ZipRecruiter

Log In

1

Customer Service Operations Associate Jobs in Concord, MA

United Service Co.

Be Seen First

Customer Service & Operations Support Specialist

Topsfield, MA · On-site

$21.50 - $25/hr

Customer Service & Operational Support Specialist Company: United Service Company Location: Topsfield, MA (On-site) Type: Full-Time, Monday-Friday Be a Key Member of Our Service Team United Service ...

ALO

Operations Associate (Part-Time) - Seaport

Boston, MA · On-site

$17 - $19/hr

The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...

ALO

Operations Associate (Full-Time) - Seaport

Boston, MA · On-site

$17 - $19/hr

The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...

next page

Showing results 1-20

All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Concord, MA

Customer Service Operations Associate information

See Concord, MA salary details

$10

$28

$55

How much do customer service operations associate jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for customer service operations associate in Concord, MA is $28.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $30.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What job categories do people searching Customer Service Operations Associate jobs in Concord, MA look for? The top searched job categories for Customer Service Operations Associate jobs in Concord, MA are:
What cities near Concord, MA are hiring for Customer Service Operations Associate jobs? Cities near Concord, MA with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Customer Service Operations Manager

Customer Service Operations Manager

Addison Group

Andover, MA

$120K - $140K/yr

Other

Medical, Dental, Vision, PTO

Posted 22 days ago

Job description

Job Title: Customer Operations & Service Manager

Location (city, state): Andover, MA

Industry: Manufacturing / Industrial Technology

Pay: $120,000 – $140,000 DOE

Benefits: Full benefits package (medical, dental, vision, PTO, and more)


About Our Client:

Addison Group is partnering with a well-established manufacturing organization seeking a Customer Operations & Service Manager to play a critical leadership role at the intersection of customer experience, operations, and commercial execution. This is a high-visibility position with direct impact on service performance, order flow, and cross-functional business alignment.


Job Description:

This is a strategic, hands-on leadership role responsible for driving end-to-end customer operations while improving how the business executes across sales, supply chain, finance, and distribution. The ideal candidate is both analytically strong and operationally sharp, with the ability to lead teams, influence stakeholders, and improve processes at scale.

You will oversee a customer service function while also playing a key role in forecasting, reporting, and operational decision-making that directly impacts revenue and service performance.


Key Responsibilities:

  • Lead and develop a customer service team responsible for order management, fulfillment coordination, and issue resolution
  • Partner with sales leadership on forecasting, demand planning, and revenue visibility
  • Own and interpret key operational metrics including bookings, backlog, revenue, and margin performance
  • Oversee distributor and channel performance, including inventory movement and service levels
  • Collaborate closely with manufacturing and operations teams to prioritize orders and improve on-time delivery
  • Drive high-impact initiatives around process optimization, pricing support, and operational efficiency
  • Build and deliver reporting that informs executive-level decision-making


Qualifications:

  • 8+ years of experience in customer operations, sales operations, supply chain, or a related B2B environment
  • Prior experience leading or developing a team of individual contributors
  • Strong background working within distributor, channel, or multi-partner business models
  • Proven ability to analyze complex data sets and translate insights into action
  • Track record of leading cross-functional initiatives that improve performance or efficiency
  • Strong executive presence with the ability to influence across commercial and operational teams
  • Experience with CRM/ERP systems such as Salesforce, SAP, or equivalent platforms


Additional Details:

This role sits in a fast-moving, highly collaborative environment and requires someone who can balance strategic thinking with strong execution. The position offers significant visibility across leadership and core business functions.


Perks:

  • High-impact leadership role with executive visibility
  • Direct influence on operational performance and customer experience


Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Apply