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Customer Service Operations Associate Jobs in Fairfax, VA

ChargeLab

Operations Associate

Washington, DC · On-site

The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service. Responsibilities: * Design and execute ...

ChargeLab

Operations Associate

Washington, DC · On-site

The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service. Responsibilities: * Design and execute ...

HIAS Inc

People Operations Associate

Silver Spring, MD

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

HIAS Inc.

People Operations Associate

Silver Spring, MD

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

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Customer Service Operations Associate information

See Fairfax, VA salary details

$9

$26

$51

How much do customer service operations associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer service operations associate in Fairfax, VA is $26.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $28.03 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What job categories do people searching Customer Service Operations Associate jobs in Fairfax, VA look for?

The top searched job categories for Customer Service Operations Associate jobs in Fairfax, VA are:

What cities near Fairfax, VA are hiring for Customer Service Operations Associate jobs?

Cities near Fairfax, VA with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you

Operations Associate

Foundation for Defense of Democracies (FDD)

Washington, DC • On-site

$60K - $65K/yr

Full-time

Medical

Posted 17 days ago

Job description

Operations Associate

The Operations Associate plays a critical role in ensuring the smooth, professional, and efficient operation of FDD's headquarters. This highly visible and dynamic position combines the day-to-day management of front office operations, organizational and internship program administration, and on-site events support. The Operations Associate serves as a key point of contact for staff, guests, interns, and vendors, providing outstanding service and attention to detail in a fast-paced environment. The role reports to the Senior Director of Operations and Strategy and is supervised by FDD's Associate Director of Office Operations and Internships.

Roles and Responsibilities:

  • Serve as the first point of contact upon arrival for leadership, guests, staff, and vendors at FDD, providing a professional and welcoming experience.
  • Execute day-to-day front office operations including incoming and outgoing mail and shipping, and supply inventory tracking and management.
  • Maintain shared office spaces, conference rooms, and common areas to ensure cleanliness, organization, and readiness for meetings and events.
  • Manage shared workspaces, hotdesking, and conference room calendars, responsive to the needs of a hybrid office work environment.
  • Coordinate with Senior Director of Administration and building management regarding maintenance requests and office services.
  • Monitor and respond to inquiries via FDD's main phone line and general email inbox, directing messages to the appropriate teams.
  • Collaborate with Events team for on-site events and meetings including guest reception, security list submission, room setup, catering coordination, and front-facing hospitality.
  • Support the internship program, including job postings, application screenings, interview scheduling, candidate communications, and first-day documentation.
  • Facilitate technology setup – from hybrid meetings to new employee onboarding.
  • Support Development and Finance departments by receiving and handling incoming checks, processing and logging payment information, and ensuring secure handoff.

Qualifications and Qualities:

  • Friendly, customer-service attitude, well-suited for a client-facing role.
  • A team player comfortable with receiving and implementing feedback.
  • A "can-do" approach to learning and executing – no task too small or job too large to attempt.
  • Detail-oriented and well-organized, with the ability to manage competing priorities and work independently in a fast-paced environment.
  • This position is located in downtown Washington D.C. and the candidate must live within commuting distance and be available to work from FDD's office.
  • Expected to work in-person up to five days per week during normal business hours.
  • Ability to lift and carry items up to 30 pounds, move standard office furniture and supplies as needed, and remain on feet for extended periods during events or office tasks.
  • Experience with office administration, front desk management, or event coordination preferred.
  • Proficiency with Outlook, Microsoft Office, Slack, and Monday.com a plus. (Incoming mastery of these tools and platforms is not a must, but willingness to learn is.)
  • Interest in FDD's mission and programs; familiarity with the foreign policy and national security landscape a plus.

This role has a projected salary band of $60,000-$65,000 per year, based on candidate's experience and qualifications. Additional benefits are available, including healthcare coverage based on eligibility.

Interested and qualified candidates are encouraged to send a resume and letter of interest to FDD Human Resources (hr2@fdd.org).

FDD is a Washington, DC-based non-partisan research institute focusing on foreign policy and national security.

For more information, please visit FDD.org and follow FDD on X @FDD.

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