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Customer Service Operations Associate Jobs in Vienna, VA

ChargeLab

Operations Associate

Washington, DC · On-site

The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service. Responsibilities: * Design and execute ...

ChargeLab

Operations Associate

Washington, DC

The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service. Responsibilities: * Design and execute ...

HIAS Inc

People Operations Associate

Silver Spring, MD

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

HIAS Inc.

People Operations Associate

Silver Spring, MD

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

HIAS Inc

People Operations Associate

Silver Spring, MD · On-site

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

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Customer Service Operations Associate information

See Vienna, VA salary details

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How much do customer service operations associate jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer service operations associate in Vienna, VA is $25.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $27.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What job categories do people searching Customer Service Operations Associate jobs in Vienna, VA look for? The top searched job categories for Customer Service Operations Associate jobs in Vienna, VA are:
What cities near Vienna, VA are hiring for Customer Service Operations Associate jobs? Cities near Vienna, VA with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you

Operations Associate

ChargeLab

Washington, DC • On-site

Full-time

Posted 19 days ago

Job description

Company Description
Over the next decade, there will be a massive shift to electric vehicles, with the majority of North American vehicle sales expected to be EVs by 2030. ChargeLab is a fast-growing software company building the EV charging infrastructure of the future with solutions that power networks of charging stations across the world.
Job Description
ChargeLab's Operations team is responsible for rapidly deploying chargers for customers, leveraging our network of amazing distribution and manufacturing partners to seamlessly deliver EV charging stations with powerful software.
The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service.
Responsibilities:
  • Design and execute our core services for charger deployment, network monitoring and operations & maintenance
  • Own and maintain internal programs and reporting
  • Identify opportunities to streamline processes and drive improvements to ensure operational excellence at scale
  • Improve operational performance by using a quantitative approach for issue identification, root cause analysis and improvement rollouts
  • Work with internal cross functional teams (Engineering/Product, Sales & Marketing) to drive program goals and identify areas of improvement
  • Expand our distribution and install network with key strategic partnerships
  • Design and execute the support experience for site hosts, distribution partners, field service partners and EV drivers
  • Develop and maintain customer facing content to ensure that the voice, tone, and brand of support is consistent and effective
  • Drive continuous efforts to improve support infrastructure and turn customer data information into meaningful product, support, and operational improvements

Qualifications
  • Bachelor's Degree
  • Minimum 1-2 years of experience in project management, program management or related areas
  • Experience building efficient processes that scale across a large organization
  • Experience with customer experience strategy or customer service environment
  • Experience leading cross-functional projects by using insights based on data
  • Self-motivated with a strong affinity for strategic problem solving and driving action
  • Shown success in uncovering data to guide customer driven decisions
  • Persuasive written and verbal communication skills across diverse functions and teams
  • Ability to balance important priorities
  • Experience with process optimization, program management, customer support strategy or quality assurance strong project ownership

Additional Information
Location: Toronto, ON or Washington, DC
Compensation: Base salary + stock option plan
All your information will be kept confidential according to EEO guidelines.

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