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Customer Service Operations Associate Jobs in Worcester, MA

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Customer Service Operations Associate information

See Worcester, MA salary details

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How much do customer service operations associate jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for customer service operations associate in Worcester, MA is $25.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $27.36 per hour, depending on experience, location, and employer.

What is a customer service operations associate?

A customer service operations associate is responsible for supporting customer service teams by managing processes, handling inquiries, and ensuring efficient service delivery. They often use tools like CRM software and require strong communication and organizational skills to resolve issues and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

Is a Customer Service Operations Associate job stressful?

A Customer Service Operations Associate role can be stressful due to handling customer inquiries, resolving issues, and meeting performance metrics. The job often requires strong communication skills, patience, and the ability to manage high call volumes or complex problems efficiently.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer operations associate do?

A customer operations associate manages customer accounts, processes orders, and resolves service issues to ensure customer satisfaction. They often use customer relationship management (CRM) software and communicate with clients via phone, email, or chat as part of their daily responsibilities.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What jobs pay 4000 a week without a degree?

Customer Service Operations Associates typically do not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or skilled trades, which may require certifications or extensive experience. Most jobs paying this amount usually demand specific skills, certifications, or significant experience rather than formal degrees.
What are popular job titles related to Customer Service Operations Associate jobs in Worcester, MA? For Customer Service Operations Associate jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Worcester, MA look for? The top searched job categories for Customer Service Operations Associate jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Customer Service Operations Associate jobs? Cities near Worcester, MA with the most Customer Service Operations Associate job openings:
Customer Service & Operations Assistant

Customer Service & Operations Assistant

Marathon Staffing

Lunenburg, MA โ€ข On-site

Full-time

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Thinking About a New Career? Why work for less when you can earn more with Marathon!

Marathon Staffing finds jobs for over 10,000 people a year! Many of our employees camefrom retail, office administration, customer service, hospitality, restaurants, reception, and cashier positions before starting careers in manufacturing and operations.

If you are organized, dependable, and enjoy working with people and supporting a team, we will train you.

No experience is needed.

Our role combines hands-on production support with operational and team-based responsibilities in a fast-paced environment.

Why people are making the switch:
  • More stable hours
  • Weekly pay
  • Growth opportunities
  • Team-oriented work environment
  • Learn operations and manufacturing skills
  • Less customer-facing stress than retail or food service
  • Opportunity to grow into leadership or office support roles

What You'll Do:
  • Support production and operations teams
  • Assist with packaging, labeling, and product preparation
  • Help track production paperwork and inventory
  • Coordinate with team members to keep operations running smoothly
  • Maintain organized work areas and materials
  • Assist with quality checks and operational support tasks

What We're Looking For:
  • Positive attitude
  • Reliable attendance
  • Organized and detail-oriented mindset
  • Comfortable working with a team
  • Willingness to learn new skills

Experience in office administration, receptionist work, retail, cashiering, restaurants, hospitality, customer service, scheduling, data entry, shipping, stocking, or warehouse work is helpful โ€” but not required.

If you are looking for a stable career with training and long-term opportunity, apply today.

THW - TWN

Marathon Staffing logo

About Marathon Staffing

Sourced by ZipRecruiter

Marathon was founded to help people achieve. For over 30 years, we have been working to reimagine the job search experience. We believe that finding a job should be fast and easy. Many of our Team Members find a job in less than 24 hours. We also believe in the power of the community. Achievement often takes more than just finding a job, which is why Marathon works with a panel of amazing partners. Whether you are new to the workforce, reentering or looking to make a career switch, let Marathon help you to take your next step.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Tyngsboro, MA, US

Year founded

1987