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Customer Service Operations Manager Jobs in Orient, OH

Reco Equipment Inc

Operations Manager

Columbus, OH · On-site

$75K - $81K/yr

The Operations Manager is a hands-on leader responsible for the daily operations and growth of a ... Excellent communication, phone etiquette, and customer service skills * Professional, solution ...

Burlington

Operations/Service Manager II

Grove City, OH · On-site

$21.05 - $28.05/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

New

Stratos Wealth Partners

Operations Manager

Columbus, OH · On-site

$75K - $85K/yr

This individual brings demonstrated leadership capability, advanced client service expertise, and a ... Proficiency in office software (Microsoft Office Suite, CRM systems, Portfolio Management software ...

Eckart

Operations Manager

Grove City, OH · On-site

... customer service, to streamline operations and enhance service delivery. * Monitor performance ... Manage staffing, scheduling, and resource allocation to meet business needs QUALIFICATIONS AND ...

Eckart Supply

Operations Manager

Grove City, OH · On-site

... customer service, to streamline operations and enhance service delivery. * Monitor performance ... Manage staffing, scheduling, and resource allocation to meet business needs QUALIFICATIONS AND ...

Eckart

Operations Manager

Grove City, OH · On-site

... customer service, to streamline operations and enhance service delivery. * Monitor performance ... Manage staffing, scheduling, and resource allocation to meet business needs QUALIFICATIONS AND ...

Bunzl

Operations Manager

Groveport, OH

$92K/yr

Position Summary The Operations Manager leads day-to-day fulfillment and distribution operations at ... Establish, monitor, and improve productivity, accuracy, quality, and customer service standards.

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Orient, OH

Customer Service Operations Manager information

See Orient, OH salary details

$40.5K

$112.5K

$123.2K

How much do customer service operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer service operations manager in Orient, OH is $112,491.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,900.00 and $121,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Orient, OH are hiring for Customer Service Operations Manager jobs?

Cities near Orient, OH with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Orient, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $112,491 per year, or $54.1 per hour.

Regional Service Operations Manager

Ohio Machinery Company

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

Description
Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career -see what opportunities await today!
Summary:
The Regional Service Operations Manager reports directly to the Director, Power & Energy Product Support Operations and works with the Product Support Sales Manager, New Engines Sales Managers, Parts Sales & Operations Supervisor, other company management and staff departments to ensure attainment of Branch, Division and corporate goals.
Essential Functions and Responsibilities:
  • Manages a minimum of three (3) Equipment & Power System Division Service Center and/or Equipment & Power System Division Field Service Center.
  • Manages general accounting functions for the branch and controls budget in line with forecasts, objectives and overall company policies. Develops and controls all shop and field service budgets in line with forecasts, objectives and overall company policies.
  • Projects long- and short-range forecasts, objectives and action plans related to product support to achieve Sales, Gross Profit and PADE objectives.
  • Selects, supervises and develops the necessary labor to maintain a functional Product Support Department in line with the overall Company policies and forecasts.
  • Develops and supervise execution of an annual training program for the Product Support Department.
  • Provides and maintains adequate, neat and safe offices, workshop(s), yards, vehicles, tools and other facilities required by the Product Support Department to provide the agreed product support standards.
  • Assists in developing Service & Parts sales promotion programs.
  • Maintain exceptional customer relations.
  • Maintains high-quality cooperation and communication with all company departments.
  • Establishes, directs and reviews the paper flow and processes.
  • Working with Product Support Development Group with rebuilds practices, repair practices and Flat Total pricing.
  • Requests and implements capital investment for Service & Parts.
  • Provides necessary Technical Communication function for branch.
  • Monitors Dealer warranty cost and claim performance, providing summary reports for management review.
  • Responsible for planning and maintenance of all company facilities.
  • Responsible for maintaining good manufacture and supplier relations.
  • Responsible for the safety of all branch personnel.
  • Continuous Improvement (CPS) and Key Performance Indicator (KPI).

Minimum Skills and Qualifications:
  • High school diploma or equivalent. Two- or Four-year degree preferred.
  • Five (5) years equipment Dealership supervisory experience within Service.
  • Management experience in budgeting, customer contact in a service environment, and working as a team player in an interdepartmental operation. Must have strong business acumen to manage location profit/loss performance.
  • Must be highly motivated, with excellent leadership skills, superior communication skills along with good organizational skills.

Employee Benefits:
  • 401(k): Match and Employer Discretionary Contribution.
  • Health Insurance: Two options available, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.00 per year.
  • Dental & Vision Insurance: Comprehensive coverage options.
  • Financial Access: Credit Union membership is available.
  • Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability.
  • Educational Opportunities: Scholarship for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.

Physical Requirements:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor

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