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Customer Service Manager Jobs in Ridgefield, WA (NOW HIRING)

EquipmentShare

Service Manager

Hillsboro, OR · On-site

We're hiring a Service Manager at our rental facility in Hillsboro, OR, and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

EquipmentShare

Service Manager

Hillsboro, OR · On-site

We're hiring a Service Manager at our rental facility in Hillsboro, OR, and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

RDO Equipment Co.

Service Manager

Portland, OR · On-site

In this position you'll manage workorders, oversee scheduling, build customer relationships and ... Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner ...

RDO Equipment

Service Manager

Portland, OR

In this position you'll manage workorders, oversee scheduling, build customer relationships and ... Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner ...

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Showing results 1-20

All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Ridgefield, WA

Customer Service Manager information

See Ridgefield, WA salary details

$26K

$61.5K

$107.2K

How much do customer service manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for customer service manager in Ridgefield, WA is $61,542.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $74,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Ridgefield, WA? The most popular types of Customer Service jobs in Ridgefield, WA are:
What job categories do people searching Customer Service Manager jobs in Ridgefield, WA look for? The top searched job categories for Customer Service Manager jobs in Ridgefield, WA are:
What cities near Ridgefield, WA are hiring for Customer Service Manager jobs? Cities near Ridgefield, WA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Customer Service Manager - State Farm Agent Team Member

Chad Humphrey - State Farm Agent

Portland, OR

$45K/yr

Full-time

Medical, PTO

Posted 9 days ago

Job description

Benefits:
  • Bonus based on performance
  • Health insurance
  • Paid time off
  • Signing bonus
  • Training & development

ROLE DESCRIPTION:
As an account manager with State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
QUALIFICATIONS:
  • 1-2+ years of experience in customer service, with 6 months in a managerial role.
  • Leadership and organizational skills.
  • Communication and problem-solving abilities.