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Customer Service Operations Associate Jobs in Ashburn, VA

ChargeLab

Operations Associate

Washington, DC

The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service. Responsibilities: * Design and execute ...

ChargeLab

Operations Associate

Washington, DC · On-site

The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service. Responsibilities: * Design and execute ...

HIAS Inc

People Operations Associate

Silver Spring, MD

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

BBYO

Philanthropic Operations Associate

Washington, DC · On-site

Philanthropic Operations Associate Systems and Technology Department Role Location: Washington, DC ... Manage gift processing, donor acknowledgments, pledge tracking, CRM updates, and related ...

HIAS Inc

People Operations Associate

Silver Spring, MD · On-site

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

HIAS Inc.

People Operations Associate

Silver Spring, MD

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

Potomac

Operations Associate

Bethesda, MD · On-site

$60K - $80K/yr

Involved in all core RIA operations including onboarding, transfers, money movement, service ... Ensure all client and account data in Orion, Zoho CRM, and custodial systems is accurate ...

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All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Ashburn, VA

Customer Service Operations Associate information

See Ashburn, VA salary details

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$26

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How much do customer service operations associate jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for customer service operations associate in Ashburn, VA is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $28.03 per hour, depending on experience, location, and employer.

What is a customer service operations associate?

A customer service operations associate is responsible for supporting customer service teams by managing processes, handling inquiries, and ensuring efficient service delivery. They often use tools like CRM software and require strong communication and organizational skills to resolve issues and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

Is a Customer Service Operations Associate job stressful?

A Customer Service Operations Associate role can be stressful due to handling customer inquiries, resolving issues, and meeting performance metrics. The job often requires strong communication skills, patience, and the ability to manage high call volumes or complex problems efficiently.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer operations associate do?

A customer operations associate manages customer accounts, processes orders, and resolves service issues to ensure customer satisfaction. They often use customer relationship management (CRM) software and communicate with clients via phone, email, or chat as part of their daily responsibilities.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What jobs pay 4000 a week without a degree?

Customer Service Operations Associates typically do not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or skilled trades, which may require certifications or extensive experience. Most jobs paying this amount usually demand specific skills, certifications, or significant experience rather than formal degrees.
What are the most commonly searched types of Customer Service Operations jobs in Ashburn, VA? The most popular types of Customer Service Operations jobs in Ashburn, VA are:
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What job categories do people searching Customer Service Operations Associate jobs in Ashburn, VA look for? The top searched job categories for Customer Service Operations Associate jobs in Ashburn, VA are:
What cities near Ashburn, VA are hiring for Customer Service Operations Associate jobs? Cities near Ashburn, VA with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Ashburn, VA as of June 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,684 per year, or $26.3 per hour.

Operations Associate

ChargeLab

Washington, DC

Full-time

Re-posted 8 days ago

Job description

Company Description

Over the next decade, there will be a massive shift to electric vehicles, with the majority of North American vehicle sales expected to be EVs by 2030. ChargeLab is a fast-growing software company building the EV charging infrastructure of the future with solutions that power networks of charging stations across the world. 

Job Description

ChargeLab's Operations team is responsible for rapidly deploying chargers for customers, leveraging our network of amazing distribution and manufacturing partners to seamlessly deliver EV charging stations with powerful software. 

The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service. 

Responsibilities:

  • Design and execute our core services for charger deployment, network monitoring and operations & maintenance

  • Own and maintain internal programs and reporting 

  • Identify opportunities to streamline processes and drive improvements to ensure operational excellence at scale

  • Improve operational performance by using a quantitative approach for issue identification, root cause analysis and improvement rollouts

  • Work with internal cross functional teams (Engineering/Product, Sales & Marketing) to drive program goals and identify areas of improvement

  • Expand our distribution and install network with key strategic partnerships 

  • Design and execute the support experience for site hosts, distribution partners, field service partners and EV drivers

  • Develop and maintain customer facing content to ensure that the voice, tone, and brand of support is consistent and effective

  • Drive continuous efforts to improve support infrastructure and turn customer data information into meaningful product, support, and operational improvements

Qualifications

  • Bachelor's Degree

  • Minimum 1-2 years of experience in project management, program management or related areas

  • Experience building efficient processes that scale across a large organization

  • Experience with customer experience strategy or customer service environment

  • Experience leading cross-functional projects by using insights based on data

  • Self-motivated with a strong affinity for strategic problem solving and driving action

  • Shown success in uncovering data to guide customer driven decisions

  • Persuasive written and verbal communication skills across diverse functions and teams

  • Ability to balance important priorities

  • Experience with process optimization, program management, customer support strategy or quality assurance strong project ownership

Additional Information

Location: Toronto, ON or Washington, DC

Compensation: Base salary + stock option plan

All your information will be kept confidential according to EEO guidelines.

Apply