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Customer Service Manager Jobs in Summit, NJ (NOW HIRING)

Haddad Plumbing & Heating

Service Manager

Newark, NJ · On-site

Respond to operational, employee, and customer issues promptly and efficiently. * Review and process all invoices accurately and timely. * Develop and manage service inventory policies, levels, and ...

Climate Pros LLC

Service Manager

Fairfield, NJ · On-site

Our customers aren't just businesses; they're change-makers, innovators, and visionaries in their ... Service Management: * Provide exceptional support to both internal and external customers.

Burlington

Service Manager

New York, NY · On-site

$27.60 - $42.55/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, while also ... You'll Come With 3+ years of Retail Management or Store Operations experience at an Off Price, Big ...

Midas

Automotive Service Manager

Woodbridge, NJ

$50K - $75K/yr

Midas Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ...

Bandana

Service Manager

Manhattan, NY · On-site

$36 - $44/hr

Service Manager Aritzia is growing, and our Service team in Retail is growing with it. This is a unique opportunity to be part of the team responsible for successfully delivering elevated, Everyday ...

Midas

Automotive Service Manager

Woodbridge, NJ

$50K - $75K/yr

Midas Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ...

allegiance

Service Manager

Newark, NJ · On-site

Manage service requests of commercial truck leasing customers with urgency and professionalism * Develop and manage relationships with vendors and customers * Assist management team in preparing an ...

Burlington

Service Manager

New York, NY · On-site

$27.60 - $42.55/hr

Ensure team delivers excellent customer service while demonstrating a high degree of professionalism. You'll Come With 3+ years of Retail Management and Operations experience at an Off Price, Big Box ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Summit, NJ

Customer Service Manager information

See Summit, NJ salary details

$26K

$61.6K

$107.3K

How much do customer service manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service manager in Summit, NJ is $61,629.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $74,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Summit, NJ?

The most popular types of Customer Service jobs in Summit, NJ are:

What job categories do people searching Customer Service Manager jobs in Summit, NJ look for?

The top searched job categories for Customer Service Manager jobs in Summit, NJ are:

What cities near Summit, NJ are hiring for Customer Service Manager jobs?

Cities near Summit, NJ with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Summit, NJ as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,629 per year, or $29.6 per hour.

CUSTOMER SERVICE REPRESENTATIVE

Maximum Quality Foods Inc

Linden, NJ • On-site

$18 - $20/hr

Full-time

Re-posted 6 days ago

Job description

Maximum Quality Foods, Inc.

Job Description



Job Title: CUSTOMER SERVICE REPRESENTATIVE FLSA/Grade: Non-Exempt/Hourly

Reports to: Customer Service Manager Department: Customer Service



Maximum Quality Foods, Inc. is an independent foodservice distributor located in Linden, NJ. Family Owned and operated for over 46 years, we are proud to service all of New York, New Jersey, and Delaware, as well as parts of Connecticut, Rhode Island, Pennsylvania, and Maryland.


Position Summary:


The Customer Service Representative is responsible for supporting the Company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties.

The position of Customer Service Representative is not exempt from the overtime provisions of the Federal Fair Labor Standards Act and shall be entitled to overtime compensation for hours worked more than 40 in any one work week.

The Customer Service Representative shall be accountable and supervised by the Customer Service Manager.

Essential Duties & Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Develops maximum sales potential out of assigned customers through good customer service techniques, and knowledge of the Company's products and services as well as the competition's strengths/weaknesses.
  • Applies knowledge of company products/services to efficiently process customer information and respond to inquiries and complaints in a diplomatic manner.
  • Contact customers by telephone or correspondence as often as necessary to meet and exceed the company's sales goals. Reviewing their current order items and getting specifics on items they are not currently buying.
  • Calculates prices, discounts and proposals to meet specific customer requirements in an efficient manner.
  • Remains current on market conditions regarding products and product updates through available resources.
  • Utilizes Company leads to expand current customer base and follow up all leads promptly.
  • Maintains updated, organized files on all assigned customers.
  • Completes and submits customer activity reports each week on sales and backlog orders.
  • Analyzes customer accounts and promptly makes corrections and/or modifications to files. Deleting items that may be on their guide by way of a sub or sample. Keeping items clear and pricing accurate.
  • Contact customers to obtain missing information or data to ensure an accurate customer database.
  • Trains new Customer Service Representatives as requested on the system.
  • Enters appropriate information from customer orders on computer.
  • Verifies all order information for accuracy while entering into system.
  • Perform other duties as assigned by management.

Competencies:

  • Oral Communication Skills
  • Written Communication Skills
  • Telephone Etiquette
  • Customer Service
  • Customer Relations
  • Filing
  • Computer literacy
  • Problem solving
  • Organization
  • Professionalism
  • Presentation

Shift:

  • Sunday – Friday


Salary:


Hourly

Work Environment:

  • Office.

Required Qualifications

  • High School Diploma or Equivalent.

*The above job description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an employment contract or contract of any kind. Maximum Quality Foods, Inc. is an “At Will” employer. Employees can be re-assigned at any time and given other duties within the corporation. Maximum Quality Foods, Inc. has the right to change, modify, suspend, interrupt or cancel in whole or in part any job function outlined in a job description at any time and without advanced notice to the employee.

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