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Customer Service Operations Associate Jobs in Ottawa, ON

Executive Aviation

Customer Service Agent

Hamilton, ON · On-site

Our operation in Hamilton keeps growing and provides our team members with an amazing opportunity ... In Hamilton you will be a part of an amazing team of customer service specialists who work together ...

Walmart

OMNI Customer Fulfillment Associate

Orleans, ON

CA$17.75/hr

This position is well suited for individuals seeking an engaging role in customer service or retail ... Support Customers and Team Operations Balances fulfillment tasks with positive customer interaction ...

Motorola

Software Customer Service Manager

Gatineau, QC · On-site

CA$100K - CA$135K/yr

... operational acceptance and satisfaction of the broader product ecosystem across all customers. This ... High School diploma, Associates, or Bachelor's degree in General Studies, IT, or Technology. * Must ...

Motorola

Software Customer Service Manager

Ottawa, ON · On-site

CA$100K - CA$135K/yr

... operational acceptance and satisfaction of the broader product ecosystem across all customers. This ... High School diploma, Associates, or Bachelor's degree in General Studies, IT, or Technology. * Must ...

Walmart

(CAN) Stockperson/Cartpusher

Hamilton, ON · On-site

CA$17.75/hr

WHAT YOU'LL DO Support Customer Service Operations Collect shopping carts from cart corrals, the ... associates. Promote a Safe and Hazard Free Work Environment Use required personal protective ...

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Customer Service Operations Associate information

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are the most commonly searched types of Customer Service Operations jobs in Ottawa, ON? The most popular types of Customer Service Operations jobs in Ottawa, ON are:
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What cities near Ottawa, ON are hiring for Customer Service Operations Associate jobs? Cities near Ottawa, ON with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Ottawa, ON as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Agent

Executive Aviation

Hamilton, ON • On-site

Other

Posted 28 days ago

Job description

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

Our operation in Hamilton keeps growing and provides our team members with an amazing opportunity to work with many of our different airline partners. In Hamilton you will be a part of an amazing team of customer service specialists who work together to provide exemplary service.  So, would you say that going above and beyond is in your DNA?  Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you?   Are you someone who is known for reliability and flexibility? 

If you answered ‘Yes!’ to any of our question, then apply and come join us!   Executive Aviation is hiring Customer Service Agents at the Hamilton Airport (YHM) who love working in the tourism industry, and anything people and travel related. This role reports directly to an amazing Shift Lead who is there to support you.  

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $18.40-$21.45/hour. We offer comprehensive Health benefits for all part- and full-time team members.  We also have fantastic flight benefits with the airlines that we support.  We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

  • Greeting passengers
  • Following airline specific check-in policies and procedures
  • Have proper security clearances
  • Provide pre-flight first class or priority seating grooming for the flight
  • Manage passenger boarding as per airline procedures
  • Understanding flight document requirements and carry-on allowances
  • Positively working with airline crew
  • A physical ability to consistently lift up to 70lbs/32kgs
  • Kindly enforce airline and airport policies and procedures to passengers
  • In some cases, learn how to bridge an airplane
  • Other duties as assigned

Qualifications

  • At least 2 years in customer service role
  • Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
  • Previous airport experience would be considered an asset
  • Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
  • Strong communication skills
  • An ability to meet all conditions of employment:
    • Restricted Area pass issued by Transport Canada
    •  A criminal background check
    • Hold a valid driver’s license

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