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Customer Service Manager Jobs in River Ridge, LA

Oracle Lighting

Customer Service Manager

Metairie, LA · Remote

THE OPPORTUNITY We're looking for a dynamic, customer-obsessed Customer Service Manager to own and elevate our entire customer experience operation. You'll lead a team of remote Customer Service ...

Oracle Lighting

Customer Service Manager

Metairie, LA · On-site

THE OPPORTUNITY We're looking for a dynamic, customer-obsessed Customer Service Manager to own and elevate our entire customer experience operation. You'll lead a team of remote Customer Service ...

Oracle Lighting

Customer Service Manager

Metairie, LA · On-site

THE OPPORTUNITY We're looking for a dynamic, customer-obsessed Customer Service Manager to own and elevate our entire customer experience operation. You'll lead a team of remote Customer Service ...

Retif Oil & Fuel

Customer Service Manager

Harvey, LA · On-site

Lead and manage the customer care team with a high level of team accountability * Handling emails from sales team, facility team, credit team, and customer orders * Assist sales team with pricing ...

Bridgestone Americas, Inc.

Service Manager

New Orleans, LA · On-site

$19.57 - $29.36/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Allied Orion Group

Service Manager

New Orleans, LA

$31 - $33/hr

The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed. JOB SUMMARY Along with the Community Manager, the ...

Private

Automotive Service Manager

Harvey, LA

$120K - $200K/yr

Ensure top-tier repair quality, fast turnaround, and an exceptional customer experience * Manage ... Service Management experience at a franchise dealership * Lead by example and bring out the best in ...

Fiery Crab

Restaurant Service Manager

Metairie, LA

$16/hr

As a Restaurant Service Manager, you will be responsible for overseeing and coordinating all aspects of the front-of-house operations to ensure exceptional customer service and dining experiences.

Louisiana Cat

Rental Service Manager

Luling, LA · On-site

We have been providing our customers with the highest quality Cat ® equipment, service, and parts ... We are searching for a Rental Service Manager to join our growing operations at our Luling ...

Louisiana Cat

Rental Service Manager

Luling, LA · On-site

We have been providing our customers with the highest quality Cat equipment, service, and parts ... We are searching for a Rental Service Manager to join our growing operations at our Luling ...

Louisiana Cat

Rental Service Manager

Luling, LA · On-site

We have been providing our customers with the highest quality Cat equipment, service, and parts ... We are searching for a Rental Service Manager to join our growing operations at our Luling ...

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All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in River Ridge, LA

Customer Service Manager information

See River Ridge, LA salary details

$21.2K

$50.2K

$87.5K

How much do customer service manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer service manager in River Ridge, LA is $50,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $60,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in River Ridge, LA? The most popular types of Customer Service jobs in River Ridge, LA are:
What job categories do people searching Customer Service Manager jobs in River Ridge, LA look for? The top searched job categories for Customer Service Manager jobs in River Ridge, LA are:
What cities near River Ridge, LA are hiring for Customer Service Manager jobs? Cities near River Ridge, LA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Customer Service Manager

Customer Service Manager

Oracle Lighting

Metairie, LA • Remote

Full-time

Posted 29 days ago

Job description

JOIN THE TEAM THAT'S REDEFINING AUTOMOTIVE LIGHTING


ABOUT ORACLE LIGHTING

ORACLE Lighting is an industry-leading innovator in automotive and off-road lighting solutions, known for pushing the boundaries of technology and style. We're a passionate team on a mission to illuminate the road ahead and we're growing fast. If you're ready to lead from the front, inspire a team, and make a real impact, this is your moment.


THE OPPORTUNITY

We're looking for a dynamic, customer-obsessed Customer Service Manager to own and elevate our entire customer experience operation. You'll lead a team of remote Customer Service Agents, champion our brand in every interaction, and build the systems and culture that turn customers into lifelong ORACLE fans. This is a high-impact leadership role where your ideas matter, your results are visible, and your career can accelerate.


WHAT YOU'LL DO

  • Lead, coach, and energize a team of remote Customer Service Agents delivering fast, accurate, and empathetic service across phone, email, and live chat.
  • Own daily operations, balancing workloads and managing ticket distribution through platforms like eDesk to keep everything running like a well-tuned engine.
  • Be the go-to escalation expert, turning complex, high-stakes customer situations into positive, trust-building resolutions.
  • Track call volumes and service levels in real time, fine-tuning workflows to keep response times sharp and team productivity high.
  • Champion our 5-star review program by proposing incentives and sharing bi-weekly wins that celebrate the team's excellence.
  • Craft, review, and continuously improve customer service macros and scripts to ensure every interaction reflects our quality standards.
  • Dig into customer feedback from our 'Help Us Do Better' form and other touchpoints and turn insights into action plans.
  • Maintain and update internal tools to ensure customer insights flow seamlessly to the right teams.
  • Collaborate cross-functionally with other departments to keep communication tight and customer needs front-and-center.
  • Analyze and report on KPIs, including CSAT scores, response times, resolution rates, and agent performance to drive continuous improvement.
  • Identify process gaps and help develop SOPs and training programs that set the whole team up for success.


WHAT YOU BRING


Required:

  • Proven leadership experience in customer service or senior-level customer support.
  • Outstanding verbal and written communication skills to connect with people naturally and professionally.
  • A calm, solutions-focused approach when resolving escalated issues with empathy and tact.
  • Stellar time management and organizational chops. You thrive in fast-paced, multi-priority environments.
  • Hands-on experience with support platforms.
  • Analytical mindset with the ability to turn data into meaningful, performance-boosting decisions.
  • A leadership style that inspires accountability, personal growth, and a positive team culture.

Preferred (Bonus Points!):

  • Experience managing remote or outsourced customer service teams.
  • Background in the automotive or aftermarket parts industry.
  • Familiarity with Shopify, Slack, and integrated customer service ecosystems.
  • Passion for continuous improvement and a love of well-documented processes.


HOW WE MEASURE YOUR SUCCESS

  • High customer satisfaction and resolution rates that reflect genuine care.
  • Consistent positive feedback from customers and internal stakeholders.
  • A highly engaged, high-performing customer service team.
  • Efficient, optimized ticket and call volume management.
  • Ongoing service process improvements that elevate the entire customer experience.


WHY ORACLE LIGHTING?

  • Work for a recognized leader in automotive lighting innovation.
  • Be part of a culture that values bold ideas, team wins, and customer obsession.
  • Lead a motivated team and have a direct impact on how customers experience our brand.
  • A collaborative, energetic environment based out of Metairie, LA - at the heart of a vibrant community.


Ready to Light the Way Forward?

Apply now and join a team that is passionate about innovation, service, and making every customer interaction count.

Apply