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Customer Service Operations Manager Jobs in Ohio

Hertz

Customer Operations Manager

Cleveland, OH

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Hertz

Customer Operations Manager

Cleveland, OH · On-site

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Burlington

Operations Service Manager

Cleveland, OH · On-site

$21.05 - $28.05/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Ohio

Customer Service Operations Manager information

See Ohio salary details

$42.3K

$117.6K

$128.8K

How much do customer service operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer service operations manager in Ohio is $117,580.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,400.00 and $127,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Ohio?

The most popular types of Customer Service Operations jobs in Ohio are:

What cities in Ohio are hiring for Customer Service Operations Manager jobs?

Cities in Ohio with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $117,580 per year, or $56.5 per hour.

Japanese Bilingual Customer Service/Operations

Columbus, OH • On-site

YAMATO TRANSPORT USA INC
Transportation and Warehousing • 201 - 500 employees
Learn more about YAMATO TRANSPORT USA INCexternal

$40K - $55K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 15 days ago

Job description

Yamato Transport USA., Inc. is a fully owned subsidiary of Yamato Holdings Co., Ltd., a global logistics and freight forwarding company which is the number one express parcel delivery provider in Japan. Yamato Transport USA, Inc. provides its customers with cross border business opportunities with fully maintained logistics, air freight, marine freight, customs brokerage, customer relocation, and express parcel delivery service.  

We offer Paid Vacation , Paid Sick Leave, 401k, Medical/Dental Health Insurance, Holiday Bonus, Employee Perks (sponsored by FOND) and an exciting Referral Bonus Program! 

 VISIT US AT: www.yamatoamerica.com

JOB DESCRIPTION:

We are looking for employee who is punctual and reliable and who is able to build a strong team/crew for onsite international moving jobs. You will be required to drive large vehicles such as cargo van and 26ft truck.  Depending on the job, you will be working by yourself or with other employees and subcontractors. When working with subcontractors you will need to manage and train them to meet the service we provide.  Travel expected once or twice a month.


JOB RESPONSIBILITIES: 

Manage all aspects of customer service and operations, such as: 

  • Managing and training subcontractors
  • Driving cargo vans and trucks
  • Handle customer service function in a manner that presents the company in the highest possible image 
  • On site moving and warehouse job (packing, unpacking, carrying boxes and furniture’s, palletizing at warehouse) 
  • Ensures compliance with all DOT regulations and FMCSA guidelines   


BASIC QUALIFICATIONS:

  • Strong communication skills in Japanese
  • High school diploma 
  • Basic writing and reading in English, basic mathematics  
  • Class C driver license 
  • Able to lift up to 55lbs 
  • Proven ability to work collaboratively with others 
  • Ability to multi task and manage time effectively 
  • Understanding Asian culture