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Virtual Customer Service Jobs in Summit, NJ (NOW HIRING)

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$10

$18

$27

How much do virtual customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for virtual customer service in Summit, NJ is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.42 per hour, depending on experience, location, and employer.

What is a Virtual Customer Service job?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What are the key skills and qualifications needed to thrive in the Virtual Customer Service position, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

What is a typical workday like for a Virtual Customer Service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.
More about Virtual Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Summit, NJ? The most popular types of Customer Service jobs in Summit, NJ are:
What are popular job titles related to Virtual Customer Service jobs in Summit, NJ? For Virtual Customer Service jobs in Summit, NJ, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service jobs in Summit, NJ look for? The top searched job categories for Virtual Customer Service jobs in Summit, NJ are:
What cities near Summit, NJ are hiring for Virtual Customer Service jobs? Cities near Summit, NJ with the most Virtual Customer Service job openings:
Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Summit, NJ as of May 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Temporary. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,543 per year, or $18 per hour.
Virtual Customer Service Representative

Virtual Customer Service Representative

Arias Agencies

Manhattan, NY • Remote

$17.50 - $23.75/hr

Other

Posted 8 days ago

Job description

We are seeking a Virtual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: • Handle customer inquiries and complaints • Provide information about the products and services • Troubleshoot and resolve product issues and concerns • Document and update customer records based on interactions • Develop and maintain a knowledge base of the evolving products and services Qualifications: • Previous experience in customer service, sales, or other related fields • Ability to build rapport with clients • Ability to prioritize and multitask • Positive and professional demeanor • Excellent written and verbal communication skills Work from home!

Awesome CEO, opportunity for advancement and great income earning potential!

Apply