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Customer Service Manager Jobs in Troy, AL (NOW HIRING)

SunStop

Customer Service Associate

Brantley, AL · On-site

$13 - $18/hr

The Customer Service Associate is responsible for delivering outstanding customer service by ... advancement into management roles, we'd love to hear from you. We are hiring Full-Time and ...

SunStop

Customer Service Associate

Elba, AL · On-site

$11.75 - $16/hr

The Customer Service Associate is responsible for delivering outstanding customer service by ... advancement into management roles, we'd love to hear from you. We are hiring Full-Time and ...

SunStop

Customer Service Associate

New Brockton, AL · On-site

$11.50 - $16/hr

The Customer Service Associate is responsible for delivering outstanding customer service by ... advancement into management roles, we'd love to hear from you. We are hiring Full-Time and ...

SunStop

Customer Service Associate

Ozark, AL · On-site

$13 - $18/hr

The Customer Service Associate is responsible for delivering outstanding customer service by ... advancement into management roles, we'd love to hear from you. We are hiring Full-Time and ...

SunStop Stores

Customer Service Associate

New Brockton, AL · On-site

$11.50 - $16/hr

The Customer Service Associate is responsible for delivering outstanding customer service by ... advancement into management roles, we'd love to hear from you. We are hiring Full-Time and ...

SunStop

Customer Service Associate

Ozark, AL · On-site

$13 - $18/hr

The Customer Service Associate is responsible for delivering outstanding customer service by ... advancement into management roles, we'd love to hear from you. We are hiring Full-Time and ...

SunStop Stores

Customer Service Associate

Brantley, AL · On-site

$13 - $18/hr

The Customer Service Associate is responsible for delivering outstanding customer service by ... advancement into management roles, we'd love to hear from you. We are hiring Full-Time and ...

Troy University

Customer Service Representative

Troy, AL · On-site

$15 - $20.25/hr

... services, enrollment management, and other related departmental areas in an effort to answer ... Customer focus and adaptability to different personality types 4. Ability to multi-task, set ...

Troy University

Customer Service Representative

Troy, AL · On-site

$15 - $20.50/hr

... services, enrollment management, and other related departmental areas in an effort to answer ... Customer focus and adaptability to different personality types 4. Ability to multi-task, set ...

SunStop Stores

Customer Service Associate

Ozark, AL · On-site

$13 - $18/hr

The Customer Service Associate is responsible for delivering outstanding customer service by ... advancement into management roles, we'd love to hear from you. We are hiring Full-Time and ...

SunStop Stores

Customer Service Associate

Elba, AL · On-site

$11.75 - $16/hr

The Customer Service Associate is responsible for delivering outstanding customer service by ... advancement into management roles, we'd love to hear from you. We are hiring Full-Time and ...

SunStop Stores

Customer Service Associate

New Brockton, AL · On-site

$11.50 - $16/hr

The Customer Service Associate is responsible for delivering outstanding customer service by ... advancement into management roles, we'd love to hear from you. We are hiring Full-Time and ...

SunStop Stores

Customer Service Associate

Ozark, AL · On-site

$13 - $18/hr

The Customer Service Associate is responsible for delivering outstanding customer service by ... advancement into management roles, we'd love to hear from you. We are hiring Full-Time and ...

SunStop Stores

Customer Service Associate

Elba, AL · On-site

$11.75 - $16/hr

The Customer Service Associate is responsible for delivering outstanding customer service by ... advancement into management roles, we'd love to hear from you. We are hiring Full-Time and ...

SunStop Stores

Customer Service Associate

Ozark, AL · On-site

$13 - $18/hr

The Customer Service Associate is responsible for delivering outstanding customer service by ... advancement into management roles, we'd love to hear from you. We are hiring Full-Time and ...

Variety Stores LLC

Customer Service Associate

Luverne, AL

$12 - $16.75/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions * Retail store environment where extended periods of standing are ...

Roses Discount Stores

Customer Service Associate

Luverne, AL · On-site

$12 - $16.75/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

CGI Inc.

Customer Service Representative

Troy, AL · On-site

$12 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... management programs, and more Skills: * Customer Service & Support What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership ...

ThompsonGas

Customer Service Representative

Louisville, AL · On-site

$17.75 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative ThompsonGas is the nation's fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Troy, AL

Customer Service Manager information

See Troy, AL salary details

$23K

$54.5K

$94.9K

How much do customer service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service manager in Troy, AL is $54,502.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Troy, AL?

The most popular types of Customer Service jobs in Troy, AL are:

What job categories do people searching Customer Service Manager jobs in Troy, AL look for?

The top searched job categories for Customer Service Manager jobs in Troy, AL are:

What cities near Troy, AL are hiring for Customer Service Manager jobs?

Cities near Troy, AL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Troy, AL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,502 per year, or $26.2 per hour.

Customer Service Associate

SunStop

Brantley, AL • On-site

$13 - $18/hr

Full-time, Part-time

Re-posted 18 days ago

Job description

The Customer Service Associate is responsible for delivering outstanding customer service by providing fast, friendly, and courteous assistance to all guests. This role involves handling cash and electronic transactions accurately, stocking merchandise, and maintaining a clean, organized work environment. While on duty, the CSA will operate a cash register, scanner, card reader, and other related equipment.

This is a hands-on position ideal for individuals who are enthusiastic, dependable, and committed to creating a positive customer experience. Key Responsibilities: Provide exceptional customer service at all times Greet customers warmly and assist with their needs Accurately operate the cash register and handle transactions Stock and merchandise products as needed Maintain cleanliness and orderliness of the work area We are proud to be an Equal Employment Opportunity (EEO) employer. If you're looking for a rewarding opportunity with growth potential, including advancement into management roles, we'd love to hear from you.

We are hiring Full-Time and Part-Time team members at multiple locations.

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