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Customer Service Operations Associate Jobs in Springfield, VA

Erickson

Operations Associate

Springfield, VA · On-site

$55K/yr

... our Operations Associate (OA) Program -a dynamic, hands-on experience designed to grow future ... Experience with seniors, health care, and/or service delivery. * Breadth of leadership activities ...

New

Kone AB

Service Operations Manager

Washington, DC

$159K - $209K/yr

Our operations in over 60 countries around the world has helped us achieve our position as an ... Do youcoachthe technical-oriented Supervisors of today, to be customer-, service- and result ...

AEG

Operations Associate

Springfield, VA · On-site

$14 - $15/hr

If you have a passion for service and a dedication to continuous growth, we want you to be part of ... Provide game operations coverage, including clock operations, scorekeeper, safety monitor, and ...

Sephora

Operations Associate - Part Time

Alexandria, VA · On-site

$21.75 - $24.88/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Sephora

Operations Associate - Part Time

Woodbridge, VA · On-site

$21.75 - $24.88/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

New

Sephora

Operations Associate - Part Time

Mclean, VA · On-site

$21.75 - $24.88/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Sephora

Operations Associate - Part Time

Mclean, VA · On-site

$21.75 - $24.88/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Sephora

Operations Associate - Part Time

Woodbridge, VA · On-site

$21.75 - $24.88/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

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Customer Service Operations Associate information

See Springfield, VA salary details

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How much do customer service operations associate jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer service operations associate in Springfield, VA is $26.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $28.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What job categories do people searching Customer Service Operations Associate jobs in Springfield, VA look for? The top searched job categories for Customer Service Operations Associate jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Customer Service Operations Associate jobs? Cities near Springfield, VA with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Operations Associate

Operations Associate

Erickson

Springfield, VA • On-site

$55K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Location:

Greenspring Village by Erickson Senior Living

Jumpstart your career in operations with our Operations Associate (OA) Program-a dynamic, hands-on experience designed to grow future leaders in a vibrant senior living community! This minimum one-year program blends structured learning, special projects, leadership training, and multi-level feedback with real-world exposure across a variety of community departments.

As an OA, you'll rotate through different business areas, gaining valuable leadership experience while contributing meaningful work that makes a difference in residents' lives. You'll take ownership of assignments, meet key learning milestones, and help drive business results along the way. No two days are the same-assignments evolve based on business needs, so adaptability and a willingness to learn are key to your success.

If you're flexible, driven, and excited to build a well-rounded foundation within a mission-driven environment, this program is for you!

What we offer

  • Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options

  • PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law

  • 401k for all team members 18 and over with a company 3% match

  • Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age

  • Free access to our on-site Team member Health and Well-Being Centers, plus Well-Being programs, tools and resources for you and your immediate family members

  • Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

  • Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!

Compensation: Commensurate with experience starting at $55,000 per year

How you will make an impact

  • With guidance from the Human Resources Director or Department leader, plan and execute all established learning objectives for each business-line rotation.

  • Complete all assigned structured learning, including on-the-job, follow-up

  • Assume effective program and project leadership roles in each business rotation.

  • Prepare reports, presentations, and correspondence related to the business activities during each rotation.

  • With the OA Program Coordinator, create an individual career path to support professional growth within the organization after completion of the program.

  • Attend quarterly peer team calls conducted by Senior HR Managers.

  • Attend monthly leadership meetings.

What you will need

  • Previous work experience, or academic leadership experience required. Education will be considered in lieu of experience.

  • For Continuing Care rotation, must complete regulatory online Health Stream courses and attend the orientation for understanding the Person-Centered Approach to care.

  • Experience with seniors, health care, and/or service delivery.

  • Breadth of leadership activities while in school with a record of individual and team successes.

  • Must be flexible - assignments are subject to change based on the emerging needs of the business.

  • Willing to travel.

  • Willingness to relocate.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Greenspring is a beautiful 58-acre continuing care retirement community in Springfield, Virginia. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Greenspring helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

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