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Customer Service Manager Jobs in Roma, TX (NOW HIRING)

Carstar

Customer Service Representative

Rio Grande City, TX · On-site

$13.25 - $18/hr

Update and maintain the store scheduler with Office Manager. * Collect and record payment for ... Excellent customer service, communication and negotiation skills. Able to relate well to a diverse ...

La Lomita

Customer Service Associate

Roma, TX · On-site

$11.25 - $15.75/hr

The Customer Service Associate is responsible for providing outstanding service, maintaining a ... Additional functions and duties may be assigned by supervisors and management. This is not a ...

La Lomita, Inc.

Customer Service Associate

Roma, TX · On-site

$11.25 - $15.75/hr

The Customer Service Associate is responsible for providing outstanding service, maintaining a ... Additional functions and duties may be assigned by supervisors and management. This is not a ...

La Lomita Inc

Customer Service Associate

Roma, TX · On-site

$11.25 - $15.75/hr

The Customer Service Associate is responsible for providing outstanding service, maintaining a ... Additional functions and duties may be assigned by supervisors and management. This is not a ...

La Lomita, Inc.

Customer Service Associate

Roma, TX

$11.25 - $15.75/hr

The Customer Service Associate is responsible for providing outstanding service, maintaining a ... Additional functions and duties may be assigned by supervisors and management. This is not a ...

La Lomita Inc

Customer Service Associate

Roma, TX · On-site

$11.25 - $15.75/hr

The Customer Service Associate is responsible for providing outstanding service, maintaining a ... Additional functions and duties may be assigned by supervisors and management. This is not a ...

Family Dollar

Customer Service Associate I

Rio Grande City, TX · On-site

$12 - $16.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Manage sales transactions while working assigned cash register * Maintain security of cash and ...

Dollartree

Customer Service Associate I

Roma, TX · On-site

$11.25 - $15.75/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Roma, TX · On-site

$11.25 - $15.75/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Family Dollar

Customer Service Associate I

Roma, TX · On-site

$11.25 - $15.75/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Manage sales transactions while working assigned cash register * Maintain security of cash and ...

Dollar Tree

Customer Service Associate I

Zapata, TX · On-site

$12 - $16.50/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Roma, TX

Customer Service Manager information

See Roma, TX salary details

$19.1K

$45.3K

$78.9K

How much do customer service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service manager in Roma, TX is $45,316.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,000.00 and $54,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Roma, TX? The most popular types of Customer Service jobs in Roma, TX are:
What job categories do people searching Customer Service Manager jobs in Roma, TX look for? The top searched job categories for Customer Service Manager jobs in Roma, TX are:
What cities near Roma, TX are hiring for Customer Service Manager jobs? Cities near Roma, TX with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Roma, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,316 per year, or $21.8 per hour.

Customer Service Representative

Carstar

Rio Grande City, TX • On-site

$13.25 - $18/hr

Other

Re-posted 3 days ago

Carstar rating

5.5

Company rating: 5.5 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

298th of 365 rated vehicle maintenance

Job description

JOB SUMMARY
The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.
DUTIES / RESPONSIBILITIES
  • Greets all walk-in customers in a professional and courteous manner.
  • Answer and directs all phone traffic in a polite, courteous and cheerful manner.
  • Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
  • Explain CARSTAR's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
  • Educate customers on CARSTAR's CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
  • Schedule and record appraisal and delivery appointments.
  • Update and maintain the store scheduler with Office Manager.
  • Collect and record payment for completed repairs; may perform some A/R.
  • File repair order paperwork accurately or record in CARSTAR management system.
  • Provide customers with CARSTAR's warranty information (5-Year and Limited Lifetime).
  • Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
  • Maintain the front office and customer reception areas.
  • Attend daily release meetings.
  • Other duties as assigned.
EXPERIENCE / SKILL REQUIREMENTS
  • 2+ years of customer service experience required, preferably in a retail setting.
  • HS diploma or GED equivalent required; college degree preferred.
  • Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
  • Call center sales experience (or equivalent sales experience) preferred.
  • Highly organized; ability to handle multiple concurrent assignments.
  • Proficient with Microsoft Office and POS/management systems.
  • Strong attention to details.
  • Punctual and professional appearance.
  • Ability to receive direction and work well with others.
  • Valid driver's license and insurable driving record.
PHYSICAL REQUIREMENTS
  • Essential physical requirements include:
  • Ability to stoop, bend and kneel, squat, kneel and pulling
  • Extended periods of kneeling, bending, squatting and stooping
  • Carry and lift heavy objects (up to 50lbs)
  • Standing, sitting and walking
  • Performing repetitive motions
WORK ENVIRONMENT
Exposure to:
  • Paint, fumes and particles
  • Dirt / Dust
  • Chemicals / Toxins
  • Varying heat / cold
  • Intermittent noise

*All duties, responsibilities and experience are subject to change by location
**This site contains postings for jobs at independently owned and operated franchises. Only the franchisee that you apply to work for is responsible for employment matters at the locations, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. CARSTAR Franchisor SPV LLC has no control over employment matters at the location. CARSTAR Franchisor SPV LLC will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

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