Customer Service Operations Associate Jobs in Vancouver, WA

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Interviews: Due to the high volume of applications we receive, it may take several weeks after the application deadline for us to schedule interviews.

Who We Are

Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps.The work you will do in this role affects members of our community who come to the court to have their cases resolved.We need people who want to impact their communities, value OJD's efforts to remove barriers to access justice services, and welcome interacting with the public.

We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work experience, education, and any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission.

Benefits to You

• We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.

• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.

• OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job.

• In this job profile, we offer candidates new to OJD up to the fourth step of the salary range, depending on experience. You are potentially eligible for a 5% annual increase.

Position Highlights

The Washington County Circuit Court in Hillsboro, Oregon, is hiring a Verification Specialist (Court Operations Associate).

In this role, you will check in individuals for their court appearances and help customers who need court-appointed counsel with their paperwork. You will review applications for accuracy and completeness and will conduct brief financial interviews. You will determine eligibility for court-appointed counsel, research potential attorney conflicts, and assign court-appointed attorneys based on availability and case type. You will prepare orders and forms for making recommendations to the court. You will also work closely with the public, defendants, and local indigent defense firms.

You will perform data entry, scan documents, and report defendant check-in information to the court. You will also provide coverage for the Traffic and Violation Unit by accepting traffic pleas, entering dispositions, and assessing and collecting traffic fines.

Additionally, you will provide customer service at a public counter, where you will answer questions about court appearances and court appointed attorney assignments and will verify payments and balances for criminal and traffic cases. You will process payments made in person, over the phone, and by mail, including receipting and entering data into the case management system and the point-of-sale program. Each day, you will prepare a bank deposit slip, balance the cash drawer, and turn in all cash, checks, and other payments for deposit or nightly storage in the court safe.

Assigned tasks may be changed to accommodate workload and organizational needs.

Instructions for REQUIRED Cover Letter and Work History/Resume

Your cover letter and work history/resume should demonstrate how you meet the Minimum Qualifications, the Special Qualifications, and the Requested Skills and Attributes, which are listed below.

Cover Letter (REQUIRED)

• Attach your cover letter (not to exceed two pages) in the Resume/Cover Letter section of the application. Your cover letter and filename should include your name.

• Address the cover letter "To the Hiring Manager."

• In the body of your cover letter, please include responses to all Requested Skills and Attributes listed below.

• Do not use a generic cover letter; please personalize your cover letter for this position. We read every letter.

• Prepare your cover letter before starting your Workday application.

Work History/Resume (REQUIRED)

• Attach your updated resume in the Resume/Cover Letter section of the application. Your resume and filename should include your name.
  OR

• Complete the Job History/Work Experience portion of your Workday profile if you are not using an updated resume.

Failure to follow these instructions may result in rejection of your application. All application materials will be evaluated for consistency of information, and your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.

The application deadline is 11:59 p.m. on the date listed above.

Minimum Qualifications

(These must be evident in your resume or work history.)

The qualified candidate must have a high school diploma or equivalent.

AND

At least three (3) years of responsible experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents.

OR

Any combination of education and experience equivalent to three (3) years of experience that typically supports the knowledge, skills, and abilities for the position.

Special Qualifications

(These must be verifiable.)

None.

Requested Skills and Attributes

(These must be addressed in your cover letter.)

• Experience performing a variety of clerical or administrative support tasks with strict deadlines in a busy business or professional setting.

• Experience using a variety of software programs to access and input information and complete various tasks.

• Experience providing customer service to a variety of individuals in challenging circumstances.

• Skill in writing and reviewing documents for accuracy and completeness.

• Experience handling cash or credit card transactions, generating receipts, and crediting accounts.

• Bilingual English/Spanish proficiency is preferred but not required.

Working Conditions

• This is a full-time position, and the work schedule currently is 8:00 a.m. to 5:00 p.m. Monday through Friday. This position is eligible for overtime compensation for hours worked in excess of 40 per workweek.

• Occasional after-hours or overtime work may be required.

• Work is performed in a fast-paced office environment, and the person in this position must be able to prioritize the workload to meet time-sensitive deadlines.

• Frequent phone and in-person contact with people from diverse backgrounds.

• Frequent phone and in-person contact with people who may be facing challenging life circumstances, highly stressful situations, or trauma, including people who are angry, hostile, confused, or frustrated.

• Long periods of sitting while working at a computer.

• Regular use of the following equipment: telephone, OJD-assigned computer with multiple monitors, copy machine, fax machine, and scanner.

ADDITIONAL INFORMATION
Criminal Background Check
You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.

Reference Checks

By submitting your application to OJD, you consent to reference checks about your qualifications, your workplace performance, and your work product.
United States Employment Eligibility
OJD does not offer visa sponsorships. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security's I-9 form confirming authorization to work in the United States. OJD will use E-Verify to confirm that you are authorized to work in the United States.

Future Vacancies
Apply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.
Age-Based Discrimination

OJD does not request or require your age, date of birth, or attendance or graduation dates from an educational institution during the application process.

Veterans' or Oregon National Guard Preference
Eligible veterans and current or former servicemembers with the Oregon National Guard who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans and current or former servicemembers with the Oregon National Guard must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility.The action item, asking for documentation, will arrive after they have submitted their initial application materials. Visit theOregon job opportunities Veterans, Disabled Veterans & State Servicemembersweb page for additional details, information, and resources.

Conduct Expectations
Because of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee, you will be expected to preserve the confidentiality of information received in the course of OJD employment.
Pay Equity
As an employer, OJD complies with Oregon's pay equity law. In this job profile, we offer candidates new to OJD up to the fourth step of the salary range, depending on experience. For more information on pay equity, click here.
Employee Benefits
Click here to access information specific to OJD employee benefits.

Public Service Loan Forgiveness

OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program, and how to qualify, please click here.

Questions and Support

• If you require an alternate format to complete the application process, call 503-986-5930, or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed.

• Workday related information and resources are available here.

• For questions about a specific OJD job posting, call 503-986-5930 or email ojd.hrsd@ojd.state.or.us.

The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills.The more inclusive we are, the better our work will be.