ZipRecruiter

Log In

2

Remote Customer Service Manager Jobs in Troy, AL

InsuraTec

Sales Representative (Remote)

Troy, AL · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

next page

Showing results 1-20

People also search for

All JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Troy, AL

Remote Customer Service Manager information

See Troy, AL salary details

$23K

$54.5K

$94.9K

How much do remote customer service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for remote customer service manager in Troy, AL is $54,502.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,800.00 per year, depending on experience, location, and employer.

What is a Remote Customer Service Manager job?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are the key skills and qualifications needed to thrive in the Remote Customer Service Manager position, and why are they important?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What are typical daily responsibilities for a Remote Customer Service Manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.
More about Remote Customer Service Manager jobs
What are the most commonly searched types of Remote Customer Service jobs in Troy, AL? The most popular types of Remote Customer Service jobs in Troy, AL are:
What are popular job titles related to Remote Customer Service Manager jobs in Troy, AL? For Remote Customer Service Manager jobs in Troy, AL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Manager jobs in Troy, AL look for? The top searched job categories for Remote Customer Service Manager jobs in Troy, AL are:
What cities near Troy, AL are hiring for Remote Customer Service Manager jobs? Cities near Troy, AL with the most Remote Customer Service Manager job openings:
Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Troy, AL as of May 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $54,502 per year, or $26.2 per hour.

Customer Care Coordinator - Travel Services

Exciting Travel Now

Troy, AL • Remote

$16.75 - $21.75/hr

Other

Posted 7 days ago

Job description

About the job Customer Care Coordinator - Travel Services
Position Overview
We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.
Key Responsibilities

  • Serve as a primary point of contact for travel-related inquiries
  • Provide timely and accurate responses to customer questions
  • Support travel planning coordination and itinerary updates
  • Monitor client needs before, during, and after travel
  • Maintain detailed documentation and follow-up communication
  • Adhere to company procedures and service standards
Qualifications
  • Strong customer service and relationship-building skills
  • Detail-oriented with strong follow-through
  • Self-directed and comfortable working remotely
  • Experience in customer service, sales support, or administration preferred
  • Comfortable learning new systems and online platforms
  • Interest in travel or tourism is a plus
What We Provide
  • Training, tools, and ongoing mentorship
  • Flexible remote work environment
  • Advancement opportunities within the organization
  • Positive, service-focused team culture

Apply