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Customer Experience Manager Jobs in Ridgefield, WA

Custom Decorators

Client Experience Specialist I

Portland, OR · On-site

$18.75 - $23.50/hr

Client Experience Specialist The Hunter Douglas Retail Lead Network (a division of Hunter Douglas ... Capture and maintain accurate and complete information into CRM system. * Manage and resolve ...

ConMet

Director, Customer Service

Vancouver, WA · On-site

$148K - $255K/yr

This strategic leadership role is responsible for improving customer experience, managing warranty and customer facing service administration, resolving escalated issues, and driving cross-functional ...

ConMet

Director, Customer Service

Vancouver, WA · On-site

$148K - $255K/yr

This strategic leadership role is responsible for improving customer experience, managing warranty and customer facing service administration, resolving escalated issues, and driving cross-functional ...

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

$65K - $75K/yr

... customer experience while driving growth and profitability, improving service levels, and ... Manage a small account base while maintaining high service standards * Align with leadership on ...

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

$65K - $75K/yr

... customer experience while driving growth and profitability, improving service levels, and ... Manage a small account base while maintaining high service standards * Align with leadership on ...

Lever Organic

Customer Care Supervisor

Portland, OR

$60K - $70K/yr

The Customer Care Supervisor plays a critical leadership role in ensuring that promise is upheld by ... Project management experience is a plus. Technical Skills & Work Requirements * Systems & Software:

Tiffee Companies

Customer Care Supervisor

Portland, OR · On-site

$60K - $70K/yr

The Customer Care Supervisor plays a critical leadership role in ensuring that promise is upheld by ... Project management experience is a plus. Technical Skills & Work Requirements * Systems & Software:

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Ridgefield, WA

Customer Experience Manager information

See Ridgefield, WA salary details

$26K

$61.5K

$107.2K

How much do customer experience manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer experience manager in Ridgefield, WA is $61,542.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $74,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.

What is the role of a customer experience manager?

A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.

How much does a customer experience manager earn?

The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

Is a customer experience manager role stressful?

A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.
What job categories do people searching Customer Experience Manager jobs in Ridgefield, WA look for? The top searched job categories for Customer Experience Manager jobs in Ridgefield, WA are:
What cities near Ridgefield, WA are hiring for Customer Experience Manager jobs? Cities near Ridgefield, WA with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Ridgefield, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $61,542 per year, or $29.6 per hour.

Client Experience Specialist I

Custom Decorators

Portland, OR • On-site

$18.75 - $23.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Client Experience Specialist
The Hunter Douglas Retail Lead Network (a division of Hunter Douglas), is the premiere in-home design and installation service for major retailers in North America, specializing in custom-made window blinds, shades, shutters, and drapery. Our professional dealers, designers and installers across the U.S. and Canada provide homeowners with expert guidance, the highest quality products, and professional installation. We manage all aspects of our clients' projects from the creative concept through the ordering process and installation. For over 25 years, our innovation, expertise, and value have offered the ideal shop-at-home solutions for our customers' window fashion needs.
Job Summary
The Client Experience Specialist (CES) is part of the Client Experience/Customer Care department. The CES will also include a level designation (I, II, or III) with the following experience and role distinctions:
  • CES I - Entry-level role with the organization, with minimal experience.
  • CES II - Demonstrated performance to be high level of productivity and quality and/or significant functional experience. Typically, cross-trained to perform multiple functions within the CES department. May include lead responsibilities such as training, reporting, work management, and escalation support.
  • CES III - Key leadership support for supervisors. Responsibilities include CES training and coaching, reporting, work management, and escalation support. Typically seen as a supervisor- in-training role.
Essential Job Functions
  • Support key constituent groups including Customers, Designers, Installers, and corporate office through inbound and/or outbound communications.
  • Educate the Client by clearly communicating and emphasizing the benefits of our service while minimizing client concerns.
  • Capture and maintain accurate and complete information into CRM system.
  • Manage and resolve complicated situations relating to Client orders.
  • Work with supervisory teams to identify effective resolutions for key constituent groups.
  • Maintain individual and team service level targets.
  • Identify and report trends in Customer, Designer, and Installer satisfaction or dissatisfaction.
  • Additional position-related duties and/or projects may be assigned.
  • Identify the correct plan of action to resolve the client's concerns quickly and correctly.
  • Provide a high quality of service by following through on determined plan of action.
  • Work efficiently and accurately to ensure client's expectations are met or exceeded.
  • Communication by phone and/or email is required with Clients, Designers, Installers, Region Sales Managers, and Vendors.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position(s).
Job Competencies
  • Basic knowledge of MS Office with emphasis on Word and Excel
  • Good communication, organizational, analytical and math skills
  • Outstanding customer service and conflict resolution skills
  • Excellent multi-tasking skills with ability to shift priorities
  • Team player with a positive attitude and work ethic
  • Comfortable working in a fast-paced environment
  • Highly adaptable to change
  • Excellent telephone personality
  • Detail oriented
  • Effective time manager
  • Global thinker
Education and/or Experience
  • 1+ years' experience in a call center, customer service, or order desk environment
  • 1+ years' experience in general administrative duties
  • Bilingual English/French- or French-Canadian a plus, Bilingual English/Spanish a plus
Job Conditions
  • Hybrid office environment with business-casual/casual attire
  • Able to work hybrid (Portland office/remote combo) or 100% remote for many positions
  • For hybrid or 100% remote work, minimum internet bandwidth is required
  • Routine usage of multiple computer screens simultaneously
  • FSLA non-exempt status; regular business hours include Monday - Friday, 40 hours per week
  • On occasion required to exceed 8 hours per day and/or 40 hours per week
Travel
  • Job does not require travel
Compensation/Benefits
  • Pay commensurate with experience
  • Medical, dental and vision plans
  • Company contribution to an HSA account annually
  • Company paid STD/LTD/Life Insurance
  • 401(k) with company matching
  • Above industry standard Paid Time Off (PTO), including paid holidays
  • Opportunities for worked holidays are paid double-time hourly compensation (Thanksgiving & Christmas Day excluded; office is closed these two holidays)
  • Company provided mental health and financial wellness programs
  • Life Assistance Program 100% company-paid

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