Service Manager
Springfield, NJ · On-site
At Autoland Toyota Chrysler Jeep Dodge Ram, we are committed to an environment where the customer ... We are looking for a highly motivated candidate with Automotive Service Management experience to ...
Service Manager
Springfield, NJ · On-site
At Autoland Toyota Chrysler Jeep Dodge Ram, we are committed to an environment where the customer ... We are looking for a highly motivated candidate with Automotive Service Management experience to ...
At Autoland Toyota Chrysler Jeep Dodge Ram, we are committed to an environment where the customer ... We are looking for a highly motivated candidate with Automotive Service Management experience to ...
At Autoland Toyota Chrysler Jeep Dodge Ram, we are committed to an environment where the customer ... We are looking for a highly motivated candidate with Automotive Service Management experience to ...
Service Manager
$70K - $80K/yr
Customer Service: * Ensure all guests receive exceptional service, addressing any complaints or ... Manage reservation systems and seating plans to optimize service efficiency and customer ...
Service Manager
$70K - $80K/yr
Customer Service: * Ensure all guests receive exceptional service, addressing any complaints or ... Manage reservation systems and seating plans to optimize service efficiency and customer ...
Service Manager
Hawthorne, NJ · On-site
$50K - $130K/yr
As an HVAC Service Manager, you will be responsible for overseeing and coordinating our service ... Monitor and prioritize service requests, ensuring that customer needs are met promptly and ...
Quick apply
Service Manager
Hawthorne, NJ · On-site
$50K - $130K/yr
As an HVAC Service Manager, you will be responsible for overseeing and coordinating our service ... Monitor and prioritize service requests, ensuring that customer needs are met promptly and ...
Service Manager
$50K - $130K/yr
As an HVAC Service Manager, you will be responsible for overseeing and coordinating our service ... Monitor and prioritize service requests, ensuring that customer needs are met promptly and ...
Quick apply
Service Manager
$50K - $130K/yr
As an HVAC Service Manager, you will be responsible for overseeing and coordinating our service ... Monitor and prioritize service requests, ensuring that customer needs are met promptly and ...
Pleaselist 4 - 5 main tasks & responsibilities * Task1 * Task 2 * ...
Pleaselist 4 - 5 main tasks & responsibilities * Task1 * Task 2 * ...
Customer Service Management
New York, NY · On-site
$17.50 - $23.75/hr
Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...
Customer Service Management
New York, NY · On-site
$17.50 - $23.75/hr
Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...
Customer Service Management
New York, NY · On-site
$17.50 - $23.75/hr
Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...
Customer Service Management
New York, NY · On-site
$17.50 - $23.75/hr
Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...
As a customer service manager with Liliana Reyes Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to ...
As a customer service manager with Liliana Reyes Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to ...
Customer Service
Somerset, NJ · On-site
$16 - $21.75/hr
Customer Service Representative Responsible for all Customer Service activities in support of both ... Oversight on the Order Management Process and develop key relationships at our 3PL partner with ...
Customer Service
Somerset, NJ · On-site
$16 - $21.75/hr
Customer Service Representative Responsible for all Customer Service activities in support of both ... Oversight on the Order Management Process and develop key relationships at our 3PL partner with ...
Service Manager
Queens, NY · On-site
$40K - $52K/yr
As the Service Manager, you will oversee daily operations, manage staff, and ensure that all ... Address any customer needs and provide expert solutions. * Conduct daily walk thru and pre-shift ...
Quick apply
Service Manager
Queens, NY · On-site
$40K - $52K/yr
As the Service Manager, you will oversee daily operations, manage staff, and ensure that all ... Address any customer needs and provide expert solutions. * Conduct daily walk thru and pre-shift ...
Service Manager
Somerset, NJ · On-site
The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...
Quick apply
Service Manager
Somerset, NJ · On-site
The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...
Service Manager
Queens, NY · On-site
$40K - $52K/yr
As the Service Manager, you will oversee daily operations, manage staff, and ensure that all ... Address any customer needs and provide expert solutions. * Conduct daily walk thru and pre-shift ...
Quick apply
Service Manager
Queens, NY · On-site
$40K - $52K/yr
As the Service Manager, you will oversee daily operations, manage staff, and ensure that all ... Address any customer needs and provide expert solutions. * Conduct daily walk thru and pre-shift ...
Service Manager
$115K - $125K/yr
The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...
Quick apply
Service Manager
$115K - $125K/yr
The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...
Service Manager
$115K - $125K/yr
The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...
Service Manager
$115K - $125K/yr
The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...
Service Manager
Somerset, NJ · On-site +1
$115K - $125K/yr
The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...
Service Manager
Somerset, NJ · On-site +1
$115K - $125K/yr
The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...
Customer Service
Somerset, NJ · On-site
$16 - $21.75/hr
Responsible for all Customer Service activities in support of both the Brand and Generics divisions ... Oversight on the Order Management Process and develop key relationships at our 3PL partner with ...
Customer Service
Somerset, NJ · On-site
$16 - $21.75/hr
Responsible for all Customer Service activities in support of both the Brand and Generics divisions ... Oversight on the Order Management Process and develop key relationships at our 3PL partner with ...
Customer Service & Collections Manager
Manhattan, NY · On-site
$66K - $122K/yr
... management, customer service, departmental metrics and reporting. The VP works collaboratively with the Chief Operations Officer (COO) to improve processes and procedures and partners with the ...
Customer Service & Collections Manager
Manhattan, NY · On-site
$66K - $122K/yr
... management, customer service, departmental metrics and reporting. The VP works collaboratively with the Chief Operations Officer (COO) to improve processes and procedures and partners with the ...
CUSTOMER SERVICE REPRESENTATIVE
Linden, NJ · On-site
$18 - $20/hr
Customer Service Manager Department: Customer Service Maximum Quality Foods, Inc. is an independent foodservice distributor located in Linden, NJ. Family Owned and operated for over 46 years, we are ...
CUSTOMER SERVICE REPRESENTATIVE
Linden, NJ · On-site
$18 - $20/hr
Customer Service Manager Department: Customer Service Maximum Quality Foods, Inc. is an independent foodservice distributor located in Linden, NJ. Family Owned and operated for over 46 years, we are ...
Customer Service Shift Manager
Brooklyn, NY · On-site
$20 - $25/hr
A passion for food - and an enthusiasm for customer service. * 1+ year food retail managers experience or multiple years in restaurant management. * A positive, team player attitude and a willingness ...
Quick apply
Customer Service Shift Manager
Brooklyn, NY · On-site
$20 - $25/hr
A passion for food - and an enthusiasm for customer service. * 1+ year food retail managers experience or multiple years in restaurant management. * A positive, team player attitude and a willingness ...
Customer Service Manager information
See Summit, NJ salary details
$26K - $33.4K
5% of jobs
$33.4K - $40.8K
14% of jobs
$43.6K is the 25th percentile. Wages below this are outliers.
$40.8K - $48.2K
16% of jobs
The median wage is $54.9K / yr.
$48.2K - $55.6K
17% of jobs
$55.6K - $63K
12% of jobs
$63K - $70.4K
9% of jobs
$72K is the 75th percentile. Wages above this are outliers.
$70.4K - $77.8K
11% of jobs
$77.8K - $85.2K
6% of jobs
$85.2K - $92.5K
5% of jobs
$92.5K - $99.9K
2% of jobs
$99.9K - $107.3K
3% of jobs
$26K
$61.6K
$107.3K
How much do customer service manager jobs pay per year?
As of Aug 22, 2026, the average yearly pay for customer service manager in Summit, NJ is $61,629.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $74,400.00 per year, depending on experience, location, and employer.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
How much does a customer service manager get?
A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Summit, NJ?
The most popular types of Customer Service jobs in Summit, NJ are:
What job categories do people searching Customer Service Manager jobs in Summit, NJ look for?
The top searched job categories for Customer Service Manager jobs in Summit, NJ are:
What cities near Summit, NJ are hiring for Customer Service Manager jobs?
Cities near Summit, NJ with the most Customer Service Manager job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 15 days ago
Job description
At Autoland Toyota Chrysler Jeep Dodge Ram, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!
We are looking for a highly motivated candidate with Automotive Service Management experience to drive excellent results in customer service and operational efficiency/profitability in our Service Dept. Applicant must have excellent customer service and communication skills and excel in a fast pace environment.
What We Offer
Medical, Dental & Vision Insurance
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Health and wellness
Discounts on products and services
Air-conditioned shop
State-of-the-art facility and cutting edge technology
Shop equipped with the newest technology and equipment
Work environment OSHA certified to current Air Quality Standards
Highly productive shop
Clean and professional work environment
Competitive wages
Responsibilities:
Responsible for the daily operations of the Service Dept. leading the charge to achieve monthly goals on all aspects of customer satisfaction, operations and finance.
Must be customer focused with exceptional communication skills. As Service Manager, you will be managing Service Advisors and Service Technicians to assist Customers on all of their service needs as well as making recommendations on needed service repairs. Strive to exceed Service Customers' expectations.
Develop and implement appropriate standards and processes to continuously elevate the overall customer service experience.
Effectively manage your team of Service Advisors and Technicians to meet all goals to increase sales performance, productivity, efficiency and customer service.
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
Qualifications:
Minimum of 3 years of experience as a Service Manager
Strong focus on providing excellent customer service
Excellent Computer, Telephone & Technology skills
Minimum of High School Diploma/GED
Valid Driver’s License & clean driving record
Full-time
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.