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Customer Service Operations Coordinator Jobs in Washington

Penske

Operations Coordinator

Jessup, MD

$19.52 - $24.38/hr

The Operations Coordinator will provide superior customer service and communication to internal and external customers. This position will support the branch financial manager by providing guidance ...

Penske

Operations Coordinator

Jessup, MD · On-site

$19.52 - $24.38/hr

The Operations Coordinator will provide superior customer service and communication to internal and external customers. This position will support the branch financial manager by providing guidance ...

Addison Group

Operations Coordinator

Vienna, VA · Remote

$35 - $38/hr

Technology / Aviation Technology / Infrastructure Services Location: Vienna, VA Assignment Type: Contract-to-Hire Pay: $35.00 - $38.00 per hour Work Schedule: Monday-Friday, 9:00 AM - 5:00 PM (100 ...

Penske

Operations Coordinator

Jessup, MD · On-site

$19.52 - $24.38/hr

The Operations Coordinator will provide superior customer service and communication to internal and external customers. This position will support the branch financial manager by providing guidance ...

Ofinno

Operations Coordinator

Reston, VA · On-site

Operations Coordinator About Ofinno: Ofinno is a leading research and development lab headquartered ... customer service experience * Excellent organizational skills and ability to manage multiple ...

Ofinno

Operations Coordinator

Reston, VA · On-site

Operations Coordinator About Ofinno: Ofinno is a leading research and development lab headquartered ... customer service experience * Excellent organizational skills and ability to manage multiple ...

Crisis24

Global Operations Coordinator

Annapolis, MD · On-site

As a Global Operations Coordinator (GOC), you are part of the Global Operations Coordinator first ... As the initial "face" of Crisis24, you are an ambassador for professional customer service delivery ...

JBS International

Operations Coordinator

Rockville, MD · On-site

The Operations Coordinator (OC) supports workplace operations, technology-enabled administrative processes, and business services for the North Bethesda office and other JBS locations. The role is ...

Posted today

Avenues Recovery

Operations Coordinator

Annapolis, MD · On-site

... services. We believe recovery is possible for everyone, and our compassionate team is dedicated to helping individuals rebuild their lives in a supportive, modern environment. At Avenues, our people ...

Guidehouse

Operations Coordinator

Bethesda, MD · On-site

$74K - $124K/yr

Administrative Services (Digital) Travel Required: None Clearance Required: Ability to Obtain Public Trust What You Will Do: We are currently searching for Operations Coordinators to provide day-to ...

Guidehouse

Operations Coordinator

Bethesda, MD · On-site

$74K - $124K/yr

Administrative Services (Digital) Travel Required: None Clearance Required: Ability to Obtain Public Trust What You Will Do: We are currently searching for Operations Coordinators to provide day-to ...

Milbank LLP

Operations Coordinator

Washington, DC · On-site

Overview The Administration and Operations Assistant will work collaboratively with the Director of ... Must be customer-service oriented. * Must have excellent interpersonal skills and be a strong team ...

Analytic Services Inc

Operations Coordinator

Arlington, VA · On-site

$119K - $172K/yr

Analytic Services, Inc. (ANSER) is seeking an Operations Coordinator to support the Office of the Department of Defense (DoD) Chief Information Officer. In this key role, you will work directly ...

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Customer Service Operations Coordinator information

What is the difference between Customer Service Operations Coordinator vs Customer Service Representative?

AspectCustomer Service Operations CoordinatorCustomer Service Representative
CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentOffice setting, coordinating between teams and departmentsCall centers, retail, or online support
Employer & Industry UsageUsed in companies with complex customer service processesCommon across retail, telecom, and service industries
Primary FocusOverseeing customer service operations, process improvementHandling customer inquiries and resolving issues

The Customer Service Operations Coordinator typically manages customer service processes and coordinates teams, requiring organizational skills and some experience. In contrast, the Customer Service Representative directly interacts with customers to resolve issues. Both roles are essential in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Customer Service Operations jobs in Washington?

The most popular types of Customer Service Operations jobs in Washington are:

What cities in Washington are hiring for Customer Service Operations Coordinator jobs?

Cities in Washington with the most Customer Service Operations Coordinator job openings:

Customer Service Operations Coordinator jobs near you
Infographic showing various Customer Service Operations Coordinator job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Operations Coordinator

Jessup, MD

Penske
See more jobs at Penskeexternal

$19.52 - $24.38/hr

Full-time

Posted 22 days ago

Job description

Position Summary
The Operations Coordinator will complete administrative processes of the branch (branches) that support operational efficiency, effectiveness, customer satisfaction and profitability.  The Operations Coordinator will provide superior customer service and communication to internal and external customers.  This position will support the branch financial manager by providing guidance and information that contributes to branch performance and profitability.  

This position will be located at the Penske facility at 8685 Washington Blvd. Jessup, MD 20794. 
 
Key Responsibilities:
Financial Operations 
Oversight of accounts receivable process and maintain local collection contacts to support centralized function. 
Monitor weekly and monthly lease, contract maintenance, and special billing, and take the initiative to resolve any issues in a timely fashion.  Establish and Control all related processes to support customer service and branch profitability. 

 
Fleet Operations 
Complete Fleet Service activities such as licensing, permitting, in/out service vehicles, research and process citations. 
Track and coordinate asset outside services such as unit jacket file, wash sheets, fueling and other outside vendor support that is not maintenance related. 
Partner with Fleet Services and establish a collaborative relationship of local / centralized functions to support licensing, permitting, citations and other fleet operations. 

 
Process Analytics 
Perform process analyses and reviews in areas such as billing, 1211 reports, credit memos, citations, accounts receivable, licensing and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability. 
Use systems or reports such as Qlikview or AS400 to understand the operational dynamics for problem solving and process improvement.   

 
Other Responsibilities
Maintains District Personnel Files, JJ Keller reports, complete weekly payroll, and process paperwork for new hires.  
Projects and tasks as assigned by Branch Financial Manager and District Financial Manager.

 
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Qualifications:
High school diploma or equivalent required, degree preferred
Interpersonal and relationship building skills with an ability to collaborate with branch team members.
Competent written and verbal communication skills 
2 years+ experience in customer service financial administrative experience requirement
Agile and quick learner, enjoys collaborative projects and continuous education
Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
 
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit.  The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.  The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
 
Pay: $19.52 - $24.38 hourly

Benefits: Our excellent benefits plan keep associates and their families happy, healthy and secure. To learn more visit https://penske.jobs/benefits 

Penske is an Equal Opportunity Employer.
 

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