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Customer Service Manager Jobs in Ridgefield, WA (NOW HIRING)

Hannah Pet Hospital

Service Manager

Portland, OR · On-site

Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:

Hannah Pet Hospital

Service Manager

Portland, OR · On-site

Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:

Hannah Pet Hospital

Service Manager

Portland, OR · On-site

Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:

Hannah Pet Hospital

Service Manager

Portland, OR · On-site

Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:

Hannah Pet Hospital

Service Manager

Portland, OR · On-site

Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:

NorthWest Handling Systems

Service Manager

Portland, OR · On-site

$100K - $140K/yr

... all customer requests or inquiries regarding the full product line. -Warranty submittals and ... the Branch Manager and Service Director. Salary: $100,000- $140,000 DOE Full Benefits: 401(k) ...

STYL Residential

Service Manager

Portland, OR · On-site

$40 - $41/hr

Working at STYL is about putting the customer first to create communities that deliver the best ... Service Managers are accountable for a team of Technicians and the maintenance and administrative ...

POWER SYSTEMS WEST LLC

Service Manager

Portland, OR · On-site

$85K - $100K/yr

Our Service Manager works closely with our customers, service technicians, coordinators and customers both internal and external. Our technicians are provided extensive on-line and in person KOHLER ...

TechMahindra

Service Manager

Vancouver, WA · On-site

... customer experience. The SMO Lead acts as the central point for service governance, service ... management, process ownership, supplier management coordination, reporting, continuous improvement ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Ridgefield, WA

Customer Service Manager information

See Ridgefield, WA salary details

$26K

$61.5K

$107.2K

How much do customer service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service manager in Ridgefield, WA is $61,542.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $74,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Ridgefield, WA? The most popular types of Customer Service jobs in Ridgefield, WA are:
What job categories do people searching Customer Service Manager jobs in Ridgefield, WA look for? The top searched job categories for Customer Service Manager jobs in Ridgefield, WA are:
What cities near Ridgefield, WA are hiring for Customer Service Manager jobs? Cities near Ridgefield, WA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Ridgefield, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $61,542 per year, or $29.6 per hour.

Service Manager

Hannah Pet Hospital

Portland, OR • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Service Manager

Job Summary:

The Service Manager at Hannah Pet Hospital is responsible for ensuring an exceptional Member experience from the moment Members enter the hospital until they leave. This role involves managing the front desk team, overseeing client communications, and ensuring that the overall Member service processes are efficient and effective. The ideal candidate will have excellent interpersonal skills, a passion for Pet care, and experience in customer service management.

Key Responsibilities:

  • Oversee the front desk operations, including appointment scheduling, Member check-in/check-out, and managing phone calls.
  • Ensure that all Member interactions are handled with professionalism, compassion, and efficiency.
  • Implement customer service protocols and standards to enhance the Member experience.

Team Leadership:

  • Lead, train, and motivate the customer service team, ensuring high levels of performance and job satisfaction.
  • Conduct regular team meetings to review performance, provide updates, and address any issues or concerns.
  • Ability to hold teams accountable, ensuring work is completed with a timely manner.
  • Manage staff scheduling to ensure adequate coverage during operating hours.

Member Communications:

  • Manage and improve communication channels, including phone, email, and social media, to ensure timely and accurate responses to Member inquiries.
  • Handle escalated Member concerns or complaints, working towards resolution in a professional and empathetic manner.
  • Collect and analyze Member feedback to identify areas for improvement and implement necessary changes.

Operational Efficiency:

  • Streamline Member service processes to improve efficiency and reduce wait times.
  • Utilize practice management software to maintain accurate records and appointment scheduling.
  • Collaborate with the veterinary team to ensure seamless coordination of care and services.

Qualifications:

  • Minimum of 3 years of experience in a customer service management role, preferably in a veterinary or healthcare setting.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to communicate, verbal and written with all levels internally and externally effectively and professionally.
  • Ability to handle stressful situations with a calm and professional demeanor.
  • Positive attitude with the ability to take on initiatives and challenges in stride.
  • Provide customer support via phone and electronic communications, inbound and outbound customer support.

Working Conditions:

  • Full-time position with flexible hours, including some evenings and weekends.
  • Fast-paced environment requiring multitasking and the ability to handle frequent interruptions.
  • Interaction with a variety of Members and their Pets, requiring empathy and patience.

How to Apply:

Interested candidates must submit a resume and cover letter detailing their qualifications and experience.


Compensation details: 49900-55000 Yearly Salary


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