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Customer Service Operations Associate Jobs in Concord, MA

CloudKitchens

Facility Operations Runner

Boston, MA · On-site

$17 - $20/hr

As a Facility Operations Associate, you'll ensure seamless food order flow, handle admin tasks, troubleshoot issues, and deliver top-notch customer service. About the Role: * Organize and transport ...

CloudKitchens

Facility Operations Runner

Roxbury, MA · On-site

$17 - $20/hr

As a Facility Operations Associate, you'll ensure seamless food order flow, handle admin tasks, troubleshoot issues, and deliver top-notch customer service. About the Role: * Organize and transport ...

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All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Concord, MA

Customer Service Operations Associate information

See Concord, MA salary details

$10

$28

$55

How much do customer service operations associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service operations associate in Concord, MA is $28.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $30.00 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What job categories do people searching Customer Service Operations Associate jobs in Concord, MA look for?

The top searched job categories for Customer Service Operations Associate jobs in Concord, MA are:

What cities near Concord, MA are hiring for Customer Service Operations Associate jobs?

Cities near Concord, MA with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Concord, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $58,516 per year, or $28.1 per hour.

Retail Operations Associate, Sandro/Maje, Chestnut Hill

SMCP NORTH AMERICA (US, CANADA)

Chestnut Hill, MA

Full-time, Part-time

Medical, Dental, Life, Retirement, PTO

Posted 8 days ago

Job description

LOCATION: Chestnut Hill, Massachusetts, United States

FT/PT Operations Associate

At SMCP, our ambition is to become the global leader in the accessible luxury space. Our four Brands spread Parisian chic around the world by offering unique products & premium experiences to our customers in 43 countries. Our dreams of dressing the men and women in Paris have now transcended into a global reality across five continents.  

 SMCP has successfully developed a business model that blends elements of luxury and fast fashion based on the belief that Parisian elegance is only as desirable as it is sustainable and has therefore set ambitious sustainability objectives for 2030 to help preserve our planet. 

Visit our global company website at https://www.smcp.com/en/ to learn more. 

 

Be Our Passionate Entrepreneur OPERATIONS ASSOCIATE:  Here's Where You Come In... 

As Operations Associate,  your impact will be huge in ensuring operational efficiency with all aspects of the "back of the house" to facilitate the customer experience.  It will involve strong attention to detail, thinking outside the box, and most importantly being passionate about sales operations. Some of the important responsibilities associated with this critical role are as follows:

Administrative / Merch Paperwork Processing

  • Merchandise check-in and processing
  • Store-to-Store transfers
  • Markdowns
  • RTV's

Visual Merchandising

  • Floor sets / floor moves
  • Replenishment
  • Maintenance

Asset Protection

  • Shortage strategies
  • Inventory Control
    • Cycle counts
    • Physical inventory preparation + execution

Safety

Stockroom organization

Sales Floor Support

  • POS
  • Greeting customers

As an Operations Associate at SMCP, no day is the same so it will never grow monotonous! 

KEY INGREDIENTS - SUCCESSFUL OPERATIONS CANDIDATE:  

  • 1+ years of prior sales support experience including POS, merchandising paperwork, cycle counts, and inventory management.
  • Strong organization skills and ability to work within established timelines.
  • Strong attention to details.
  • Solid problem-solving skills
  • Brand appropriate personal presentation
  • Strong communication skills
  • Flexibility with scheduling needs of the business.
  • Bilingual in certain key markets.

WHAT WE HAVE IN STORE FOR YOU: 

  • Competitive Base Hourly Pay 
  • Group Health + Dental + Life Insurance + 401K Retirement Savings Plan 
  • Paid Time Off :  Paid holidays + vacation
  • Wardrobe (6 to 8 pieces per season based on eligibility) 
  • Generous Shopping Discount - 50% off Retail 
  • Career Growth: you will have the opportunity to work with an experienced Leader who will help you to achieve your full potential. 

Apply