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Customer Service Operations Manager Jobs in Defiance, OH

Vital Chemicals

Operations Manager

Bowling Green, OH · On-site

Plan, organize, and manage Operation schedules to meet customer demand and delivery timelines. * Identify waste and inefficiencies in processes and implement cost-saving measures. * Implement Kaizen ...

Vital Chemicals

Operations Manager

Bowling Green, OH · On-site

Plan, organize, and manage Operation schedules to meet customer demand and delivery timelines. * Identify waste and inefficiencies in processes and implement cost-saving measures. * Implement Kaizen ...

Carter Lumber

Operations Manager

Columbus Grove, OH · On-site

Outgoing personality and ability to build relationships with customers * Excellent written and ... Store Operations: * Manages and implements the overall operations of a pro-oriented store.

Carter Lumber

Operations Manager

Columbus Grove, OH · On-site

Outgoing personality and ability to build relationships with customers * Excellent written and ... Manages and implements the overall operations of a pro-oriented store. Responsible for the proper ...

ISP Lima LLC

Operations Manager

Lima, OH · On-site

ISP Lima LLC Operations Manager Are you the kind of person that is always thinking, sketching ... In fact our people, employees, customers and vendors define who we are. They are the driving force ...

Ashland Inc.

Operations Manager

Lima, OH · On-site

ISP Lima LLC Operations Manager Are you the kind of person that is always thinking, sketching ... In fact our people, employees, customers and vendors define who we are. They are the driving force ...

Buckle

Operations Manager (Full-Time)

Findlay, OH · On-site

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Fulfill mission statement by performing job duties with a high level of customer service while ...

Buckle

Operations Manager (Full-Time)

Findlay, OH · On-site

The Operations Manager may also complete the duties of the Freight Coordinator and Visual ... Fulfill mission statement by performing job duties with a high level of customer service while ...

Inteplast Group

Customer Service

West Unity, OH · On-site

$14.50 - $19.75/hr

Customer Service Representative I To provide exceptional customer support and account management by ... ensure seamless operations and customer delight. * You'll be ready to tackle any additional ...

Inteplast Group

Customer Service

Holiday City, OH · On-site

$13.50 - $18.50/hr

To provide exceptional customer support and account management by building strong client ... ensure seamless operations and customer delight. * You'll be ready to tackle any additional ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Defiance, OH

Customer Service Operations Manager information

See Defiance, OH salary details

$40.7K

$113.1K

$123.9K

How much do customer service operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer service operations manager in Defiance, OH is $113,124.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,600.00 and $122,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Defiance, OH are hiring for Customer Service Operations Manager jobs?

Cities near Defiance, OH with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Defiance, OH as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $113,124 per year, or $54.4 per hour.

Customer Service & Operations

Archbold, OH • Hybrid

Bil-Jax Haulotte
See more jobs at Bil-Jax Haulotteexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 23 days ago

Key responsibilities

  • Manage assigned customer accounts by handling orders, inquiries, and issue resolutions.

  • Serve as a primary point of contact for customers, building and maintaining strong relationships.

  • Utilize customer relationship management tools and company systems to support order processing, documentation, and customer communication.

Job description

CUSTOMER SERVICE amp; OPERATIONS:
As a key member of our Customer Service amp; Operations team, you will manage assigned customer accounts with a focus on delivering exceptional customer experience while supporting sales growth and profitability. In this role, you will serve as a primary point of contact for customers, handling orders, inquiries, and issue resolutions in a timely and professional manner.
You will build and maintain strong working relationships with customers and internal sales teams, acting as a vital communication link to ensure customer needs are understood and met. By leveraging your knowledge of products, services, inventory availability, sales territories, and customer requirements, you will help drive customer satisfaction and business success.
Success in this position requires strong analytical and problem-solving skills, sound judgment, and a customer-focused approach. You will utilize your understanding of products, processes, and services to provide effective solutions and support a positive customer experience.
Work Arrangement

This position offers a hybrid work schedule. Employees may work remotely at home at a maximum of one day per week upon approval, with the remaining workdays performed on-site at our Archbold, Ohio location.
Responsibilities:
  • Provides advanced product and service information and responds to complex customer questions about those products and services. Maintains documentation to support decision making and ensure continuity of service.
  • Handles the entire order process, from receiving purchase orders to confirming inventory, delivery dates, and coordinating special or custom orders with other departments.
  • Review and issue product returns, credit memos and document requests.
  • Make calls to customers to develop new and deepen existing relationships. Acts as a first point of contact for resolving customer queries and/or complaints.
  • Responds to and resolves complex or advanced issues promptly and appropriately. You must have a strong customer focus, able to listen carefully and identify customer requirements and negotiate mutually beneficial solutions.
  • Utilize customer relationship management tool to maintain customer information and business development activities.
  • Provides exceptional service to customers to encourage continued use of our products and services. Maintaining strong communication with internal (Supply Chain, Marketing, Sales, Engineering, Manufacturing, Finance, and IT) and external partners.
  • Learns company policies, procedures, and regulations to ensure work meets standards. Follows guidelines for setting prices and profit margins. Use Excel or ERP systems to manage orders and track shipments.
  • Improves skills by taking part in assessments, development planning, and both formal and informal training. Stays up to date on technology, regulations, and industry best practices.
Job Requirements:
  • Associate’s degree or higher preferred
  • Minimum 2 years customer service or sales experience in an industrial, commercial or manufacturing environment preferred
  • Experience working in a cross-functional environment where coordination with sales, shipping, engineering, and production is preferred
  • Demonstrated proficiency in Microsoft Office Suite; Prior experience with an ERP/CRM system and maintaining data integrity
  • Effective written and verbal communications, prioritization, and follow up.
  • Analytical and problem-solving skills to help identify customer needs.
Compensation:
  • Competitive base compensation commensurate with experience
Benefits:
  • 401(K) with a 4.5% company match effective the first full month after 90 days of employment.
  • Excellent health, dental, and vision coverage available on the first day of employment.

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