ZipRecruiter

Log In

1

Customer Service Manager Jobs in Stevens Point, WI

Gecko Hospitality

Service Manager

Wisconsin Rapids, WI

$45K - $65K/yr

If you have a talent for mentoring others and providing excellent service to your guests, this may ... love for customer satisfaction are all qualities that the Assistant Restaurant Manager should ...

Kwik Trip, Inc.

Customer - Food Service

Waupaca, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Stevens Point, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Waupaca, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Walgreens

Customer Service Associate

Wisconsin Rapids, WI

$14.75 - $20.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Stevens Point, WI · On-site

$14 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Stevens Point, WI · On-site

$14 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Stevens Point, WI · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Waupaca Foundry, Inc.

Customer Service Technician

Waupaca, WI · On-site

$16.50 - $22.25/hr

Manage customer orders through EDI systems, ensuring accuracy in product details, quantities, and ... Escalates to the Customer Service Representative if unable to resolve or to mitigate risk.

Walgreens

Customer Service Associate

Wisconsin Rapids, WI

$14.75 - $20.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Wisconsin Rapids, WI · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Bethany

Guest Service Manager

Waupaca, WI · On-site

$20/hr

Guest Service Manager Type: Full-Time Location: Bethany Home Work type: Onsite Pay Range: $20.00 ... Strong leadership, communication, customer service, and problem-solving skills. Understanding of ...

Bethany

Guest Service Manager

Waupaca, WI

$20/hr

Guest Service Manager Type: Full-Time Location: Bethany Home Work type: Onsite Pay Range: $20.00 ... Strong leadership, communication, customer service, and problem-solving skills. Understanding of ...

Milk Specialties

Customer Service Coordinator

Wautoma, WI · On-site

$16 - $20.75/hr

The Customer Service Coordinator is responsible for maintaining customer satisfaction through ... Experience with an ERP system including sales order processing, inventory management, purchasing ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Stevens Point, WI

Customer Service Manager information

See Stevens Point, WI salary details

$23.8K

$56.3K

$98.1K

How much do customer service manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for customer service manager in Stevens Point, WI is $56,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $68,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Stevens Point, WI? The most popular types of Customer Service jobs in Stevens Point, WI are:
What are popular job titles related to Customer Service Manager jobs in Stevens Point, WI? For Customer Service Manager jobs in Stevens Point, WI, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Stevens Point, WI look for? The top searched job categories for Customer Service Manager jobs in Stevens Point, WI are:
What cities near Stevens Point, WI are hiring for Customer Service Manager jobs? Cities near Stevens Point, WI with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Stevens Point, WI as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,321 per year, or $27.1 per hour.

Service Manager

Gecko Hospitality

Wisconsin Rapids, WI

$45K - $65K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 17 days ago

Job description

Assistant Restaurant Manager

Casual Family Dining




We are seeking an experienced Assistant Restaurant Manager who is ready to make the decisions necessary to achieve excellent results! Apply today! Founded in the late 1950s, we currently have 324 restaurants in over 30 states. We are a family-friendly restaurant serving everything from salads to steak. Guests can relax and enjoy their meal in a comfortable atmosphere and take home some baked goods from our in-house bakery. We are rapidly expanding and need experienced and dedicated management team members to lead our growing company. Don’t miss this great opportunity as Assistant Restaurant Manager, Apply Today!

Title of Position: Assistant Restaurant Manager



Job Description: Our Assistant Restaurant Manager will be an intricate part of Driving sales and profitability. The Assistant Restaurant Manager will include being part of the selection process and training top talent to build a high-performing team. Operational excellence is at the core of the Assistant Restaurant Manager function within the company. The Assistant Restaurant Manager must have strong leadership and people skills and a passion for the restaurant industry, we are interested in talking with you about becoming a member of our management team. If you have a talent for mentoring others and providing excellent service to your guests, this may be the best opportunity to enhance your career!


Benefits:

· Excellent compensation package

· Medical, Dental, and Vision plans

· Paid vacation

· Manager training programs

· Flexible scheduling


Qualifications:

· Two plus years of general management experience in a high-volume atmosphere is necessary for the Assistant Restaurant Manager

· A requirement for the Assistant Restaurant Manager is a true passion for the development and mentoring of others

· Honesty, integrity, and a love for customer satisfaction are all qualities that the Assistant Restaurant Manager should possess

· The Assistant Restaurant Manager should always be able to provide consistent support to the success of the operation

· The Assistant Restaurant Manager must be able to work weekends, holidays, evenings, and additional shifts as needed



Apply Now – Assistant Restaurant Manager