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Customer Experience Manager Jobs in Ridgefield, WA

Columbia

Customer Experience Lead

Portland, OR · On-site

From merchandising and marketing to product management and technology, the consumer is central to ... The Customer Experience Lead provides timely answers and support for complex questions and ...

Columbia

Customer Experience Lead

Portland, OR · On-site

From merchandising and marketing to product management and technology, the consumer is central to ... The Customer Experience Lead provides timely answers and support for complex questions and ...

Nexora Talent

Remote Customer Experience Service

Portland, OR · On-site

$17 - $23/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service ... In this role, you will assist with coordinating client requests, managing service details, and ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Ridgefield, WA

Customer Experience Manager information

See Ridgefield, WA salary details

$26K

$61.5K

$107.2K

How much do customer experience manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer experience manager in Ridgefield, WA is $61,542.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $74,300.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What job categories do people searching Customer Experience Manager jobs in Ridgefield, WA look for?

The top searched job categories for Customer Experience Manager jobs in Ridgefield, WA are:

What cities near Ridgefield, WA are hiring for Customer Experience Manager jobs?

Cities near Ridgefield, WA with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Ridgefield, WA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $61,542 per year, or $29.6 per hour.

Customer Experience Lead

Portland, OR • On-site

Columbia
See more jobs at Columbiaexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

ABOUT THE POSITIONThe eCommerce team powers our US and Canada Columbia.com sites and our Customer Care Center. From merchandising and marketing to product management and technology, the consumer is central to everything we do. The eCommerce team is known for the relentless improvement of the customer experience striving for a better, faster, easier experience.The Customer Experience Lead provides timely answers and support for complex questions and inquiries, handles executive escalations and formal complaints, and contacts customers to solve problems and solicit feedback through our Winback program. This person will also proactively offer recommendations for consumer experience issues and concerns and provide recommendations for improvements to current practices.HOW YOU'LL MAKE A DIFFERENCE
  • Utilize advanced knowledge and use of tools, policies, and practices to answer questions and effectively handle consumer and agent needs in a variety of channels for multiple brands. Consistently provide exceptional internal and external customer interactions while balancing a focus on Columbia Sportswear Company's net revenue.
  • Effectively handle all consumer executive escalations.
  • Promote customer retention through strategic win back initiatives that elevate the customer journey and align with organizational priorities.
  • Identify gaps in agent knowledge and or understanding, partnering with Leadership, Quality, and Training to share provided feedback, identify training gaps, and proactively provide recommendations and outline solutions to improve consumer and employee experiences.
  • Proactively takes accountability for generating a career plan and partnering with leadership to advance necessary knowledge and skills for future opportunities. Seeks and recommends ways to participate in department and company projects and initiatives. Actively functions as a mentor.
  • Performs other duties as assigned.
YOU ARE Proficient with Microsoft Office applications (Excel, Word, PowerPoint, SharePoint, and Outlook) Solutions-oriented with strong, creative critical-thinking skills. Able to provide top-tier solutions for escalated customer interactions. Able to troubleshoot, problem-solve, make logical decisions, and set priorities. Able to work effectively under pressureYOU HAVE
  • A high school education or equivalent
  • 7+ years of related experience
  • Extensive retail and customer care experience
  • Highly effective communications skills including strong verbal and written skills
  • Ability to work in a fast-paced, metric-driven environment with the ability to multi-task.
  • Experience with NICE inContact and other similar products

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.At Columbia Sportswear Company, we're proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family's financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to AskHR@columbia.com with the Subject: Applicant Assistance Requested.

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