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Customer Service Operations Associate Jobs in Vienna, VA

HIAS Inc

People Operations Associate

Silver Spring, MD · On-site

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

Potomac

Operations Associate

Bethesda, MD · On-site

$60K - $80K/yr

Involved in all core RIA operations including onboarding, transfers, money movement, service ... Ensure all client and account data in Orion, Zoho CRM, and custodial systems is accurate ...

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Customer Service Operations Associate information

See Vienna, VA salary details

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How much do customer service operations associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service operations associate in Vienna, VA is $25.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $27.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are popular job titles related to Customer Service Operations Associate jobs in Vienna, VA? For Customer Service Operations Associate jobs in Vienna, VA, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Vienna, VA look for? The top searched job categories for Customer Service Operations Associate jobs in Vienna, VA are:
What cities near Vienna, VA are hiring for Customer Service Operations Associate jobs? Cities near Vienna, VA with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Vienna, VA as of June 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $53,673 per year, or $25.8 per hour.

People Operations Associate

HIAS Inc

Silver Spring, MD • On-site

$60K - $65K/yr

Full-time

Re-posted 21 days ago

Job description

POSITION SUMMARY:
HIAS seeks a People Operations Associate to support administrative tasks and services supporting effective and efficient operations for the HR department, including timekeeping, onboarding, offboarding, employee relations and benefits administration. This role will report to the Associate Director, Benefits & Payroll. The ideal candidate is a highly motivated, organized, detailed-oriented problem solver with an appreciation for accuracy and documentation. They should be a driven individual with excellent communication and customer service skills, and a good knowledge of human resources.
Note, this position is based at our headquarters in Silver Spring, Maryland.
The salary range for this position is $60,000-65,000.00.
ESSENTIAL FUNCTIONS:
  • Support the People Operations department and provides a high level of customer service.
  • Serve as a point of contact for all employee People Operations related information, including phone calls, email, HR Inbox and mail inquiries, ensuring accurate and timely customer service.
  • Maintain the timekeeping database, makes corrections as needed and reviews semi-monthly timesheets, contacting employees and supervisors on time sheet corrections and approvals.
  • Support the onboarding, offboarding and employee changes of headquarters staff.
  • Process and reconcile monthly vendor billing and invoices to ensure adequate and timely allocations and payments.
  • Provide administrative support for physical and electronic file maintenance.
  • Coordinate employee engagement initiatives.
  • Assist with employee wellbeing research and resource development.
  • Assist with updating and maintaining the People Operations HIASnet page.
  • Support with the larger People and Culture team with scheduling as needed.
  • Serve as a back-up to the Administration Coordinator by answering phones and directing callers to appropriate departments, as necessary.
  • Perform other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:
  • Undergraduate degree preferred.
  • 1-2 years of prior experience in customer service, administrative support, Human Resources or People Operations.
  • Experience in identifying and organizing various HR related paperwork, including performance reviews, employee applications and staff I-9 forms.
  • Ability to demonstrate confidentiality and articulate knowledge of HR processes.
  • Excellent communication (oral and written) and presentation skills.
  • Strong project management, time management and customer service skills.
  • Proficient with MS Office Word, Excel and PowerPoint.
  • Ability to work with a diverse group of individuals to complete projects and tasks.

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