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Customer Service Operations Manager Jobs in Canton, OH

Aampower

Operations Manager

Minerva, OH · On-site

The Operations Manager manages the day-to-day operations of manufacturing facilities. Defines ... customer-service, safety, security, and health standards; identifying and resolving problems ...

Bico Steel

Operations Manager

Mogadore, OH

... solutions to customers across multiple industries. We're looking for driven, team-oriented ... Bico Steel Service Center, Mogadore, Ohio REPORTS TO: Vice President and General Manager SUPERVISES:

PREMIER HOME PROS LLC

Operations Manager

Akron, OH · On-site

Address client inquiries and follow-up questions promptly to ensure high levels of customer ... Proven experience in operations management or similar leadership role, preferably within a service ...

Revere Transportation

Operations Manager

Norton, OH · On-site

TITLE: Operations Manager REPORTS TO: VP Operations JOB PURPOSE: Manage Revere's Operations ... Meet or exceed service requirements of customers. * Develop and maintain strong customer ...

Shearer's Foods

Operations Manager

Brewster, OH · On-site

... services that make snacking a time to celebrate for our customers, colleagues, and community. At ... Responsibilities Operations Manager Your seat at the Table The Operations Manager is responsible ...

Amazon

Operations Manager

Akron, OH · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Shearer's Foods

Operations Manager

Brewster, OH · On-site

... services that make snacking a time to celebrate for our customers, colleagues, and community. At ... The Operations Manager works cross-functionally to achieve business objectives while developing ...

Amazon

Operations Manager

Akron, OH · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Kuhlman Corporation

Operations Manager

Akron, OH · On-site

Integrity in every decision, from customer service to operational excellence * Safety as a shared ... About the Role We're hiring an Operations Manager to lead and manage all aspects of operations ...

Kuhlman Corporation

Operations Manager

Akron, OH · On-site

Integrity in every decision, from customer service to operational excellence * Safety as a shared ... About the Role We're hiring an Operations Manager to lead and manage all aspects of operations ...

Quantix SCS LLC

Operations Manager

Akron, OH · On-site

The Operations Manager is responsible for assisting in the directing and coordinating activities of terminal employees to provide cost effective, timely, quality service to customers. * Investigate ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Canton, OH

Customer Service Operations Manager information

See Canton, OH salary details

$41.6K

$115.6K

$126.6K

How much do customer service operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service operations manager in Canton, OH is $115,567.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,200.00 and $125,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Canton, OH are hiring for Customer Service Operations Manager jobs?

Cities near Canton, OH with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Canton, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $115,567 per year, or $55.6 per hour.

Operations Customer Service Representative

Revere Transportation

Norton, OH • On-site

Full-time

Re-posted 28 days ago

Job description

TITLE: Operations Customer Service Representative
REPORTS TO: Operations Manager
JOB PURPOSE: Manage Revere's fleet to provide world class customer service, build confidence and integrity with drivers, customers and team members.
PRIMARY RESPONSIBILITIES:
  • Dispatch drivers in a professional and timely manner.
  • Ensure shipment information is complete and accurate.
  • Meet or exceed service requirements of customers.
  • Develop and maintain strong customer relationships.
  • Monitor shipments during transit and proactively update customers.
  • Proactively identify and resolve service exceptions.
  • Provide support to other CSRs to ensure customer continuity.
  • Assist developing third party capacity.

EDUCATION:
  • Two to four-year College Degree preferred
  • Experienced with temperature control equipment
  • Familiar with DOT and FMCSR

KEY SKILLS and COMPETENCIES:
  • Strong written, verbal and listening skills.
  • Familiar with using load boards.
  • Ability to multitask and perform under pressure.
  • Proficient with McLeod a plus.
  • Attention to detail with a strong work ethic and a team player.

To apply, please email recruiting@reveretransport.com .

Apply