As a Customer Service Manager - State Farm Agent Team Member with Tony Volante - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a ...
Quick apply
As a Customer Service Manager - State Farm Agent Team Member with Tony Volante - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a ...
Service Manager
Warren, MI · On-site
This team member would be responsible for managing our service department, providing support to customers and technicians to ensure high quality service. Morrison Industries has a strict drug-free ...
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Service Manager
Warren, MI · On-site
This team member would be responsible for managing our service department, providing support to customers and technicians to ensure high quality service. Morrison Industries has a strict drug-free ...
Service Manager
Warren, MI · On-site
$85K - $100K/yr
This team member would be responsible for managing our service department, providing support to customers and technicians to ensure high quality service. Morrison Industries has a strict drug-free ...
Service Manager
Warren, MI · On-site
$85K - $100K/yr
This team member would be responsible for managing our service department, providing support to customers and technicians to ensure high quality service. Morrison Industries has a strict drug-free ...
Service Manager
Detroit, MI · On-site
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...
Service Manager
Detroit, MI · On-site
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...
Service Manager
Detroit, MI · On-site
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...
Service Manager
Detroit, MI · On-site
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...
Service Manager
Detroit, MI · On-site
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...
Service Manager
Detroit, MI · On-site
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...
Service Manager
Detroit, MI · On-site
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...
Service Manager
Detroit, MI · On-site
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...
Customer Service Manager - State Farm Agent Team Member
Clarkston, MI · On-site
$50K - $75K/yr
As a Customer Service Manager - State Farm Agent Team Member with Tony Volante - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a ...
Customer Service Manager - State Farm Agent Team Member
Clarkston, MI · On-site
$50K - $75K/yr
As a Customer Service Manager - State Farm Agent Team Member with Tony Volante - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a ...
Service Manager
Detroit, MI · On-site
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...
Service Manager
Detroit, MI · On-site
Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...
Automotive Service Manager
Shelby, MI · On-site
$40K - $70K/yr
Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE ...
Automotive Service Manager
Shelby, MI · On-site
$40K - $70K/yr
Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE ...
Customer Service Support
Clarkston, MI · On-site
$17 - $21.75/hr
Responsible for providing friendly, high quality customer service to all customers through the effective management of responsibilities assigned to you. This would include receive, investigate and ...
Customer Service Support
Clarkston, MI · On-site
$17 - $21.75/hr
Responsible for providing friendly, high quality customer service to all customers through the effective management of responsibilities assigned to you. This would include receive, investigate and ...
Service Manager
Sterling Heights, MI · On-site
Service Manager Who are we? CertaSite is a fast-growing fire and life safety company. Fire and life ... Since 2018, we have grown from four to 15 markets serving over 14,400 customers throughout the ...
Service Manager
Sterling Heights, MI · On-site
Service Manager Who are we? CertaSite is a fast-growing fire and life safety company. Fire and life ... Since 2018, we have grown from four to 15 markets serving over 14,400 customers throughout the ...
Service Manager
Troy, MI · On-site
Requisition Number: 232495 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Service Manager
Troy, MI · On-site
Requisition Number: 232495 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Service Manager
Livonia, MI · On-site
Our Sales Department offers new and used trucks, financing programs customized to fit customer ... of Service Manager. *Monitor and control the performance and profitability of the department
Service Manager
Livonia, MI · On-site
Our Sales Department offers new and used trucks, financing programs customized to fit customer ... of Service Manager. *Monitor and control the performance and profitability of the department
Service Manager
Livonia, MI · On-site
Our Sales Department offers new and used trucks, financing programs customized to fit customer ... of Service Manager. *Monitor and control the performance and profitability of the department
Service Manager
Livonia, MI · On-site
Our Sales Department offers new and used trucks, financing programs customized to fit customer ... of Service Manager. *Monitor and control the performance and profitability of the department
Customer Service Manager - State Farm Agent Team Member
Warren, MI · On-site
$14.50 - $19.50/hr
As a Customer Service Manager - State Farm Agent Team Member with Natalie Gajewski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a ...
Quick apply
Customer Service Manager - State Farm Agent Team Member
Warren, MI · On-site
$14.50 - $19.50/hr
As a Customer Service Manager - State Farm Agent Team Member with Natalie Gajewski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a ...
Customer Service
Roseville, MI · On-site
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
Roseville, MI · On-site
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
$13 - $15/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service Manager information
See Rochester Hills, MI salary details
$22.6K - $29K
5% of jobs
$29K - $35.4K
14% of jobs
$37.8K is the 25th percentile. Wages below this are outliers.
$35.4K - $41.8K
16% of jobs
The median wage is $47.6K / yr.
$41.8K - $48.2K
17% of jobs
$48.2K - $54.6K
12% of jobs
$54.6K - $61K
9% of jobs
$62.4K is the 75th percentile. Wages above this are outliers.
$61K - $67.4K
11% of jobs
$67.4K - $73.8K
6% of jobs
$73.8K - $80.2K
5% of jobs
$80.2K - $86.6K
2% of jobs
$86.6K - $93K
3% of jobs
$22.6K
$53.4K
$93K
How much do customer service manager jobs pay per year?
As of Sep 2, 2026, the average yearly pay for customer service manager in Rochester Hills, MI is $53,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,400.00 per year, depending on experience, location, and employer.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
How much does a customer service manager get?
A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rochester Hills, MI?
The most popular types of Customer Service jobs in Rochester Hills, MI are:
What job categories do people searching Customer Service Manager jobs in Rochester Hills, MI look for?
The top searched job categories for Customer Service Manager jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Customer Service Manager jobs?
Cities near Rochester Hills, MI with the most Customer Service Manager job openings:
Customer Service Manager - State Farm Agent Team Member
Clarkston, MI • On-site
Full-time
Retirement, PTO
Re-posted 20 days ago
Job description
Benefits:
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Tony Volante - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Hiring bonus
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Tony Volante - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Oversee the office team and daily operations.
- Develop and implement policies and procedures.
- Handle escalated customer complaints and issues.
- Train and mentor new and current employees.
- 3+ years in sales/customer service preferred.
- Prior experience in a managerial role preferred.
- Strong leadership and organizational skills.
- Excellent communication and problem-solving abilities.