing and understanding the full scope of credit card processing, merchant services and independent sales organization
  • Previous experience running an Independent Sales Organization
  • Understand and stay current on industry trends
  • Ability to work in dynamic and fast-paced environment
  • Self motivated, independent learner and critical thinker
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire, and to become fully-vaccinated within three weeks after date of hire, to be considered for the job.

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