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Virtual Customer Service Jobs in Summit, NJ (NOW HIRING)

Plymouth Rock Assurance

Customer Service

Woodbridge, NJ · On-site

$45K - $49K/yr

Customer Service Representative Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where ...

Queensboro Toyota

Customer Service

New York, NY · On-site

$17.50 - $23.75/hr

Provide excellent customer service * Introducer to dealership and Toyota brand * Provide added value to shopping experience Qualifications: * At least one previous role based in strong customer ...

Dollar Tree

customer service

South Plainfield, NJ · On-site

$15.25 - $21/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollartree

customer service

South Plainfield, NJ · On-site

$15.25 - $21/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

KFC- Kedis

Customer Service

Manhattan, NY

$17.50 - $24/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

A. Cavegn, Inc. - KFC

Customer Service

Hasbrouck Heights, NJ

$17.25 - $23.50/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

A. Cavegn, Inc. - KFC

Customer Service

Ramsey, NJ

$16 - $21.75/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

A. Cavegn, Inc. - KFC

Customer Service

Oakland, NJ

$16 - $22/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

Chatham Print & Design

Be Seen First

Customer Service

Chatham, NJ · On-site

$21/hr

We are hiring for a customer service representative to work the front counter, handle emails, and answer phones at a local printing company. Join this engaged owner as a customer service ...

Queensboro Toyota

Customer Service

Queens, NY

$16.75 - $22.75/hr

Provide excellent customer service * Introducer to dealership and Toyota brand * Provide added value to shopping experience Qualifications: * At least one previous role based in strong customer ...

QUEENSBORO TOYOTA

Customer Service

Queens, NY

$16.75 - $22.75/hr

Provide excellent customer service * Introducer to dealership and Toyota brand * Provide added value to shopping experience Qualifications: * At least one previous role based in strong customer ...

Dollartree

customer service

Springfield, NJ · On-site

$15 - $20.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

New

Dollar Tree

customer service

Springfield, NJ · On-site

$15 - $20.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

New

A. Cavegn, Inc. - KFC

Customer Service

Hackensack, NJ

$17.50 - $23.75/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

srecruiting

Customer Service Representative

New York, NY · Remote

$17.50 - $23.75/hr

What We Offer: 100% Virtual Work from home, from anywhere Flexible schedule, A healthy work-life ... Calling and receiving calls from clients/Customer Satisfaction Scheduling appointments with clients ...

Right At Home

Customer Service

Old Bridge, NJ · On-site

$16.50 - $22.50/hr

Customer Service/Client Care Assistant Location: 1405 Route 18, Old Bridge NJ 08857, Suite 203 About Us Right at Home of Central New Jersey provides in-home care and assistance to seniors and adults ...

InterSources

Customer Service Representative

Brooklyn, NY · On-site

$17 - $23/hr

Customer Service Representative Location: Brooklyn, NY 11201 Duration: 12 Months Contract Position ... Supports events/admissions teams at virtual and in-person admissions events aimed at increasing ...

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Showing results 21-40

All JobsCustomer Service JobsVirtual Customer Service JobsVirtual Customer Service Jobs in Summit, NJ

Virtual Customer Service information

See Summit, NJ salary details

$10

$18

$27

How much do virtual customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for virtual customer service in Summit, NJ is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.42 per hour, depending on experience, location, and employer.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and CRM systems. Many employers also prefer prior experience in customer support and a reliable internet connection for remote work. Certifications in customer service or related fields can enhance your prospects.

What are the most commonly searched types of Customer Service jobs in Summit, NJ?

The most popular types of Customer Service jobs in Summit, NJ are:

What are popular job titles related to Virtual Customer Service jobs in Summit, NJ?

For Virtual Customer Service jobs in Summit, NJ, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service jobs in Summit, NJ look for?

The top searched job categories for Virtual Customer Service jobs in Summit, NJ are:

What cities near Summit, NJ are hiring for Virtual Customer Service jobs?

Cities near Summit, NJ with the most Virtual Customer Service job openings:

Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Summit, NJ as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,543 per year, or $18 per hour.

Customer Service

Plymouth Rock Assurance

Woodbridge, NJ • On-site

$45K - $49K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Plymouth Rock Assurance rating

8.5

Company rating: 8.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

111th of 315 rated insurance

Job description

Customer Service Representative

Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock!

We're currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism.

Responsibilities
  • Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy.
  • Ensure first call resolution, making the customer experience as seamless as possible.
  • Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
  • Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
  • Utilize your analytical and decision-making skills to address policy changes and corrections effectively.
  • Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
  • The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday.
Qualifications
  • Strong interpersonal, communication, and organizational skills.
  • Analytical mindset with good decision-making abilities.
  • Proficiency in computer skills and data entry.
  • High motivation to take ownership and follow up on tasks.
  • Flexibility to adapt to a fast-paced, changing environment.
  • Ability to work weekdays and rotational Saturdays.
  • High school diploma required, college degree is a plus!
  • Spanish language proficiency is a plus!

The pay range for this position is $45,000 to $49,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

Perks & Benefits
  • 4 weeks accrued paid time off + 9 paid national holidays per year
  • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
  • Annual 401(k) Employer Contribution
  • Free onsite gym at our Woodbridge Location
  • Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
  • Robust health and wellness program and fitness reimbursements
  • Various Paid Family leave options including Paid Parental Leave
  • Tuition Reimbursement

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".

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